Rainbow Media Solutions mBOX User Manual - Mbox User Manual
mBOX User Manual
Page18 of 19
Rainbow Media Solutions
mBOX User Manual
WAN indicator (this icon
in different colors) is the third icon from left on the top right of mBOX
HOME scree.
If the WAN indicator is blue/light blue/green/light green/yellow
/
/
/
/
, this means WAN connection is alive.
If WAN connectivity is alive but you face data speed related problems (slow internet, broken
audio during audio conference, broken or frozen video during video conference, slow chat
response in text chat or simply slow internet experience), then this indicates data bandwidth
limitation of the wireless data card (2G/3G/4G). These problems are generally related to
coverage problems of cell phone towers by your data provider. These problems can occur in
certain time of the day as well when cell phone traffic is very high.
o
The problems will go away when you move to a place that has good data reception
quality (good tower coverage). If you have data card and SIM with good data speed and
when WAN indicator shows strong signal strength (dark blue like this
), then you
should expect a good WAN performance. has good strength.
o
Rainbow has tested some data cards and SIM cards with mBOX systems to verify their
functioning. Using data cards and data SIMs recommended by Rainbow may result in a
better experience. However, since data speed depends on too many factors governed by
cell phone provider company, there are always chances of slow data network from cell
phone tower.
If WAN indicator is red
this means WAN connection is not alive
o
Please check that 2G/3G/4G wireless (internet) dongle
is connected to its slot
in mBOX properly. To double check you could remove the dongle and plug it again.
o
If wireless dongle
is connected properly and WAN connection is not alive,
please check if you have sufficient data balance available in you SIM. If not please buy
more data credit and try again.
o
If wireless dongle is connected properly and has sufficient data balance and WAN
connection is still not alive then power cycle mBOX as described in section 12.1 above.
o
If above steps don’t fix the problem, please contact Rainbow support.