Riso 3010 Troubleshooting Manual - page 10
1-2
ComColor Series Troubleshooting Guide 01
Examples of Error Messages
The following are examples of error messages.
These error messages are displayed when inspection or repair is required by a service representative.
These error messages are displayed when repair is required by a service representative.
These error messages are displayed when there is a paper jam.
Message
Action to Take
!!System Error!!
Press RESET key.
If recovery has failed, call service.
A system error occurred.
Press the [RESET] key on the operation panel. If the system does not recover,
contact your dealer (or authorized service representative). Mention the error code
displayed on the touch panel at that time.
!!System Error!!
Turn the power SW OFF then ON.
If recovery has failed, call service.
A system error occurred.
Press the [Sub power] key on the operation panel to turn off the power and then
on again. If the system does not recover, contact your dealer (or authorized
service representative). Mention the error code displayed on the touch panel at
that time.
The drain tank is full.
Call service to replace it.
The drain tank is full. Contact your dealer (or authorized service representative)
and have the drain tank replaced.
Message
Action to Take
An error has occurred in the
external CI.
Check the external CI.
An error occurred in the external controller (ComColorExpress IS900C) or it is not
connected properly.
Check the LED indicator and cable connection of the external controller.
!!System Error!!
Press RESET key.
If recovery has failed, call service.
A system error occurred because of the multifunction finisher punching unit,
stapler unit, stacking tray, or booklet tray. Press the [RESET] key on the operation
panel. If the system does not recover, contact your dealer (or authorized service
representative).
Mention the error code displayed on the touch panel at that time.
If you press the [STOP] key, you can continue using the machine except for the
unit that has an error.
!!System Error!!
Turn the power SW OFF then ON.
If recovery has failed, call service.
A system error occurred because of the scanner.
Press the [Sub power] key on the operation panel to turn off the power and then
on again. If the system does not recover, contact your dealer (or authorized
service representative). Mention the error code displayed on the touch panel at
that time.
Message
Action to Take
An original has jammed in the
scanner. Open the ADF cover and
remove the jammed original.
Paper is jammed in the scanner.
Open the ADF cover and remove the paper jammed in the ADF.
Paper has jammed. To display the
removal method, touch the button
shown in the figure below.
Paper is jammed inside the printer or finisher, or no paper or multiple sheets of
paper fed inside the printer or finisher. Follow the diagram on the touch panel to
remove the paper.
See "Paper Jam" (p. 2-1) for details.