Riso 3010 Troubleshooting Manual - page 20
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ComColor Series Troubleshooting Guide 01
Troubleshooting the Printer Driver and Printer Mode
This section describes how to troubleshoot problems related to the printer driver and printer mode.
Problem
Possible Cause and Action to Take
Cannot print from a computer.
The printer mode is offline.
Check the printer status button on the mode screen of the operation
panel.
When [Offline] is displayed, change the status to [Online].
⇒ Printer mode screen X [Functions] X press [Online]
The status of the job may be [Waiting].
The job status may be [Waiting] when the administrator has set all jobs to
go to [Waiting] status or when the job requires a PIN code.
Check whether the job is on the [Waiting] screen in printer mode.
The machine is busy.
The machine gives higher priority to operations made on the operation
panel than to jobs from a computer.
When there are multiple idle jobs, the jobs are printed in the following
order of priority.
Copied job > [Waiting] job > Job from a computer
Cannot print well on custom paper.
Custom sized paper requires to be registered.
The paper size must be registered in advance with [Custom paper entry]
on both the printer driver and the machine.
• Printer driver [Properties] dialog box X [Environment] tab X register
paper size with [Custom paper entry]
• To configure [Custom paper entry] on the machine, the administrator
must configure the setting. Contact your administrator.
When printing a document with multiple
pages, some pages are printed with an
incorrect paper size.
The document data have different paper sizes.
Select the [Mixed size original] check box on the [Basic] tab of the printer
properties dialog box. The feed tray is automatically selected according
to the original size and the document is printed.
It takes a long time to print. / When printing
multiple copies, the printer makes a sound
after each copy is outputted.
The [Collate] check box may be selected on the [Print] dialog box of
the application.
When the [Collate] check box has been selected, data for the number of
pages to print (copies) is sent for each page (copy). Remove this check
mark.
The PIN code for a job is lost.
If the PIN code for a job is lost, that job cannot be printed.
Add a new PIN code and re-send the job. Contact the administrator and
have the job remaining on the list on the [Waiting] screen deleted.
[Color] and [Auto] are not displayed on the
[Color mode] menu of the printer properties
dialog box.
The color printing function has been restricted by the administrator.
Contact your administrator.