TD TD Generation Quick Start Manual - page 17
13
Administration
Adjusting terminal volume
Idle Screen ->
Control Panel
-> Settings -> Speaker Volume
1.
Tap the appropriate option to increase or decrease the terminal volume by 10%.
Adjusting PINPad volume
1.
Press
.
2.
Press
-
or
+
to adjust the volume by 10%.
Troubleshooting
If you’re unable to resolve the problem after performing the following steps, please contact the TD Help Desk at
1-800-363-1163
.
What problems can I easily resolve?
Problem
Action Required
Chip cards cannot be
processed
1.
Try inserting a different card. If this card can be read, the
problem is with the first card.
2.
Use a cleaning card to clean the problem card reader.
Display screen is blank
1.
Ensure that the power cable is firmly connected to the electrical
outlet.
Display lighting is too
bright or too dark
1.
Adjust the brightness setting to work with the lighting at the
terminal location.
Bad Communication
Press CANC key
And Try Again
1.
There was a communication failure after the transaction was
initiated.
2.
Press
CANC
ANNUL
and try again.
Magnetic stripe card
reader won’t read cards
1.
Try swiping the card more quickly or more slowly or from the top of
the reader towards you.
2.
Request another form of payment. If this card can be read, the
problem is with the first card.
3.
Use a cleaning card to clean the problem card reader.
Printer does not print
1.
Is there is paper in the device? If there is, ensure that the paper is
loaded correctly.
Printer jam
1.
Ensure that the paper feed is clear and that the paper roll is seated
correctly.
2.
Ensure the printer lid is closed completely.