TD TD Generation Quick Start Manual - page 14
10
Transaction recall
This option recalls a transaction so that you can view, void or complete / close it if it is a pre-authorization or
tab. The following instructions access any transactions that were performed in the current open batch. If a
day close has been completed you cannot recall transactions prior to the day close. Pre-authorization and tab
transactions are covered in our online documentation at
www.TDMerchantSolutions.com/ResourceCentre
.
1.
Tap the
/ Home
key Transaction Recall.
2.
Select one of the following:
Recall all
This recalls the details all of transactions in the open batch.
a)
A list of all transactions currently available on the terminal appear. Go to step 2.
Recall by trace #
This only recalls the transaction connected to the trace # in the open batch.
a)
Enter the
trace number
that you want to recall and tap
OK
. Go to step 4.
Recall by amount
This recalls any transaction for the entered dollar amount in the open batch.
a)
Enter the
dollar amount
and tap
OK
. Go to step 3.
Recall by account #
This recalls any transaction for the entered card account number in the open batch.
a)
Swipe
or
Manually enter
the card. Go to step 3.
Recall by invoice #
This recalls the transaction for the entered invoice number.
a)
Enter the invoice number that you want to recall and tap
OK
. Go to step 4.
3.
If there are multiple transactions, scroll to the desired one and tap
OK
.
4.
Select
Void
to cancel the transaction or select
Completion
to close a pre-authorization.
Tap
cancel
to leave this screen without making a selection.
Refund
You can only perform a refund on a transaction that has already been submitted for reimbursement.
1.
Tap the
/ Home
key
Refund.
2.
Enter the
dollar amount
and tap
OK
.
3.
Select one of the following payment methods:
Insert / Swipe
,
Contactless
or
Manual Entry
(credit
card only).
Insert / swipe credit or debit card
a)
The customer
inserts
or
swipes
their card. Go to step 4.
Contactless credit or debit card
a)
The customer
taps
their contactless-enabled card on the screen. Go to step 4.
Debit refunds are disabled by default. If you wish to activate debit refunds on your terminal please call the TD Merchant
Solutions Help Desk at 1-800-363-1163.