VeriFone HICAPS VX680 Quick Manual - 4. Refund Process
TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1
Step
4
Refund Process Section
4. Refund Process
A ‘Refund’ is when the value of a transaction is credited back to a card for a sale that may have
been processed earlier in the day or on a previous date, for example, when goods are returned.
For further information regarding Refunds, see Section 1.8 (page 27) of your main Vx680
User Guide.
Select the ‘Refund’ option by touching the corresponding blue
touchscreen button.
You may need to scroll down through the menu by touching the
touchscreen button
key to fi nd this option.
enter the refund value (e.g. for 10.76 key 1076) and press the
green enTeR key on the bottom row of keypad buttons.
As soon as the refund has been processed the terminal will print the
Merchant Copy of the receipt which the customer must sign.
Insert the credit or debit card into the terminal with the chip first,
facing upwards OR swipe the card or key the card number.
Note: Refunds cannot be processed as a Contactless type
transaction.
The terminal will ask you to verify that the signature is valid and
matches that on the card. If it does, press the green enTeR key
on the bottom row of keypad buttons for YeS, or the red CAnCeL
key for nO.
For information about Refund Receipts, please see Part 5 of this guide.
Enter amount
10.76
10.76
Is the
signature
valid?
Present,
Swipe,key or
insert card
TOTAL
Step
1
Step
2
Step
3
Sale
Refund
Batch
Void