Verizon FiOS TV Manual

V

ERIZON 

F

I

OS

TV

R

EMOTE 

C

ONTROL

For additional information 

about your FiOS TV 

service and your remote, 

go to 

verizon.com/fiostvhelp

For video instructions, press 

the Menu key on your remote 

then select Help on the Main 

Menu 

Verizon Customer Support 

888-553-1555 

1

ST

I

NSTALL 

B

ATTERIES

Install two new AA batteries. 

Make sure they are oriented 

correctly. To test if the 

batteries have been installed 

correctly, press a few keys on 

the remote. One of the Device 

Keys [DVD, AUX, TV, STB] 

on the top of the remote will 

flash briefly when you press a 

key. 

2

ND

G

ET TO 

K

NOW

Y

OUR 

R

EMOTE

Your remote is now ready to 

control your FiOS TV Set Top 

Box (STB). To start, try the 

following. 

Make sure the remote has a 

clear, direct and unobstructed 

view of any device you want to 

control. 

•

Turn on your TV.

•

Press the STB key on the

top of the remote to make

sure you are in FiOS TV

“STB Mode.”

•

Press the CH+ key to see

the next higher channel.

•

Press 5 - 0 then OK to tune

to channel 50.

•

Press Last to return to the

last channel.

•

Press Info to see

information about the

current program. Press

Exit to return to TV

watching.

•

Press Guide to see a list of

TV programs. Press Exit to

return to TV watching.

•

Press the Menu key to

launch the FiOS TV Main

Menu. From the Main

Menu you can access all

the features of your FiOS

TV service.

•

Press 

, 

,  , and keys

to navigate through this

menu. We suggest that you

become familiar with all the

options on the Main Menu.

To select any item, press

OK. Press Exit at any time

to return to TV watching.

You are probably already 

familiar with most of the keys 

on the remote; however, there 

may be a few which are new 

to you. 

•

Options displays extra

options or provides help

based on what you are

doing.

•

Favorites displays your list

of favorite channels. (The

first time you press the key,

you will be invited to set up

your favorite channels.)

•

On Demand displays a list

of movies and other types

of programs you can watch

at any time.

•

Press Widgets to access

local weather, traffic and

other information.

If you have a STB with a 

built in DVR… 

•

displays your list of

recorded programs. 

•

is a rocker button,

press the lower half of the 

button

to pause the 

program. Press upper half 

of the button

 to 

continue to play from 

where you left off. 

•

jumps back a few

seconds in the program 

you are watching. 

•

If you are watching a

recorded program,

jumps forward in the

program.

•

records the current

program. 

3

RD

P

ROGRAM 

Y

OUR

R

EMOTE

Your new remote control 

comes from the factory ready 

to control your FiOS TV 

service. However, VOL+, 

VOL- and MUTE will not work 

until you program the remote 

with the brand of TV you have. 

In addition to your STB and 

TV, your remote can also 

control two additional devices, 

for example, a DVD player and 

an audio receiver. 

This is called “programming 

the remote.” If you don’t want 

to control devices other than 

your FiOS TV STB, you do not 

need to program the remote. 

H

OW TO 

P

ROGRAM 

Y

OUR

R

EMOTE

We will use the example of 

programming your remote to 

control a TV. The procedure is 

the same for DVD players and 

audio receivers. 

1. Look up your TV make in

the TV code listing on the

other side of this sheet.

2. Circle the first 4-digit

number displayed for your

make of TV.

3. Turn on your TV.

4. Press and hold the TV key.

5. While holding down the TV

key, press the OK key.

6. Release both keys. The

Device Keys will blink

twice.

7. Enter the 4-digit TV code

you circled. The TV key will

blink 3 times.

8. To test to see if this was

the correct code, point the

remote at your TV and

press Power. If the TV

turns off, you have

successfully programmed

your remote.

9. If the TV did not turn off,

repeat all the steps with the

next code in the list.

10. For future reference,

underline the code that

worked for you.

Note: If some of the keys on 

the remote do not operate 

your TV as you would expect, 

then you can try the next code 

in the list for your brand of TV. 

To program the remote to 

control a VCR or DVD player, 

press and hold the DVD key, 

instead of the TV key, in step 

4 and 5. To program an audio 

receiver, press and hold AUX 

instead.  

Note: You can assign a DVD 

or VCR to the DVD key. The 

AUX key is reserved for audio 

receivers, amplifiers and VCR.  

Note: The remote will exit 

programming mode after 20 

seconds if no key is pressed. 

W

HAT IF 

N

ONE OF THE

C

ODES 

W

ORKED

? 

If none of the codes worked, 

try the following procedure. 

(As before, we will use the 

example of a TV. For other 

devices use the appropriate 

Device Key instead of the TV 

key in step 2 and 3.) 

1. Turn on your TV.

2. Press and hold the TV key.

3. While holding down the TV

key, press OK.

4. Release both keys. The

Device Keys will blink

twice.

5. Press 9 - 2 - 2.

6. Point the remote at the TV.

7. Press

.  

8. Press

. Every time you 

press

 the remote 

sends out a new power-off 

command to the TV. Keep 

pressing 

 until the TV 

turns off. (You can press 

to go back.) 

9. When the TV turns off, you

have found the right code.

Press OK to store this

code.

Note: There are over 200 TV 

and DVD codes. The most 

common codes are tried first, 

but you may still need to press

over 200 times to find the 

right code. If you reach the 

end of the list of codes the 

entire remote will flash twice 

and return to normal 

operation. You can exit 

programming at any time by 

pressing Exit. 

S

WITCHING 

M

ODES

Press a Device Key on top of 

the remote to switch modes. 

For example, to control your 

DVD player, press DVD. To 

return to your FiOS TV STB 

box, press STB. Pressing the 

TV, DVD or AUX key is like 

picking up the remote for that 

device.  

Note: When you press Guide, 

Widgets, On Demand, 

Favorites, FiOS TV, or DVR

the remote assumes you want 

to control the STB and will 

automatically switch you to 

STB mode. 

T

HE 

C

HANNEL 

K

EYS

CH+, CH- and Last control the 

Set Top Box (STB) even after 

you press the TV, DVD or 

AUX Device Key. This is the 

way most people will want the 

remote to work. However, you 

can change the way the 

Channel Keys work so that 

when you press a Device Key, 

the Channel Keys will operate 

the selected device.  

If you want the Channel Keys to 

control different devices … 

1. Press and hold the STB

key.

2. While holding down the

STB key, press the OK

key.

3. Release both keys. The

Device Keys will blink

twice.

4. Press 9 - 6 - 6. The STB

key will blink twice.

5. Press OK. The STB key

will blink 3 times to indicate

success in programming.

Note: To return to controlling 

the channel via the STB only, 

press STB in step 5.   

T

HE 

V

OLUME 

K

EYS

VOL+, VOL- and Mute always 

control the TV volume even 

when you are in STB or DVD 

modes. (However, the Volume 

Keys will always control the 

AUX device when in AUX 

mode.) This is the way most 

people will want the remote to 

work. However, you can 

change how the Volume Keys 

work. 

If you always want the Volume 

Keys to control  the AUX device … 

Some people may want to 

always adjust the volume 

using their AUX device 

(typically a home theater 

receiver) regardless of the 

mode they are in. 

1. Press and hold the STB

key.

2. While holding down the

STB key, press OK.

3. Release both keys. The

Device Keys will blink

twice.

4. Press 9 - 5 - 5. The STB

key will blink twice.

5. Press AUX. The AUX key

will blink 3 times to indicate

success in programming.

Note: To return to controlling 

the volume via the TV, press 

TV in step 5.  If you want to 

control the volume through 

any device (by pressing a 

Device Key, then a Volume 

Key), press OK in step 5. This 

will also control the volume of 

your STB in STB mode. 

T

HE 

P

OWER 

K

EY

Power turns on or off both 

your STB and TV when you 

are in STB mode. (If you have 

a DVR STB, the DVR will 

continue to record scheduled 

programs when off.) However, 

you can re-program how the 

Power Key works. 

If you want the Power Key to 

control multiple devices at once… 

1. Press and hold the STB

key.

2. While holding down the

STB key, press OK.

3. Release both keys. The

Device Keys will blink

twice.

4. Press 9 - 7 - 7. The STB

key will blink twice.

5. One after the other, press

each Device Key you want

the Power Key to control in

the order you want them to 

turn on or off. 

6. Press OK when done. The

STB key will blink 3 times

to indicate success in

programming.

For example, to program the 

Power Key to turn on or off 

your TV, AUX and STB, in that 

order, with one press of 

Power, press [STB+OK],     

[9-7-7], [TV], [AUX], [STB], 

[OK]. 

If you want the Power Key to 

control only one device at a time… 

If you find that your TV and 

STB do not always turn on or 

off together as expected, then 

you should program your 

remote to power your devices 

separately.  

1. Press and hold the STB

key.

2. While holding down the

STB key, press OK.

3. Release both keys. The

Device Keys will blink

twice.

4. Press 9 - 7 - 7. The STB

key will blink twice.

5. Press OK.The STB key

will blink 3 times to indicate

success in programming.

To power any device, you will 

need to press the appropriate 

Device Key, then the Power 

Key. 

R

E

-S

ETTING THE 

R

EMOTE

Note: All previous 

programming will be lost. 

To reset the remote to the 

original factory defaults do the 

following.  

1. Press and hold the STB

key.

2. While holding down the

STB key, press OK.

3. Release both keys. The

Device Keys will blink

twice.

4. Press 9 - 0 - 0. The STB

key will blink 3 times to

indicate success in

programming.