Important information about your fiber-optic equipment. Service guide 71882_vz.Srv 2/7/07 5:06 pm page 1.
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Welcome to verizon fios internet congratulations! Your home is now equipped with verizon fios internet, the cutting-edge technology that lets you experience communications at lightning speed. In addition to supporting the demanding applications on the web today, fios prepares you for the high-tech a...
2 ont power supply unit (opsu) & battery backup unit (bbu) optical network terminal (ont)* router fios internet service installation diagrams single-family house and some apartments/condominiums depending on the type of home you live in, your fios internet service will be installed using either the ...
3 some apartments/condominiums if you live in a building with multiple units, such as an apartment building or other location with multiple tenants, the ont and battery backup unit (bbu) may be installed in your apartment’s utility room or closet (see single-family house diagram). However, in many a...
4 fios equipment the optical network terminal (ont ): your light source traditional telephone service uses copper wire to transmit communications signals. Verizon fios, however, transmits signals using hair-thin strands of glass fiber and laser-generated pulses of light. When that light reaches your...
5 ont power supply unit (opsu): your electricity source your ont requires electricity to operate all verizon services provided on the fios network. The opsu supplies that power by connecting your ont directly to an electrical outlet in your home or garage. The opsu contains a single indicator light ...
6 battery backup unit (bbu): continuous power when you need it in case your ont power supply unit is accidentally unplugged — or in the event of a commercial power failure — a bbu has been installed to provide you with backup power for voice service for approximately eight hours. Your bbu was instal...
7 bbu audible alarms: both bbu models are equipped with an audible alarm to inform you of problems with your bbu. The alarm sounds for two seconds and then is silent for 58 seconds. The conditions listed below are the potential reasons for the audible alarm. You can use the alarm in combination with...
8 bbu indicator signals: you have received one of the following bbu models as part of your fios installation. Please look at the photos to determine which model you have. Models #1 & #2: the bbu models below use a combination of lights and buttons to signify certain conditions, as described below. B...
9 please note: if you live in a multiple dwelling unit, such as an apartment building or other location with multiple tenants, the ont/bbu may be installed in your apartment’s utility room or closet. However, in many multiple dwelling units, the ont/bbu is installed in a centralized location. In tha...
10 verizon fios internet router: state-of-the-art sharing as part of your verizon fios internet service, you received a router. Our routers have been tested for use with verizon fios internet. Your router enables you to create a home network, so that multiple computers can be online at the same time...
11 problems with your equipment or service? Please visit fioshelp.Verizon.Com or call 1-888-553-1555 . Troubleshooting tips if you experience problems with your phone or internet service, the following checklist could save you a call to the verizon fiber solutions center. It will also help us get to...
12 voice service test: if you’re having problems with your voice service, it could be your inside wiring. To find out, take a corded wireline telephone and a slotted-tip screwdriver to your ont. Open the cover and remove the wire from the phone jack in question. Plug in your telephone and listen for...
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Power for services provided on the verizon fios network must be supplied by the customer. Customer is responsible for backup battery replacement. Backup battery does not supply power for internet, voip or video services. In case of power failure, 911 service (except through voip) will be available u...
