Water Right Sanitizer Plus Series Installation Instructions & Owner's Manual - page 13
Valve stalled in
regeneration
A. motor not operating
A. replace motors
B. no power at outlet
B. repair outlet or use working outlet
C. defective transformer
C. replace transformer
D. defective PC board
D. replace PC board
E. broken drive gear or drive cap assembly
E. replace gear or drive cap assembly
F. broken piston retainer
F. replace drive cap assembly
G. broken main or regenerant piston
G. replace main or regenerant piston
Valve does
not regenerate
automatically
when
REGEN
button is pressed
A. transformer unplugged
A. connect transformer and PC board power
B. no power at outlet
B. restore power
C. broken drive gear or drive cap assembly
C. replace gear or drive cap assembly
D. defective PC board
D. replace board
Valve does
not regenerate
automatically
but does when
REGEN
button is
pressed
A. bypass valve not in normal operating mode
A. see bypass diagrams on page 4
B. meter disconnected
B. reconnect to PC board
C. obstructed meter turbine
C. clear obstruction
D. defective meter
D. replace meter
E. programming error
E. review programming
F. defective PC board
F. replace board
“Error” followed
by code #
“Error” code 1001 —
unable to recognize
start of regeneration
“Error” code 1002 —
unexpected stall
“Error” code 1003 —
motor ran too long
Timed out trying
to reach next cycle
position
If other codes
appear, contact
factory
A. valve has just been serviced
A. press
NEXT
and
REGEN
for 3 seconds or
momentarily unplug power source from
PC board
B. foreign material stuck in valve
B. check piston and spacer stack for
obstruction
C. excessive piston resistance
C. replace piston(s) and spacer stack assembly
D. piston not in home position
D. press
NEXT
and
REGEN
or momentarily
unplug PC board power
E. motor gears not fully engaged — motor
wires broken — failed motor
E. check motor wiring
F. center drive gear reflector dirty or
damaged — missing or broken gear
F. replace or clean drive gear(s)
G. drive bracket incorrectly aligned on
backplate
G. reset drive bracket
H. PC board is damaged or defective
H. replace PC board
I. PC board incorrectly aligned on drive bracket I. reset PC board onto drive bracket
13
PROBLEM
CAUSE
CORRECTION