Xeoos Twinfire Basic Operating And Installation Instructions - page 16
Troubleshooting: Causes and Their Repair
16
Problem
Cause
Remedy
Wood catches fire
very slowly or not
at all
- none or too little combustion air
- logs are too thick
- wood is too moist
- blockage in grate
- completely open the air control
and put the handle into position
"heat up"
- use smaller diameter logs
- use drier wood
- jiggle grate with poker and
remove debris
fire goes out or
smolders
- none or too little combustion air
- logs are too thick
- wood is too moist
- completely open the air control
and put the handle into the
"heat up" position.
- use smaller diameter logs
- use drier wood
soot films on the
glass plate
- wood is too moist
- draft of the chimney is too strong
- primary air supply is incorrectly ad-
justed
- stove is leaking
- fuel quantity is too small
- use drier wood
- adjust the damper (more
closed)
- contact the dealer
- add fuel (more wood)
wood burns down
too quickly
- primary air supply is incorrectly
adjusted
- logs are too small
- reduce the primary air
- use greater diameter logs
smoke comes out
into the room when
the door is opened
- chimney not the right size for the
firebox
- other devices (e.g. exhaust fan)
produces negative pressure in the
area
- Door opened too quickly
- contact the dealer
- check other devices / contact
the dealer
- Open door slowly.
"Snap-Sounds"
This effect is normal for stoves. It arises from the expansion of metal pieces. The tensions which
occur with the heating up and cooling down between the different warm stove pieces adjust
themselves in this process.