Xerox Color 1000 System Administration Manual - page 9

Technical Key Operator (TKO)

The Technical Key Operator (TKO) is a person who is certified by Xerox to carry out and

perform certain maintenance activities that are normally performed by a customer

service engineer (CSE). In order to become a TKO for your machine, you must complete

the mandatory Xerox Productivity Plus (XPP) program.

As stated previously, Xerox Productivity Plus (XPP) is a mandatory, customer

self-maintenance program that is available with your machine. Through the XPP program,

Xerox provides qualified customers with the supplies, documentation, support, and the

Technical Key Operator (TKO) training required to perform simple diagnostics, routine

maintenance tasks, and some repairs which formerly were completed by a Xerox customer

service person.

Upon successful completion of the XPP training, your trained person (TKO), receives a

mini-service manual and tool kit and is certified by a Xerox Service Trainer that he or

she can complete the specific program/machine tasks.

Using XPP, you can maintain better control of resources and job scheduling by planning

and scheduling basic maintenance at convenient times, rather than waiting for a Xerox

customer service person. XPP is a productivity initiative for which the training can be at

your location or an agreed upon Xerox location.

Xerox Productivity Plus enhances your Xerox full-service maintenance agreement by

providing better information to your Xerox Service Representative before making a

service call. Xerox continues to monitor the progress of the TKO to ensure that the

machine is performing at optimum levels.

Note

For more information on this program and/or for training information, contact the Xerox

Customer Support Center or go to www.xerox.com.

Backing up/transferring the stock library

Any stock that you have created/copied and stored in the Stock Library can be backed

up and/or transferred to another machine’s PC User Interface (UI) by using an external

USB flash drive.

Note

A USB flash drive is required to copy (backup) and/or transfer files from one machine’s

PC UI to another machine’s PC UI.

1. Insert the USB flash drive into a USB port on the machine’s PC.

2. On the machine’s PC UI, open  My Computer.

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System Administration Guide

Administrator overview