Xerox DocuCentre SC2020 User Manual - page 259
Xerox
®
DocuCentre
®
SC2020
User Guide
256
13
Problem Solving
This chapter provides possible solutions to various problems you may encounter with the device.
Troubleshooting
This section describes troubles that may occur with the device and their solutions.
Follow the troubleshooting procedure below to solve the problems.
1.
There is a problem with the device operation
–
Yes: Refer to
–
No: A message is displayed.
2.
Message displays a paper or document jam?
–
Yes: For information on paper jams, refer to
on page 287. For information on
document jams, refer to
If the message displays an error code, refer to
–
No: The image quality is poor.
3.
Is the image quality poor?
–
Yes: Refer to
–
No: There is a problem when using the Copy, Print, Fax, Scan, or Scan Driver or Printer Utility
features.
4.
Is there problems with Copy, Print, Fax, Scan, or Scan Driver or Printer Utility?
–
Yes: Refer to the corresponding topics:
Scan Driver/Printer Utility Problems
–
No: If you cannot resolve an error despite following the above procedure, contact our Customer
Support Center.
Device Problems
Check the device's status again if you suspect a malfunction.