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Xerox DocuPrint 180 NPS Series Troubleshooting Manual

Manual is about: DocuPrint Network Printer Series

Summary of DocuPrint 180 NPS Series

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    Xerox docuprint network printer series troubleshooting guide for models 96/4635/180 nps version 7.1 august 2000 721p86651.

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    Xerox corporation 701 s. Aviation boulevard el segundo, ca 90245 ©1997, 1998, 1999, 2000 by xerox corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, i...

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    Xerox docuprint 96/4635/180 nps troubleshooting guide iii laser safety ! Warning: adjustments, use of controls, or performance of procedures other than those specified herein may result in hazardous light exposure. The xerox docuprint printers are certified to comply with the performance standards o...

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    Iv xerox docuprint 96/4635/180 nps troubleshooting guide • always place equipment on a solid support surface with adequate strength for its weight. • always use materials and supplies specifically designed for your xerox equipment. Use of unsuitable materials may result in poor performance and may c...

  • Page 5: Table of Contents

    Xerox docuprint 96/4635/180 nps troubleshooting guide v table of contents laser safety iii ozone information iii operation safety iii introduction vii about this guide vii contents vii conventions viii related publications ix 1. Calling for service 1-1 information to have on hand when calling for se...

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    Table of contents vi xerox docuprint 96/4635/180 nps troubleshooting guide calculating throughput 7-5 minimizing the start-up latency 7-7 300 dpi versus 600 dpi performance 7-9 setting page order 7-10 product features that affect print quality 7-10 proprietary postscript extensions 7-10 device-depen...

  • Page 7: Introduction

    Xerox docuprint 96/4635/180 nps troubleshooting guide vii introduction this xerox docuprint network printer series troubleshooting guide describes how to solve some specific problems that may occur when you are using the xerox docuprint 96, 4635, or 180 network printing system (nps). About this guid...

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    Introduction viii xerox docuprint 96/4635/180 nps troubleshooting guide conventions this guide uses the following conventions: • all caps and angle brackets—within procedures, the names of keys are shown in all caps within angle brackets (for example, press ). • angle brackets—variable information, ...

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    Introduction xerox docuprint 96/4635/180 nps troubleshooting guide ix related publications the xerox docuprint network printer series includes the following documents: decomposition service and tools guide guide to configuring and managing the system guide to managing print jobs guide to performing ...

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    Introduction x xerox docuprint 96/4635/180 nps troubleshooting guide.

  • Page 11: Calling For Service

    Xerox docuprint 96/4635/180 nps troubleshooting guide 1-1 1. 1 calling for service before calling your customer service support center, make sure you have read this chapter and have tried the corrective actions described here. If the problem persists, gather the necessary information and call the cu...

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    Calling for service 1-2 xerox docuprint 96/4635/180 nps troubleshooting guide enabling and disabling the modem for remote service your system may be set up to use sixth sense technology—a remote communication capability. Sixth sense technology is a suite of tools that allow service personnel to conn...

  • Page 13: Fault Masking

    Xerox docuprint 96/4635/180 nps troubleshooting guide 2-1 2. 2 fault masking this chapter describes the behavior of the 96/4635/180 nps while printing with fault conditions in existence. The docuprint 96, 4635, and 180 nps enable you to continue printing while certain faults or conditions exist in p...

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    Fault masking 2-2 xerox docuprint 96/4635/180 nps troubleshooting guide figure 2-2. Fault list screen the fault list screen displays any outstanding fault codes and shows a mimic of the printer; the area containing the masked fault is highlighted in light yellow. For greatest printer productivity, c...

  • Page 15: Software Installation

    Xerox docuprint 96/4635/180 nps troubleshooting guide 3-1 3. 3 troubleshooting xerox client software installation if you are unable to install the xerox client software, or if you install it and all requests submitted fail, try the following: • make sure the xerox client print command does not clash...

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    Troubleshooting xerox client software installation 3-2 xerox docuprint 96/4635/180 nps troubleshooting guide the following table, “xerox client software installation error messages” provides a reference to error messages that may display during installation of xerox client software. Table 3-1. Xerox...

  • Page 17: Troubleshooting A Novell

    Xerox docuprint 96/4635/180 nps troubleshooting guide 4-1 4. 4 troubleshooting a novell implementation the following tables describe some ways to troubleshoot a novell implementation from the log messages that appear in the docuprint nps log /varnog/docuprint. Table 4-1. Pserver problems problem pro...

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    Troubleshooting a novell implementation 4-2 xerox docuprint 96/4635/180 nps troubleshooting guide log message indicates failure to login and password settings are correct. A pserver with docuprint’s pserver name is running on the file server or on another machine (this could even be another docuprin...

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    Troubleshooting a novell implementation xerox docuprint 96/4635/180 nps troubleshooting guide 4-3 the following table describes troubleshooting rprinter problems. Table 4-2. Rprinter problems problem probable cause resolution log message says: • "cannot locate any netware print server from the net."...

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    Troubleshooting a novell implementation 4-4 xerox docuprint 96/4635/180 nps troubleshooting guide.

  • Page 21: Clearing Paper Misfeeds and

    Xerox docuprint 96/4635/180 nps troubleshooting guide 5-1 5. 5 clearing paper misfeeds and jams this chapter shows the steps for clearing paper misfeeds and jams from various areas of the printer. Clearing a feeder tray fault when paper is misfed from the paper trays, complete the following steps: 1...

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    Clearing paper misfeeds and jams 5-2 xerox docuprint 96/4635/180 nps troubleshooting guide 4. Press the green lever to unlatch the paper feeder assembly. 5. Remove and discard any partially fed paper. Make sure the paper supply is neatly stacked and the stack is not higher than the max line on the l...

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    Clearing paper misfeeds and jams xerox docuprint 96/4635/180 nps troubleshooting guide 5-3 7. Slide the tray back into the printer until the tray latches and press the continue button to resume printing. 8. Discard any pages sent to the sample tray or unused stacker tray when the paper jam was detec...

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    Clearing paper misfeeds and jams 5-4 xerox docuprint 96/4635/180 nps troubleshooting guide pull the belt off its track.) allow a few seconds for the film remover to evaporate. 3. Latch the paper feeder assembly by pressing down on the bright green dot. Slide the paper tray completely back into the p...

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    Clearing paper misfeeds and jams xerox docuprint 96/4635/180 nps troubleshooting guide 5-5 1. Go to the area of the printer indicated by the messages and display on the printer control console. 2. Open any printer doors necessary to access the area. 3. Clear the jammed paper from the area, following...

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    Clearing paper misfeeds and jams 5-6 xerox docuprint 96/4635/180 nps troubleshooting guide printer areas this section provides illustrations of the various areas of the printer where jams may occur. The following illustration shows all the jam clearance areas for the 96/4635/180 printer. The followi...

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    Clearing paper misfeeds and jams xerox docuprint 96/4635/180 nps troubleshooting guide 5-7 area 3 area 4.

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    Clearing paper misfeeds and jams 5-8 xerox docuprint 96/4635/180 nps troubleshooting guide area 5 area 6.

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    Clearing paper misfeeds and jams xerox docuprint 96/4635/180 nps troubleshooting guide 5-9 area 7 area 8.

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    Clearing paper misfeeds and jams 5-10 xerox docuprint 96/4635/180 nps troubleshooting guide note: if jammed paper rips as you are removing it from area 8, you may have to use the pinch lever in area 9 to remove the paper. Refer to the “notes” section following the figure illustrating area 9. Area 9 ...

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    Clearing paper misfeeds and jams xerox docuprint 96/4635/180 nps troubleshooting guide 5-11 3. Remove any paper caught in this area. 4. Replace the green pinch lever to its original position. 5. Discard any paper you removed. Area 10 area 11.

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    Clearing paper misfeeds and jams 5-12 xerox docuprint 96/4635/180 nps troubleshooting guide area 12 note: for 180 printers, when clearing area 12, you are required to clear areas 12 and 13. Area 13.

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    Clearing paper misfeeds and jams xerox docuprint 96/4635/180 nps troubleshooting guide 5-13 area 14 note: you may sometimes find paper lying on top of area 14, even though there is no message indicating a jam in this area. Discard the paper. Area 15.

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    Clearing paper misfeeds and jams 5-14 xerox docuprint 96/4635/180 nps troubleshooting guide area 16 note: for 180 printers, when clearing area 16, you are required to clear areas 16 and 17. Area 17.

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    Clearing paper misfeeds and jams xerox docuprint 96/4635/180 nps troubleshooting guide 5-15 area 18 note: sometimes the printer control console messages direct you to discard the last sheet delivered to the stack following a jam in area 18. Check for this message when clearing an area 18 paper jam. ...

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    Clearing paper misfeeds and jams 5-16 xerox docuprint 96/4635/180 nps troubleshooting guide clearing bypass transport paper jams if your printer is configured with a bypass transport module, you should check for paper jams in areas 19 and 20 after clearing an area 18 paper jam. To clear bypass trans...

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    Clearing paper misfeeds and jams xerox docuprint 96/4635/180 nps troubleshooting guide 5-17 area 20 6. Remove any paper in the exposed area. 7. Press the green lever down and to the left until the latch catches. 8. Close the bypass transport.

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    Clearing paper misfeeds and jams 5-18 xerox docuprint 96/4635/180 nps troubleshooting guide paper curl and paper jams too much curl in the paper stock can cause paper jams. You can adjust the decurler lever to eliminate most of these problems. Refer to the paper curl chart at the end of this chapter...

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    Clearing paper misfeeds and jams xerox docuprint 96/4635/180 nps troubleshooting guide 5-19 adjusting the decurler lever to adjust the decurler lever: 1. Open the right door of the printer and locate the decurler lever. Figure 5-2. Decurler lever 2. If the print curl is +2 or more, move the green de...

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    Clearing paper misfeeds and jams 5-20 xerox docuprint 96/4635/180 nps troubleshooting guide figure 5-3. Paper curl chart.

  • Page 41: Using Sample Documents

    Xerox docuprint 96/4635/180 nps troubleshooting guide 6-1 6. 6 using sample documents you can use sample documents to test the print quality of your docuprint printer. Listing and printing sample documents the list sample documents command shows what sample documents are available. Docuprintfaq one ...

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    Using sample documents 6-2 xerox docuprint 96/4635/180 nps troubleshooting guide example listing sample documents: print sample document use the print sample document command to print the sample document you select from the list. If you do not enter arguments with the command, the system prompts you...

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    Using sample documents xerox docuprint 96/4635/180 nps troubleshooting guide 6-3 example printing one duplex unstapled copy of the sample document “shapes” at 300 dpi resolution on usletter, white paper, output to stacker 1: note: when print sample document is invoked with output to the top tray wit...

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    Using sample documents 6-4 xerox docuprint 96/4635/180 nps troubleshooting guide.

  • Page 45: Adjusting Print Quality and

    Xerox docuprint 96/4635/180 nps troubleshooting guide 7-1 7. 7 adjusting print quality and speed this chapter considers means for checking and optimizing print quality and speed. Installing the custom transfer assist blade if you use nonstandard paper sizes, you should install the custom transfer as...

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    Adjusting print quality and speed 7-2 xerox docuprint 96/4635/180 nps troubleshooting guide correcting skewed printing if the printed output is repeatedly delivered with the image skewed (crooked on the page), or the pages themselves are damaged on arrival at the output bin, you may need to adjust t...

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    Adjusting print quality and speed xerox docuprint 96/4635/180 nps troubleshooting guide 7-3 figure 7-2. Three registration transport roll levers on system with 7 by 10-inch enablement kit 1 lever 1: left - maximum pressure setting 2 lever 2: right - maximum pressure setting 3 lever 3: right - maximu...

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    Adjusting print quality and speed 7-4 xerox docuprint 96/4635/180 nps troubleshooting guide measuring performance you can use the docuprint sequencer log file to calculate print speeds. Although a stopwatch is the recommended method for obtaining sustained throughput print speeds, the sequencer log ...

  • Page 49

    Adjusting print quality and speed xerox docuprint 96/4635/180 nps troubleshooting guide 7-5 calculating throughput for measuring performance, note the start time, stop time, decomposition time, elapsed time, and pages of the job being measured: • the start time is the time that the sequencer began t...

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    Adjusting print quality and speed 7-6 xerox docuprint 96/4635/180 nps troubleshooting guide description languages for more details about factors affecting performance. • the elapsed time, equal to the stop time minus the start time, is the total amount of time docuprint spent printing the job. The e...

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    Adjusting print quality and speed xerox docuprint 96/4635/180 nps troubleshooting guide 7-7 since the docuprint usually decomposes more than one job at a time, the jobs are time-shared on the one processor and this will cause the decomposition time to be larger than if the docuprint decomposed once ...

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    Adjusting print quality and speed 7-8 xerox docuprint 96/4635/180 nps troubleshooting guide sequencer restart at november 19, 1996 3:50:20 pm pst job #236 start, ftpadmin, 99995163.Ps, november 19, 1996 3:52:22 pm pst printing duplex, 300 spi, 216 x 279 mm, 139 buf job #237 start, ftpadmin, 99995163...

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    Adjusting print quality and speed xerox docuprint 96/4635/180 nps troubleshooting guide 7-9 in the example shown in this log, here is the calculation: the start time was: 4:09:08 pm the stop time was: 10:23:31 pm (this gives an elapsed time of 16 minutes and 30 seconds, or 990 seconds) ppm = 60 x 21...

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    Adjusting print quality and speed 7-10 xerox docuprint 96/4635/180 nps troubleshooting guide setting page order docuprint delivers documents with the pages face down in the order presented in the page description language. The order can be changed by setting the pageorder attribute. If the staple at...

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    Adjusting print quality and speed xerox docuprint 96/4635/180 nps troubleshooting guide 7-11 device-dependent operators some postscript operators result in device-dependent postscript files. “device dependence” means that devices having different output characteristics may produce different-looking ...

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    Adjusting print quality and speed 7-12 xerox docuprint 96/4635/180 nps troubleshooting guide the postscript language provides a scheme for overwriting the internal transfer function of a printing device by providing the settransfer and setcolortransfer operators. However, some xerox postscript devic...

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    Xerox docuprint 96/4635/180 nps troubleshooting guide 8-1 8. 8 correcting stacking problems this chapter describes stacker problems other than paper jams. It suggests corrective actions when printed sets are thrown around the stacker or the bin. (see “clearing paper misfeeds and jams” for stacker pa...

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    Correcting stacking problems 8-2 xerox docuprint 96/4635/180 nps troubleshooting guide.

  • Page 59: System Unresponsive

    Xerox docuprint 96/4635/180 nps troubleshooting guide 9-1 9. 9 system unresponsive this chapter describes problems in which your monitor shows no image, the printer does not respond when you press the continue button, or the printer main window does not respond. Symptom probable cause action blank d...

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    System unresponsive 9-2 xerox docuprint 96/4635/180 nps troubleshooting guide.

  • Page 61: Index

    Xerox docuprint 96/4635/180 nps troubleshooting guide index-1 index numerics 300 dpi, 7-9 600 dpi, 7-9 a attention light, 2-1 c calculating throughput, 7-5 class 1 laser device, iii clearing feeder trays, 5-1–5-4 continue button, no response, 9-1 correcting stacking problems, 8-1 curl, paper, 5-18 c...

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    Index index-2 xerox docuprint 96/4635/180 nps troubleshooting guide p page order, setting, 7-10 paper curl adjusting, 5-19 measuring, 5-18 jams, checking job integrity, 5-5 misfeeds, frequent, 5-3 paper curl, measuring, 5-18 performance, 7-4 300 dpi vs. 600 dpi, 7-9 postscript, proprietary extension...