ZAAZ 20K User Manual - page 19
Z A A Z | U S E R M A N U A L 1 9
Have there been clinical studies done on this technology and is
there scientific research available?
Yes, there has been extensive research done by government agencies, over 30 major
universities, medical professionals, and private clinical studies on the effects and
benefits of whole body vibration. Many of these studies can be referenced on the www.
ZAAZMOVEMENT.COM website.
What is the maximum weight these machines can hold?
The maximum weight capacity is 330 pounds.
How much does the machine weigh?
Both models weigh about the same: 110 pounds.
If I have a problem with my machine how can I get it serviced?
If you ever have any issue with your machine you just call our customer service line at
888-OMG-ZAAZ and we will be glad to. We have local service available in many major markets,
including all of those in which we have sales locations. Our technicians will come to your
residence directly to service your machine. They are always equipped to resolve any issue that
comes up but in the case that they can’t resolve it to your satisfaction on-site then they will
exchange your machine for a new one. However, if you live in a location where we do not have
local service then the necessary parts will be sent you free of charge and a technician will be
available by phone to answer any questions you may have and guide you through the process
of changing them out. We do not expect our customers to fix their machines, only exchange
parts in accordance with the same process as the initial assembly. If you have a problem
with the console we will send you a new console, not parts to fix your console. If you have a
problem with your base we will send you a new base. We do require customers to ship us back
the defective parts but that can be done in the same packing as the new parts arrive in and at
our expense, not theirs.
What is the difference between our machines and the Power Plate?
ZAAZ WBV machines are designed to deliver the highest range of benefits and results for
the user. Other machines especially horizontal vibration machines are based on a different
technology that does not deliver movement just vibration. These machines are generally not
suitable for many users, especially anyone with health conditions or a lower level of fitness.
They are generally not FDA Approved and are often more expensive ranging $3500 to $15000.