Zebra HC100 User Manual

HC100 Good User Guide 

July 2013 

The following pages have been designed to help HC100 users get the most from their wristband printing solution and to 

assist in training new users. Below are 3 symptoms reported to us by users along with our recommended resolutions.  

CARTRIDGE 

BOTTOM                      

TURN CARTRIDGE UPSIDE DOWN

MEDIA WINDOW

PRINTER LIGHTS 

Symptom A: Wristband 

partially sticking out, printer 

stopped, orange error light 

flashes. 

Resolution: DO NOT PULL WRISTBAND OUT OF PRINTER OR CARTRIDGE. 

Eject cartridge. Using scissors cut the protruding part of the wristband as close as 

possible to the edge of the cartridge. Re-insert cartridge in your HC100 printer, the 

remaining band should automatically feed out. Ensure printer has most up-to-date 

firmware. See next page for instructions on checking and upgrading firmware. 

Symptom B: Wristband not 

visible from underside of 

cartridge but is visible through 

media window. Cartridge is 

not recognised by printer, 

orange error light flashes. 

Resolution: Wristband has been pulled out of printer, before it had finished printing, or 

has been pulled out of cartridge following symptom A, above. User training is required 

to ensure;  

a)  wristbands are removed from printer only when printer has finished printing 

b)  wristbands are not forcibly pulled out of printer  

c)  wristbands are not forcibly pulled out of cartridge  

d)  follow instructions above should symptom A occur 

Symptom C: Wristband is 

visible from underside of 

cartridge & media window. 

Cartridge is not recognised by 

printer, orange error light 

flashes. 

Resolution: Eject cartridge and re-insert. If problem persists, ensure printer has most 

up-to-date firmware and re-insert. See next page for instructions on checking and 

upgrading firmware. 

If problem persists despite latest firmware version, complete form on page 6 and return 

to reseller. 

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