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3Com VCX V7000 Installation Manual

Manual is about: IP Telephony Solution

Summary of VCX V7000

  • Page 1

    Http://www.3com.Com/ 6w100-20090914 published september 2009 vcx ™ installation guide vcx ™ ip telephony solution system release 9.0

  • Page 2

    3com corporation 350 campus drive marlborough, ma 01752-3064 copyright © 2003-2009 3com corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without writt...

  • Page 3: Ontents

    C ontents a bout t his g uide conventions 9 notices 9 text 10 related documentation 11 your comments 11 1 p re -i nstallation g uidelines configuration overview 14 software configurations 15 hardware configurations 16 single-site configurations 17 multi-site configurations 17 network interface confi...

  • Page 4: Ip T

    Using dns 24 single office configurations 24 worksheets 25 single sites 26 regional office with mulitple servers 31 branch office worksheet 49 ip messaging client worksheet 53 2 i nstalling an ip t elephony and m essaging s erver definition 57 where used 57 sample configuration scripts 58 post-insta...

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    7 i nstalling an a uthentication and d irectory s erver definition 285 where used 285 sample configuration scripts 285 multi-master replication 318 8 i nstalling l anguage p rompts language prompts already on your vcx system 319 installing prompts (primary ip messaging server) 319 installing prompts...

  • Page 6: 184

    Printer configuration overview 360 adding a printer 360 adding a raid disk 361 vlan configuration 362 configuring devices for vlan operation 362 10 i nstalling the i ntelligent m anagement c enter installing intelligent management center 365 a c onfiguring o ption 184 on a w indows 2000 dhcp s erver...

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    Replacing an ip messaging disk 398 replacing an authentication and directory server disk 403 replacing a call records server disk 412 replacing a disk (branch office) 414 replacing a disk on an ip telephony and messaging server 414 replacing a disk on an ip telephony server 419 replacing a disk (vcx...

  • Page 9: Bout

    A bout t his g uide this section contains an overview of this guide, lists guide conventions, related documentation, and product compatibility. This guide describes how to answer the questions in the installation scripts, which run when you first start any server in a 3com ® vcx ™ v7000 networked te...

  • Page 10

    10 a bout t his g uide text table 2 lists text conventions used in this guide. Table 2 text conventions convention description screen displays this typeface represents information as it appears on the screen. Syntax the word “syntax” means that you must evaluate the syntax provided and then supply t...

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    Related documentation 11 related documentation these 3com documents contain additional information about the products in this release that are a part of or support the 3com convergence applications suite. The following documents are a part of the vcx ip telephony solution: ■ vcx maintenance guide ■ ...

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    12 a bout t his g uide example: vcx installation guide part number 900-0376-01 rev aa page 25 please address all questions regarding the 3com software and hardware to your authorized 3com representative..

  • Page 13: Nstallation

    1 p re -i nstallation g uidelines the 3com® vcx ip telephony solution delivers reliable, highly-scalable, comprehensive standards-based ip telephony for large enterprises. This chapter provides an overview of and pre-installation guidelines for the vcx ™ v7000 networked telephony systems. ■ configur...

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    14 c hapter 1: p re -i nstallation g uidelines configuration overview the vcx ip telephony solution (referred to in this guide as the vcx system) merges telephony with networking by delivering business telephone service over a data network. Vcx servers run the vcx operating system and host software ...

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    Software configurations 15 software configurations this section describes the individual software components in a vcx system. A vcx system includes the following software services: ■ call processor — performs call processing functions and generates call detail records (cdrs). ■ authentication and di...

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    16 c hapter 1: p re -i nstallation g uidelines these components can be grouped in different ways to create the software configurations detailed in table 3 : during installation, specific software services may or may not be enabled in a given software configuration. An example is the call records ser...

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    Hardware configurations 17 there are two basic configuration options, single-site and multi-site systems. The hardware servers in each option type run the vcx operating system. The v7000-series systems (with ibm x3250m2 or ibm x3650 servers), the 3com v6000 (analog) integrated branch communications ...

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    18 c hapter 1: p re -i nstallation g uidelines ■ one or two ibm x3650 servers running the ip messaging services configuration. The number of servers depends on whether the branch offices are configured with ip messaging services or obtain that service from the regional office. ■ one ibm x3650 server...

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    Hardware configurations 19 the version 7.1 upgrade procedure allows you to enable global voicemail integration on servers running ip messaging software. However, you must install ip messaging software on a gvcs, and then set up the gvcs through the ip messaging administrator configuration interface ...

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    20 c hapter 1: p re -i nstallation g uidelines for branch servers, all software services use eth0. Tools all of the servers in vcx systems arrive from the factory configured to use the server’s serial port as the console connection. No keyboard or mouse connections are enabled. To connect your pc to...

  • Page 21

    Host names 21 host names when you configure the networking parameters of any vcx server, the script prompts you to assign a host name to the server. A fully qualified hostname is one that includes the dns domain name as the suffix (example: vcx01.Yourdomain.Com). The hostname that you enter when con...

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    22 c hapter 1: p re -i nstallation g uidelines license keys for each server in a vcx configuration, you must obtain and install a license key file for every server in a vcx single-site or multi-site system. The key enables the use of the software installed on each vcx type of server. Caution: before...

  • Page 23

    License keys 23 activation key successfully validated success: activation key validated and installed. The license key is installed in the /opt3com/licenses directory and the activation key is symbolically linked to the license key file as shown in the following example: ls -l total 8 lrwxrwxrwx 1 r...

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    24 c hapter 1: p re -i nstallation g uidelines gathering site information the vcx v7000 hardware servers communicate with each other using ip addresses. These addresses must be dedicated (static) and must be compatible with your network design. The next sections describe the information you need to ...

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    Worksheets 25 other network information you must know the appropriate subnetwork mask for each network segment on which you plan to install one or more of the servers. You must know the ip address of the network gateway for each network segment. Worksheets to make the configuration of your vcx syste...

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    26 c hapter 1: p re -i nstallation g uidelines single sites the two possible single-site configurations are: ■ single pair (2 servers) — primary and secondary servers both run the ip telephony and messaging configuration. The call records service is enabled only on the primary server. ■ two pairs (4...

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    Worksheets 27 secondary call processing server ip address secondary auth & dir server ip address secondary ip messaging server ip address secondary server host name (see host names on page 21 for more information) site id site description system configuration: ip telephony and messaging ip address (...

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    28 c hapter 1: p re -i nstallation g uidelines other server information primary call processing server ip address secondary call processing server ip address primary auth & dir server ip address secondary auth & dir server ip address primary ip messaging server ip address secondary ip messaging serv...

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    Worksheets 29 second ups ip address second ups 'write' community string ups low battery threshold (%) additional ip messaging service parameters hostname of peer ip messaging system is global voicemail enabled? Yes no is this a central server for global voicemail? Yes no if no, ip address of global ...

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    30 c hapter 1: p re -i nstallation g uidelines additional auth & dir service parameters password for access to cworks account same as cworks password specified earlier additional common agent parameters trap destination ip address trap community string additional trap destination ip address write co...

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    Worksheets 31 regional office with mulitple servers each worksheet is for a specific server type: ■ call records server ( table 6 ) ■ call processing ( table 7 ) ■ authentication & directory ( table 8 ) ■ ip telephony ( table 9 ) ■ ip messaging ( table 10 ).

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    32 c hapter 1: p re -i nstallation g uidelines call records server fill in one sheet per server. Table 6 call records server configuration parameter value for your site host name (see host names on page 21 for more information) site id site description ip address (eth0) subnetwork mask default gatew...

  • Page 33

    Worksheets 33 password for the app account ups parameters will multiple ups's power this server? Yes no is this server the master? Yes no if no, ip address of the master if yes, polling frequency (seconds) ip address of ups's management card ups 'write' community string second ups ip address second ...

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    34 c hapter 1: p re -i nstallation g uidelines call processing server fill in one sheet per server. Table 7 call processing server configuration parameter value for your site primary server host name (see host names on page 21 for more information) site id site description ip address (eth0) subnetwo...

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    Worksheets 35 dns search path primary ntp server ip address secondary ntp server ip address continent country time zone other server information primary auth & dir server ip address secondary auth & dir server ip address primary ip messaging server ip address secondary ip messaging server ip address...

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    36 c hapter 1: p re -i nstallation g uidelines if yes, polling frequency (seconds) ip address of ups's management card ups 'write' community string second ups ip address second ups 'write' community string ups low battery threshold (%) additional call processing parameters additional trusted endpoin...

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    Worksheets 37 enable management station authentication? Yes no authorized management station #1 ip address netmask authorized management station #2 ip address netmask authorized management station #3 ip address netmask authorized management station #4 ip address table 7 call processing server (conti...

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    38 c hapter 1: p re -i nstallation g uidelines authentication and directory server fill in one sheet per server pair. Table 8 authentication and directory server configuration parameter value for your site primary server host name (see host names on page 21 for more information) site id site descrip...

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    Worksheets 39 dns and time zone parameters primary dns server ip address secondary dns server ip address tertiary dns server ip address dns search path primary ntp server ip address secondary ntp server ip address continent country time zone other server information primary call processing server ip...

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    40 c hapter 1: p re -i nstallation g uidelines ups parameters will multiple ups's power this server? Yes no is this server the master? Yes no if no, ip address of the master if yes, polling frequency (seconds) ip address of ups's management card ups 'write' community string second ups ip address sec...

  • Page 41

    Worksheets 41 ip telephony server fill in one sheet per server pair. Table 9 ip telephony server configuration parameter value for your site primary server host name (see host names on page 21 for more information) site id site description ip address (eth0) subnetwork mask default gateway ip address...

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    42 c hapter 1: p re -i nstallation g uidelines tertiary dns server ip address dns search path primary ntp server ip address secondary ntp server ip address continent country time zone other server information primary call processing server ip address secondary call processing server ip address prima...

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    Worksheets 43 password for the vcx account ups parameters will multiple ups's power this server? Yes no is this server the master? Yes no if no, ip address of the master if yes, polling frequency (seconds) ip address of ups's management card ups 'write' community string second ups ip address second ...

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    44 c hapter 1: p re -i nstallation g uidelines netmask authorized management station #3 ip address netmask authorized management station #4 ip address table 9 ip telephony server (continued) configuration parameter value for your site.

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    Worksheets 45 ip messaging server fill in one sheet per server pair. Table 10 ip messaging server configuration parameter value for your site primary server host name (see host names on page 21 for more information) site id site description ip address (eth0) subnetwork mask default gateway ip addres...

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    46 c hapter 1: p re -i nstallation g uidelines tertiary dns server ip address dns search path primary ntp server ip address secondary ntp server ip address continent country time zone other server information primary call processing server ip address secondary call processing server ip address prima...

  • Page 47

    Worksheets 47 ups 'write' community string second ups ip address second ups 'write' community string ups low battery threshold (%) additional ip messaging service parameters hostname of peer ip messaging system is global voicemail enabled? Yes no is this a central server for global voicemail? Yes no...

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    48 c hapter 1: p re -i nstallation g uidelines additional auth & dir service parameters password for access to cworks account same as cworks password specified earlier enable system speed dial master? Yes no additional common agent parameters trap destination ip address trap community string additio...

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    Worksheets 49 branch office worksheet typically a branch office server will run the ip telephony and messaging server, the ip telephony server, or the ip messaging server. The following worksheet contains fields for all three types of servers. Consult the configuration script examples for branch off...

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    50 c hapter 1: p re -i nstallation g uidelines other server information primary call processing server ip address secondary call processing server ip address primary auth & dir server ip address secondary auth & dir server ip address primary ip messaging server ip address secondary ip messaging serv...

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    Worksheets 51 second ups ip address second ups 'write' community string ups low battery threshold (%) additional call processing parameters additional trusted endpoint ip address #1 additional trusted endpoint ip address #2 adhoc conference ip address additional ip messaging service parameters is gl...

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    52 c hapter 1: p re -i nstallation g uidelines text to speech server #4 ip address additional auth & dir service parameters password for access to cworks account same as cworks password specified earlier additional common agent parameters trap destination ip address trap community string additional ...

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    Worksheets 53 ip messaging client worksheet ip messaging can be configured as a group of servers where one server is the main server and the others are clients. Use this worksheet for the clients. Ip messaging client fill in one sheet per client. Table 12 ip messaging client configuration parameter ...

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    54 c hapter 1: p re -i nstallation g uidelines primary ip messaging server ip address global parameters default dialing domain 1.1.1.1 additional system parameters password for the root account password for the vcx account password for the app account ups parameters will multiple ups's power this se...

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    Worksheets 55 additional trap community string write community string read community string enable management station authentication? Yes no authorized management station #1 ip address netmask authorized management station #2 ip address netmask authorized management station #3 ip address netmask aut...

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    56 c hapter 1: p re -i nstallation g uidelines.

  • Page 57: Nstalling

    2 i nstalling an ip t elephony and m essaging s erver definition this chapter describes how to install a vcx ip telephony and messaging server which runs these software services: ■ call processor ■ sip downloader ■ authentication and directory ■ accounting ■ provisioning ■ common agent ■ ip messagin...

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    58 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample configuration scripts at single sites and at multiple regional offices that have no associated branch offices, an ip telephony and messaging server is configured as either the primary or secondary server in a two-server pair. ...

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    59 configuring a primary ip telephony and messaging server to begin the configuration process, enter this command: vcx-setup the configuration script starts. The first portion deals with network configuration. Sample network configuration script — primary vcx server ---------------------------------...

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    60 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample network configuration script — primary server (continued) --------------------- configuring ip interface 'eth1' --------------------- interface state : enabled change the default value (disabled) to enabled. Ip address : netwo...

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    61 will this system use utc? [no] : please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica sample network configuration script — primary server (continued) 4. Arctic ocean 5. Asia 6. Atlantic ocean 7. Australia 8. Europe 9. Indian ocean 10. Pacific ocean ent...

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    62 c hapter 2: i nstalling an ip t elephony and m essaging s erver 5. Aleutian islands 6. Central time 7. Central time - michigan - wisconsin border 8. Central time - north dakota - oliver county 9. Eastern standard time - indiana - crawford county 10. Eastern standard time - indiana - starke county...

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    63 sample network configuration script — primary server (continued) 12. Eastern standard time - indiana - most locations 13. Eastern time 14. Eastern time - kentucky - louisville area 15. Eastern time - kentucky - wayne county 16. Eastern time - michigan - most locations 17. Hawaii 18. Mountain stan...

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    64 c hapter 2: i nstalling an ip t elephony and m essaging s erver end of sample network configuration script — primary server is all of the above information correct? [yes] : press the enter or return key to accept the default answer (yes). If you want to change any of the information, enter no. Th...

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    65 sample services configuration script — primary server ----------------------- select system configuration ----------------------- individual systems may provide various services in a vcx installation. You must select the appropriate set of services which this system is to provide. Be certain that...

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    66 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — primary server (continued) ---------------------------------------------------------------------------- ------------- welcome to the vcx service configuration wizard -------------- -------------...

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    67.

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    68 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — primary server (continued) the customer name identifies the company using this vcx system. Enter the customer name : enter the name of your company. Some vcx applications can use european date o...

  • Page 69

    69 leave this entry blank. Ip address of the secondary call processor : call processor tasks are associated with the eth1 network interface. Enter the ip address of eth1 on the secondary vcx server. The provisioning service is used for web based configuration. Web services provide access to ip telep...

  • Page 70

    70 c hapter 2: i nstalling an ip t elephony and m essaging s erver the secondary media gateway is an additional interface between the vcx ip telephony system and the external telephone network. If there is no secondary media gateway, leave this entry blank..

  • Page 71

    71 sample services configuration script — primary server (continued) ip address of the secondary media gateway : enter the ip address of the analog or digital media gateway that this vcx server will use as the secondary way of connecting to the public switched telephone network (pstn). The call reco...

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    72 c hapter 2: i nstalling an ip t elephony and m essaging s erver secondary media gateway : enable call records service : password for cworks - this system : (encrypted) do you wish to change any of the values shown? [n] : press the enter or return key to accept the default answer (n). If you want ...

  • Page 73

    73 sample services configuration script — primary server (continued) --------------- configuring additional parameters for system --------------- caution: next, the system prompts you to enter the passwords for the root, oracle, tomcat, cworks, vcx, and app accounts. 3com strongly recommends that cu...

  • Page 74

    74 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — primary server (continued) do you wish to change any of the system parameters? [n] : press the enter or return key to accept the default answer (n). If you want to change any of the values, ente...

  • Page 75

    75 sample services configuration script — primary server (continued) do you want this server to be the master ? [n] : when one ups powers several vcx servers, one of the vcx servers is designated as the master. Its job is to monitor the remaining battery power of the ups. If this vcx system is being...

  • Page 76

    76 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — primary server (continued) polling frequency (seconds) : if this server is a ups master, it polls the ups at the interval that you specify here. Press the enter or return key to accept the defau...

  • Page 77

    77 sample services configuration script — primary server (continued) is message archival enabled? [n] : press the enter or return key to accept the default answer (n). Message archiving provides a secure (sftp) way to archive a copy of each voicemail message that is created. You cannot restore messa...

  • Page 78

    78 c hapter 2: i nstalling an ip t elephony and m essaging s erver press the enter or return key to accept the default answer (y). Subscriber bulk import provides a way to import a large number of ip messaging subscriber profiles at one time by creating a file that contains the subscriber informatio...

  • Page 79

    79 sample services configuration script — primary server (continued) vcx authentication & directory services can provide support for system speed dials. This feature must be enabled only for a single site id, and if replication is in use, the setting must be the same on the primary and secondary ser...

  • Page 80

    80 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — primary server (continued) in some cases it may be desirable for snmp traps to be sent to multiple destinations. Additional trap destinations can be entered here. Enter a blank input to indicate...

  • Page 81

    81 sample services configuration script — primary server (continued) common agent supports the snmp v3 protocol. Answering 'y' here will allow an snmp management station to use the secure snmp v3 protocol to manage this vcx system. (you will be able to configure passwords for pre-configured user nam...

  • Page 82

    82 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample network configuration script — secondary vcx server --------------------------------------------------------------------------- ------------- welcome to the vcx network configuration wizard ------------- ----------------------...

  • Page 83

    83 sample network configuration script — secondary server (continued) ------------------------- configuring dns servers ------------------------- enter dns servers one at a time. When done, enter 0.0.0.0 to stop. Primary dns server : secondary dns server : tertiary dns server : enter up to three dns...

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    84 c hapter 2: i nstalling an ip t elephony and m essaging s erver 9. Indian ocean 10. Pacific ocean enter continent [2] : press the enter or return key to accept the default answer (2), or enter the number for your geographic location..

  • Page 85

    85 sample network configuration script — secondary server (continued) please select a country from the following list: 1. Antigua & barbuda 18. Ecuador 35. Panama 2. Anguilla 19. Grenada 36. Peru 3. Netherlands antilles 20. French guiana 37. St pierre & miquelon 4. Argentina 21. Greenland 38. Puerto...

  • Page 86

    86 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample network configuration script — secondary server (continued) 20. Mountain time - navajo 21. Mountain time - south idaho & east oregon 22. Pacific time enter zone [13] : press the enter or return key to accept the default answer...

  • Page 87

    87 sample services configuration script — secondary server ----------------------- select system configuration ----------------------- individual systems may provide various services in a vcx installation. You must select the appropriate set of services which this system is to provide. Be certain th...

  • Page 88

    88 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — secondary server (continued) ---------------------------------------------------------------------------- ------------- welcome to the vcx service configuration wizard -------------- -----------...

  • Page 89

    89 sample services configuration script — secondary server (continued) the customer name identifies the company using this vcx system. Enter the customer name : enter the name of your company. Some vcx applications can use european date ordering. Answer 'y' here to enable this. Use european date ord...

  • Page 90

    90 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — secondary server (continued) in order to support "ad-hoc" conferences with more than 3 participants, the adhoc conference service is used. This service should be enabled on this server, unless a...

  • Page 91

    91 the primary media gateway acts as the interface between the vcx ip telephony system and the external telephone network. Ip address of the primary media gateway : enter the ip address of the analog or digital media gateway that this vcx server will use as the primary way of connecting to the publi...

  • Page 92

    92 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — secondary server (continued) ip address of the secondary media gateway : enter the ip address of the analog or digital media gateway that this vcx server will use as the secondary way of connect...

  • Page 93

    93 press the enter or return key to accept the default answer (n). If you want to change any of the information, enter y. --------------- configuring additional parameters for system --------------- caution: next, the system prompts you to enter the passwords for the root, oracle, tomcat, vcx, and a...

  • Page 94

    94 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — secondary server (continued) root account password.A blank entry means 'no change'. Password : password (confirm) : oracle account password. A blank entry means 'no change'. Password : password ...

  • Page 95

    95 sample services configuration script — secondary server (continued) ---------- configuring additional parameters for ups monitoring ----------- an uninterruptible power supply (ups) can be used with vcx systems to avoid disruption due to a power outage. Vcx provides a ups monitoring service which...

  • Page 96

    96 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — secondary server (continued) do you want this server to be the master ? [n] : when one ups powers several vcx servers, one of the vcx servers is designated as the master. Its job is to monitor t...

  • Page 97

    97 sample services configuration script — secondary server (continued) polling frequency (seconds) : press the enter or return key to accept the default answer (30 seconds) or enter the frequency desired, in seconds. A 'low battery' condition is reached when the battery charge reaches a defined thre...

  • Page 98

    98 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — secondary server (continued) is message archival enabled? [n] : press the enter or return key to accept the default answer (n). Message archiving provides a secure (sftp) way to archive a copy o...

  • Page 99

    99 sample services configuration script — secondary server (continued) ip messaging includes support for text to speech (tts) via one or more external servers. To use this feature you must answer 'y' here. Is text to speech (tts) enabled? [n] : press the enter or return key to accept the default ans...

  • Page 100

    100 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — secondary server (continued) login password : ****** login password (confirm) : ****** this cworks password is used for authentication when replicating this server's database on a remote authen...

  • Page 101

    101 sample services configuration script — secondary server (continued) in some cases it may be desirable for snmp traps to be sent to multiple destinations. Additional trap destinations can be entered here. Enter a blank input to indicate that all destinations have been entered. Ip address of the f...

  • Page 102

    102 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — secondary server (continued) enable management station authentication? [n] : press the enter or return key to accept the default answer (n). To enable management station authentication, enter y...

  • Page 103

    103 default subnet mask of 255.255.255.255, press the enter or return key at the netmask prompt..

  • Page 104

    104 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — secondary server (continued) ip address of the fourth authorized management station for this system. A blank value is allowed. Authorized address : netmask for the fourth authorized management ...

  • Page 105

    105 sample services configuration script — secondary server (continued) ---------------------------------------------------------------------------- please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of s...

  • Page 106

    106 c hapter 2: i nstalling an ip t elephony and m essaging s erver configuring a branch office ip telephony and messaging server caution: if you add a new branch office server to an existing vcx system, you must ensure that the new server is running the same vcx software version as the other server...

  • Page 107

    107 when you install the branch office server, use this site name. Site names can be up to 22 characters long and can contain only the characters a-z, a-z, and 0-9. No punctuation characters, spaces, or tabs may be used. 5 when the script prompts you with this question, enter y. Do you want to conti...

  • Page 108

    108 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample network configuration script — branch office server (continued) --------------------- configuring ip interface 'eth0' --------------------- ip address : network subnet mask : default gateway address : enter an ip address, net...

  • Page 109

    109 sample network configuration script — branch office server (continued) -------------------------- configuring time zone -------------------------- the system can be set to use coordinated universal time (utc, sometimes called greenwich mean time or gmt) or to a local timezone. Most systems use a...

  • Page 110

    110 c hapter 2: i nstalling an ip t elephony and m essaging s erver 2. Alaska time - alaska panhandle 3. Alaska time - alaska panhandle neck 4. Alaska time - west alaska 5. Aleutian islands.

  • Page 111

    111 sample network configuration script — branch office server (continued) 6. Central time 7. Central time - michigan - wisconsin border 8. Central time - north dakota - oliver county 9. Eastern standard time - indiana - crawford county 10. Eastern standard time - indiana - starke county 11. Eastern...

  • Page 112

    112 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample network configuration script — branch office server (continued) is all of the above information correct? [yes] : review the information for accuracy and if it is correct, press the enter or return key. If you want to change a...

  • Page 113

    113 sample services configuration script — branch office server (continued) are you absolutely certain that you wish to configure this system as an 'ip telephony and ip messaging services' server? If you answer 'no' here you can choose an alternative configuration. Confirm selection? [no] : yes ente...

  • Page 114

    114 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — branch office server (continued) enter a unique identifier for this site : enter an identifier for the branch office in which this server will reside. The customer name identifies the company u...

  • Page 115

    115 sample services configuration script — branch office server (continued) the secondary authentication & directory service acts as a backup to the primary authentication & directory service and provides authentication, authorization, and certain user-specific functions.If there is no secondary aut...

  • Page 116

    116 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — branch office server (continued) ----------------------- summary of global parameters ----------------------- site identifier : customer name : european date order : enable adhoc conference ser...

  • Page 117

    117 sample services configuration script — branch office server (continued) vcx account password. A blank entry means 'no change'. Password : password (confirm) : app account password. A blank entry means 'no change'. Password : password (confirm) : do you wish to change any of the system parameters...

  • Page 118

    118 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — branch office server (continued) a single ups can power one or more vcx systems. A ups 'master' communicates directly with a ups, while a 'slave' communicates with the master to get ups status....

  • Page 119

    119 sample services configuration script — branch office server (continued) a 'low battery' condition is reached when the battery charge reaches a defined threshold percentage. Low battery threshold (%) : press the enter or return key to accept the default answer (25%) or enter a different threshold...

  • Page 120

    120 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — branch office server (continued) ip messaging includes an optional ability to back up messages to an external server. Enable data backup server for ipms? [n] : press the enter or return key to ...

  • Page 121

    121 sample services configuration script — branch office server (continued) ip messaging includes support for text to speech (tts) via one or more external servers. To use this feature you must answer 'y' here. Is text to speech (tts) enabled? [n] : press the enter or return key to accept the defaul...

  • Page 122

    122 c hapter 2: i nstalling an ip t elephony and m essaging s erver sample services configuration script — branch office server (continued) the trap destination specifies the ip address to be used as a destination when this system sends snmp traps. Trap destination : enter the ip address of the pc o...

  • Page 123

    123 sample services configuration script — branch office server (continued) common agent supports a management station authentication feature. Answering 'y' here will allow only a set of pre-identified snmp management stations to manage the system. (you will be able to enter ip addresses of authoriz...

  • Page 124

    124 c hapter 2: i nstalling an ip t elephony and m essaging s erver post-installation steps ip messaging servers use the list of trusted endpoints on the call processing (call) servers to determine whether to accept connections from branch offices servers. After you install a branch office ip teleph...

  • Page 125: Nstalling

    3 i nstalling an ip t elephony s erver definition this chapter describes how to install a vcx ip telephony server which runs these services. ■ call processor ■ sip downloader ■ authentication and directory services ■ accounting services ■ provisioning services ■ common agent ■ call records services ...

  • Page 126

    126 c hapter 3: i nstalling an ip t elephony s erver configuring a primary ip telephony server (single site) to begin the configuration process, enter this command: vcx-setup the configuration script starts. The first portion deals with network configuration. Sample network configuration script — pr...

  • Page 127

    127 sample network configuration script — primary ip telephony server (continued) --------------------- configuring ip interface 'eth1' --------------------- interface state : enabled change the default value (disabled) to enabled. Ip address : network subnet mask : default gateway address : enter t...

  • Page 128

    128 c hapter 3: i nstalling an ip t elephony s erver please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic ocean 5. Asia.

  • Page 129

    129 sample network configuration script — primary ip telephony server (continued) 6. Atlantic ocean 7. Australia 8. Europe 9. Indian ocean 10. Pacific ocean enter continent [2] : press the enter or return key to accept the default answer (2), or enter the number for your geographic location. Please ...

  • Page 130

    130 c hapter 3: i nstalling an ip t elephony s erver sample network configuration script — primary ip telephony server (continued) 13. Eastern time 14. Eastern time - kentucky - louisville area 15. Eastern time - kentucky - wayne county 16. Eastern time - michigan - most locations 17. Hawaii 18. Mou...

  • Page 131

    131 sample services configuration script — primary ip telephony server ----------------------- select system configuration ----------------------- individual systems may provide various services in a vcx installation. You must select the appropriate set of services which this system is to provide. B...

  • Page 132

    132 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — primary ip telephony server (continued) ---------------------------------------------------------------------------- ------------- welcome to the vcx service configuration wizard -------------- --------------...

  • Page 133

    133 sample services configuration script — primary ip telephony server (continued) enter a description for this site : enter a site description of your choice. In a regional office, ip messaging can be used in two ways. In a global messaging configuration, the regional ip messaging systems are used ...

  • Page 134

    134 c hapter 3: i nstalling an ip t elephony s erver ip address of secondary provisioning & web services : provisioning & web services tasks are associated with the eth0 network interface. Enter the ip address of eth0 on the secondary ip telephony server. The secondary authentication & directory ser...

  • Page 135

    135 sample services configuration script — primary ip telephony server (continued) ip address of the primary ip messaging service : ip messaging tasks are associated with the eth0 network interface. Enter the ip address of eth0 on the primary ip messaging server. The secondary ip messaging service i...

  • Page 136

    136 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — primary ip telephony server (continued) enter a password for the 'cworks' user. This password will be set for the local account on this system, and provided to those applications which require it. You must en...

  • Page 137

    137 oracle account password. A blank entry means 'no change'. Password : password (confirm) : tomcat account password. A blank entry means 'no change'. Password : password (confirm) :.

  • Page 138

    138 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — primary ip telephony server (continued) vcx account password. A blank entry means 'no change'. Password : password (confirm) : do you wish to change any of the system parameters? [n] : press the enter or retu...

  • Page 139

    139 sample services configuration script — primary ip telephony server (continued) will multiple ups's power this server? [n] : press the enter or return key to accept the default answer (n) if you will use only one ups to power this server. If you will use more than one server, enter y. A single up...

  • Page 140

    140 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — primary ip telephony server (continued) enter the ip address assigned to the second ups's management card or ethernet interface. Note: the ups must already be configured with this address. Second ups ip addre...

  • Page 141

    141 sample services configuration script — primary ip telephony server (continued) ---------- configuring additional parameters for call processor ----------- trusted endpoints are allowed to send sip notify messages to the call processor. Certain trusted endpoints are configured automatically. Addi...

  • Page 142

    142 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — primary ip telephony server (continued) vcx authentication & directory services can provide support for system speed dials. This feature must be enabled only for a single site id, and if replication is in use...

  • Page 143

    143 ip address of the first additional trap destination for this system. Trap destination : if desired, enter the ip address of an additional pc or other system on which you are running your network management software (for example, ems)..

  • Page 144

    144 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — primary ip telephony server (continued) the write community string specifies the community string to be used by a management station when sending write requests to this system. Write community string : privat...

  • Page 145

    145 ----------------------------------------------------------------------------.

  • Page 146

    146 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — primary ip telephony server (continued) please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of sample services co...

  • Page 147

    147 configuring a secondary ip telephony server (single site) to begin the configuration process, enter this command: vcx-setup- the configuration script starts. The first portion deals with network configuration. Sample network configuration script — secondary ip telephony server ------------------...

  • Page 148

    148 c hapter 3: i nstalling an ip t elephony s erver sample network configuration script — secondary ip telephony server (continued) --------------------- configuring ip interface 'eth1' --------------------- interface state : enabled change the default value (disabled) to enabled. Ip address : netw...

  • Page 149

    149 please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic ocean 5. Asia.

  • Page 150

    150 c hapter 3: i nstalling an ip t elephony s erver sample network configuration script — secondary ip telephony server (continued) 6. Atlantic ocean 7. Australia 8. Europe 9. Indian ocean 10. Pacific ocean enter continent [2] : press the enter or return key to accept the default answer (2), or ent...

  • Page 151

    151 sample network configuration script — secondary ip telephony server (continued) 13. Eastern time 14. Eastern time - kentucky - louisville area 15. Eastern time - kentucky - wayne county 16. Eastern time - michigan - most locations 17. Hawaii 18. Mountain standard time - arizona 19. Mountain time...

  • Page 152

    152 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — secondary ip telephony server (continued) --------------------------------------------------------------------------- please wait while the wizard completes. ----------------------- select system configuratio...

  • Page 153

    153 sample services configuration script — secondary ip telephony server (continued) ---------------------------------------------------------------------------- ------------- welcome to the vcx service configuration wizard -------------- -------------------------------------------------------------...

  • Page 154

    154 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — secondary ip telephony server (continued) in a regional office, ip messaging can be used in two ways. In a global messaging configuration, the regional ip messaging systems are used by the entire organization...

  • Page 155

    155 for performing authentication, authorization, and certain user-specific functions ip address of the primary auth & dir service : authentication and directory service tasks are associated with the eth0 network interface. Enter the ip address of eth0 on the primary ip telephony server. The primary...

  • Page 156

    156 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — secondary ip telephony server (continued) ip address of the primary ip messaging service : ip messaging tasks are associated with the eth0 network interface. Enter the ip address of eth0 on the primary ip mes...

  • Page 157

    157 sample services configuration script — secondary ip telephony server (continued) enable the call records service (y/n)? [n] : in order to generate call history reports or billing records, the vcx system must collect and save call records. These records are then used by a program such as call dat...

  • Page 158

    158 c hapter 3: i nstalling an ip t elephony s erver ----------- configuring additional parameters for system ----------- root account password. A blank entry means 'no change'. Password : password (confirm) : oracle account password. A blank entry means 'no change'. Password : password (confirm) :.

  • Page 159

    159 sample services configuration script — secondary ip telephony server (continued) tomcat account password. A blank entry means 'no change'. Password : password (confirm) : vcx account password. A blank entry means 'no change'. Password : password (confirm) : do you wish to change any of the syste...

  • Page 160

    160 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — secondary ip telephony server (continued) it is possible to use multiple ups units to power a single server if the server has redundant power supplies with separate power connections. Will multiple ups's powe...

  • Page 161

    161 sample services configuration script — secondary ip telephony server (continued) second ups ip address : if you are using a second ups, enter the ip address of the second ups's management card or ethernet interface. If you are not using a second ups, press the enter or return key to leave this f...

  • Page 162

    162 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — secondary ip telephony server (continued) trustedaddress : enter the ip address of any server or device that you want to be included in the list of trusted endpoints. To stop entering trusted endpoints, press...

  • Page 163

    163 have entered during the most recent part of the script and allows you to accept the value or change it..

  • Page 164

    164 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — secondary ip telephony server (continued) ------------ configuring additional parameters for common agent ------------ the trap destination specifies the ip address to be used as a destination when this syste...

  • Page 165

    165 sample services configuration script — secondary ip telephony server (continued) enable management station authentication? [n] : press the enter or return key to accept the default answer (n). To enable management station authentication, enter y. The script will then accept the ip addresses of u...

  • Page 166

    166 c hapter 3: i nstalling an ip t elephony s erver configuring an ip telephony server at a branch office before you install a branch office ip telephony server, you must modify the regional office firewall software to permit traffice from the branch office server. Log in to the authentication and ...

  • Page 167

    167 caution: before you begin the installation process on the branch office server, first verify that the regional office authentication and directory server is running properly and accessible via the network. To begin the installation of the branch office server, log in as root and enter this comma...

  • Page 168

    168 c hapter 3: i nstalling an ip t elephony s erver sample network configuration script — branch office ip telephony server (continued) branch office servers have only one network interface (eth0) enabled. Enter no information for ip address, subnet mask, or default gateway address. ---------------...

  • Page 169

    169 5. Asia 6. Atlantic ocean 7. Australia 8. Europe 9. Indian ocean.

  • Page 170

    170 c hapter 3: i nstalling an ip t elephony s erver sample network configuration script — branch office ip telephony server (continued) 10. Pacific ocean enter continent [2] : press the enter or return key to accept the default answer (2), or enter the number for your geographic location. Please se...

  • Page 171

    171 sample network configuration script — branch office ip telephony server (continued) 16. Eastern time - michigan - most locations 17. Hawaii 18. Mountain standard time - arizona 19. Mountain time 20. Mountain time - navajo 21. Mountain time - south idaho & east oregon 22. Pacific time enter zone ...

  • Page 172

    172 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — branch office ip telephony server ----------------------- select system configuration ----------------------- individual systems may provide various services in a vcx installation.You must select the appropri...

  • Page 173

    173 sample services configuration script — branch office ip telephony server (continued) ---------------------------------------------------------------------------- ------------- welcome to the vcx service configuration wizard -------------- ---------------------------------------------------------...

  • Page 174

    174 c hapter 3: i nstalling an ip t elephony s erver unreachable. If there is no secondary call processor in your installation,leave this entry blank. Ip address of the secondary call processor : call processor tasks are associated with the eth1 network interface. Enter the ip address of eth1 on the...

  • Page 175

    175 sample services configuration script — branch office ip telephony server (continued) the secondary authentication & directory service acts as a backup to the primary authentication & directory service and provides authentication, authorization, and certain user-specific functions. If there is no...

  • Page 176

    176 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — branch office ip telephony server (continued) enter a password for the 'cworks' user. This password will be set for the local account on this system, and provided to those applications which require it. You m...

  • Page 177

    177 sample services configuration script — branch office ip telephony server (continued) oracle account password. A blank entry means 'no change'. Password : password (confirm) : tomcat account password. A blank entry means 'no change'. Password : password (confirm) : vcx account password. A blank e...

  • Page 178

    178 c hapter 3: i nstalling an ip t elephony s erver sample services configuration script — branch office ip telephony server (continued) do you wish to change any of the call processor parameters? [n] : --------- configuring additional parameters for auth & dir service --------- the ldap synchroniz...

  • Page 179

    179 sample services configuration script — branch office ip telephony server (continued) in some cases it may be desirable for snmp traps to be sent to multiple destinations. Additional trap destinations can be entered here. Enter a blank input to indicate that all destinations have been entered. Ip...

  • Page 180

    180 c hapter 3: i nstalling an ip t elephony s erver do you wish to change any of the common agent parameters? [n] : press the enter or return key to accept the default answer (n). If you answer y to this question, the script presents each of the items that you have entered during the most recent pa...

  • Page 181

    181 sample services configuration script — branch office ip telephony server (continued) ---------------------------------------------------------------------------- please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, an...

  • Page 182

    182 c hapter 3: i nstalling an ip t elephony s erver.

  • Page 183: Nstalling

    4 i nstalling an ip m essaging s erver definition this chapter describes how to install a vcx ip messaging server which runs these services ■ ip messaging ■ common agent where used an ip messaging server is used wherever ip messaging is required on a separate server. Ip messaging can be configured i...

  • Page 184

    184 c hapter 4: i nstalling an ip m essaging s erver sample configuration scripts ip messaging servers are installed on ibm x3650 machines. The sample configuration scripts in this chapter describe how to configure a primary or secondary ip messaging server. Caution: before you configure any server,...

  • Page 185

    185 sample network configuration script — primary ip messaging server (continued) -------------------------- configuring hostname --------------------------- enter system hostname : enter the unqualified name that you want to use for this primary server. Unqualified host names must conform to the ru...

  • Page 186

    186 c hapter 4: i nstalling an ip m essaging s erver sample network configuration script — primary ip messaging server (continued) -------------------- configuring network time protocol -------------------- enter ntp servers one at a time. When done, enter 0.0.0.0 to stop. Primary ntp server : secon...

  • Page 187

    187 11. Canada 28. St kitts & nevis 45. Uruguay 12. Chile 29. Cayman islands 46. St vincent 13. Colombia 30. St lucia 47. Venezuela 14. Costa rica 31. Martinique 48. Virgin islands (uk) 15. Cuba 32. Montserrat 49. Virgin islands (us).

  • Page 188

    188 c hapter 4: i nstalling an ip m essaging s erver sample network configuration script — primary ip messaging server (continued) 16. Dominica 33. Mexico 17. Dominican republic 34. Nicaragua enter country [44] : press the enter or return key to accept the default answer (44), or enter the number fo...

  • Page 189

    189 sample network configuration script — primary ip messaging server (continued) -------------------------- configuration summary -------------------------- hostname: ip interfaces: device ip address network mask default gateway eth0 eth1 dns servers: search domains: ntp servers: time zone: -------...

  • Page 190

    190 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — primary ip messaging server (continued) enter your choice (1-7) : 7 enter 7 to specify ip messaging services. The script warns you that the choice cannot be reversed and gives you the opportunity to change yo...

  • Page 191

    191 sample services configuration script — primary ip messaging server (continued) ------------------------- configuring vcx services ------------------------- this system runs ip messaging services. Please enter the role of this system: 1 - this is a regional office, primary ip messaging server or ...

  • Page 192

    192 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — primary ip messaging server (continued) in a regional office, ip messaging can be used in two ways. In a global messaging configuration, the regional ip messaging systems are used by the entire organization i...

  • Page 193

    193 sample services configuration script — primary ip messaging server (continued) the secondary ip messaging service is a backup for voice mail and other messaging services. In some configurations a dedicated ip messaging server runs this service. If there is no secondary ip messaging service in yo...

  • Page 194

    194 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — primary ip messaging server (continued) do you wish to change any of the system parameters? [n] : press the enter or return key to accept the default answer (n). If you want to change any of the values, enter...

  • Page 195

    195 participates in global voicemail..

  • Page 196

    196 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — primary ip messaging server (continued) is global voicemail enabled? [n] : press the enter or return key to accept the default answer (y) if you want to use global voicemail. Ip messaging includes an optional...

  • Page 197

    197 operating system. If you have entered ip addresses for all of your text-to-speech servers, press the enter or return key for all remaining ip address prompts. If you enable text-to-speech, you must use the g711u codec (the default), not the g729a codec. Ip messaging can be deployed in a client-s...

  • Page 198

    198 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — primary ip messaging server (continued) ip address of ipmsg client 1 client ip address : enter the ip address of the first ip messaging client. Hostname of ipmsg client 1 client hostname : enter the hostname ...

  • Page 199

    199 sample services configuration script — primary ip messaging server (continued) write community string : private caution: press the enter or return key to accept the default answer (private). 3com strongly recommends that users change this string for security reasons. The read community string sp...

  • Page 200

    200 c hapter 4: i nstalling an ip m essaging s erver ---------------------------------------------------------------------------- please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of sample services conf...

  • Page 201

    201 configuring a secondary ip messaging server to begin the configuration process, enter this command: vcx-setup the network configuration portion of the script starts. Sample network configuration script — secondary ip messaging server --------------------------------------------------------------...

  • Page 202

    202 c hapter 4: i nstalling an ip m essaging s erver sample network configuration script — secondary ip messaging server (continued) --------------------- configuring ip interface 'eth1' --------------------- interface state : enabled change the default value (disabled) to enabled. Ip address : netw...

  • Page 203

    203 please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic ocean 5. Asia.

  • Page 204

    204 c hapter 4: i nstalling an ip m essaging s erver sample network configuration script — secondary ip messaging server (continued) 6. Atlantic ocean 7. Australia 8. Europe 9. Indian ocean 10. Pacific ocean enter continent [2] : press the enter or return key to accept the default answer (2), or ent...

  • Page 205

    205 sample network configuration script — secondary ip messaging server (continued) 10. Eastern standard time - indiana - starke county 11. Eastern standard time - indiana - switzerland county 12. Eastern standard time - indiana - most locations 13. Eastern time 14. Eastern time - kentucky - louisvi...

  • Page 206

    206 c hapter 4: i nstalling an ip m essaging s erver sample network configuration script — secondary ip messaging server (continued) is all of the above information correct? [yes] : press the enter or return key to accept the default answer (yes). If you want to change any of the information, enter ...

  • Page 207

    207 sample services configuration script — secondary ip messaging server (continued) are you absolutely certain that you wish to configure this system as an 'ip messaging services' server? If you answer 'no' here you can choose an alternative configuration. Confirm selection? [no] : yes enter yes to...

  • Page 208

    208 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — secondary ip messaging server (continued) enter a unique identifier for this site : enter a site id of your choice. The customer name identifies the company using this vcx system. Enter the customer name : en...

  • Page 209

    209 sample services configuration script — secondary ip messaging server (continued) the secondary call processor acts as a backup if the primary is down or unreachable. If there is no secondary call processor in your installation, leave this entry blank. Ip address of the secondary call processor :...

  • Page 210

    210 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — secondary ip messaging server (continued) --------------- configuring additional parameters for system --------------- root account password.A blank entry means 'no change'. Password : password (confirm) : vc...

  • Page 211

    211 sample services configuration script — secondary ip messaging server (continued) do you wish to change any of the ups monitoring parameters? [n] : -------- configuring additional parameters for ip messaging service -------- how many voice ports does this ip messaging system have? Number of voip ...

  • Page 212

    212 c hapter 4: i nstalling an ip m essaging s erver is text to speech (tts) enabled? [n] : press the enter or return key to accept the default answer (n). If you answer y to this question, the script prompts you for the ip address of up to four text-to-speech servers. Each server is a pc running th...

  • Page 213

    213 sample services configuration script — secondary ip messaging server (continued) do you wish to change any of the ip messaging service parameters? [n] : press the enter or return key to accept the default answer (n). If you answer y to this question, the script presents each of the items that yo...

  • Page 214

    214 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — secondary ip messaging server (continued) common agent supports a management station authentication feature. Answering 'y' here will allow only a set of pre-identified snmp management stations to manage the s...

  • Page 215

    215 configuring a branch office ip messaging server to begin the configuration process, enter this command: vcx-setup the network configuration portion of the script starts. Sample network configuration script — branch office ip messaging server ------------------------------------------------------...

  • Page 216

    216 c hapter 4: i nstalling an ip m essaging s erver sample network configuration script — branch office ip messaging server (continued) --------------------- configuring ip interface 'eth1' --------------------- interface state : disabled a branch office vcx server uses only the eth0 network interf...

  • Page 217

    217 1. Africa 2. Americas 3. Antarctica 4. Arctic ocean 5. Asia 6. Atlantic ocean.

  • Page 218

    218 c hapter 4: i nstalling an ip m essaging s erver sample network configuration script — branch office ip messaging server (continued) 7. Australia 8. Europe 9. Indian ocean 10. Pacific ocean enter continent [2] : press the enter or return key to accept the default answer (2), or enter the number ...

  • Page 219

    219 sample network configuration script — branch office ip messaging server (continued) 10. Eastern standard time - indiana - starke county 11. Eastern standard time - indiana - switzerland county 12. Eastern standard time - indiana - most locations 13. Eastern time 14. Eastern time - kentucky - lou...

  • Page 220

    220 c hapter 4: i nstalling an ip m essaging s erver sample network configuration script — branch office ip messaging server (continued) is all of the above information correct? [yes] : review the information for accuracy and if it is correct, press the enter or return key. If you want to change any...

  • Page 221

    221 sample services configuration script — branch office ip messaging server (continued) are you absolutely certain that you wish to configure this system as an 'ip messaging services' server? If you answer 'no' here you can choose an alternative configuration. Confirm selection? [no] : yes enter ye...

  • Page 222

    222 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — branch office ip messaging server (continued) the site id is a unique value which identifies a particular site in a multi-site vcx installation. It is a string of up to 11 characters, consisting of letters an...

  • Page 223

    223 sample services configuration script — branch office ip messaging server (continued) the primary authentication & directory service is principally responsible for performing authentication, authorization, and certain user-specific functions ip address of the primary auth & dir service : authenti...

  • Page 224

    224 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — branch office ip messaging server (continued) do you wish to change any of the system parameters? [n] : ----------- configuring additional parameters for ups monitoring ----------- an uninterruptible power su...

  • Page 225

    225 sample services configuration script — branch office ip messaging server (continued) is message archival enabled? [n] : press the enter or return key to accept the default answer (n). Message archiving provides a secure (sftp) way to archive a copy of each voicemail message that is created. You ...

  • Page 226

    226 c hapter 4: i nstalling an ip m essaging s erver press the enter or return key to accept the default answer (n). If you answer y to this question, the script presents each of the items that you have entered during the most recent part of the script and allows you to accept the value or change it...

  • Page 227

    227 enable management station authentication? [n] : press the enter or return key to accept the default answer (n). To enable management station authentication, enter y. If you answer y, the script prompts you for the ip addresses of up to four authorized network management stations. Common agent su...

  • Page 228

    228 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — branch office ip messaging server (continued) ---------------------------------------------------------------------------- please wait while the wizard completes. The script now saves all of the configuration...

  • Page 229

    229 post-installation steps after you install a branch office ip messaging system, you must define the branch office server as a trusted end point on the vcx authentication and directory server in the associated regional office. For instructions on how to add trusted endpoints, see the vcx administr...

  • Page 230

    230 c hapter 4: i nstalling an ip m essaging s erver sample network configuration script — ip messaging client (continued) --------------------- configuring ip interface 'eth0' --------------------- ip address : network subnet mask : default gateway address : enter the ip address for this server’s e...

  • Page 231

    231 sample network configuration script — ip messaging client (continued) -------------------------- configuring time zone -------------------------- the system can be set to use coordinated universal time (utc, sometimes called greenwich mean time or gmt) or to a local timezone. Most systems use a ...

  • Page 232

    232 c hapter 4: i nstalling an ip m essaging s erver sample network configuration script — ip messaging client (continued) please select a time zone from the following list: 1. Alaska time 2. Alaska time - alaska panhandle 3. Alaska time - alaska panhandle neck 4. Alaska time - west alaska 5. Aleuti...

  • Page 233

    233 sample network configuration script — ip messaging client (continued) -------------------------- configuration summary -------------------------- hostname: ip interfaces: device ip address network mask default gateway eth0 eth1 dns servers: search domains: ntp servers: time zone: ---------------...

  • Page 234

    234 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — ip messaging client (continued) which services will this system provide? 1. Adhoc conferencing services for ip telephony 2. Ip telephony and ip messaging services 3. Call records service 4. Call processing se...

  • Page 235

    235 sample services configuration script — ip messaging client (continued) ------------------------- configuring vcx services ------------------------- this system runs ip messaging services. Please enter the role of this system: 1 - this is a regional office, primary ip messaging server or a standa...

  • Page 236

    236 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — ip messaging client (continued) the primary ip messaging service provides voice mail and other messaging services. In some configurations a dedicated ip messaging server runs this service. Ip address of the p...

  • Page 237

    237 sample services configuration script — ip messaging client (continued) -------- configuring additional parameters for ups monitoring ----------- an uninterruptible power supply (ups) can be used with vcx systems to avoid disruption due to a power outage. Vcx provides a ups monitoring service whi...

  • Page 238

    238 c hapter 4: i nstalling an ip m essaging s erver enter the ip address of the pc or other system on which you are running your network management software (for example, ems). In some cases it may be desirable for snmp traps to be sent to multiple destinations. Additional trap destinations can be ...

  • Page 239

    239 sample services configuration script — ip messaging client (continued) the read community string specifies the community string to be used by a management station when sending read requests to this system. Read community string : public caution: press the enter or return key to accept the defaul...

  • Page 240

    240 c hapter 4: i nstalling an ip m essaging s erver sample services configuration script — ip messaging client (continued) ---------------------------------------------------------------------------- please wait while the wizard completes. The script now saves all of the configuration parameters, d...

  • Page 241: Nstalling

    5 i nstalling a c all r ecords s erver definition this chapter describes how to install a vcx call records server which runs the call records service. Where used a call records server is typically used in regional office configurations. Regardless of the number of regional offices, a call records se...

  • Page 242

    242 c hapter 5: i nstalling a c all r ecords s erver sample network configuration script — call records server (continued) configure networking now? [yes] : press the enter or return key to accept the suggested answer (yes). -------------------------- configuring hostname ---------------------------...

  • Page 243

    243 sample network configuration script — call records server (continued) ----------------------- configuring dns search path ----------------------- press enter to leave the current path unchanged, or specify a new search path, with spaces separating each entry. Dns search path : ------------------...

  • Page 244

    244 c hapter 5: i nstalling a c all r ecords s erver 4. Argentina 21. Greenland 38. Puerto rico 5. Aruba 22. Guadeloupe 39. Paraguay 6. Barbados 23. Guatemala 40. Suriname 7. Bolivia 24. Guyana 41. El salvador 8. Brazil 25. Honduras 42. Turks & caicos is 9. Bahamas 26. Haiti 43. Trinidad & tobago 10...

  • Page 245

    245 sample network configuration script — call records server (continued) 11. Canada 28. St kitts & nevis 45. Uruguay 12. Chile 29. Cayman islands 46. St vincent 13. Colombia 30. St lucia 47. Venezuela 14. Costa rica 31. Martinique 48. Virgin islands (uk) 15. Cuba 32. Montserrat 49. Virgin islands (...

  • Page 246

    246 c hapter 5: i nstalling a c all r ecords s erver sample network configuration script — call records server (continued) -------------------------- configuration summary -------------------------- hostname: ip interfaces: device ip address network mask default gateway eth0 eth1 dns servers: search...

  • Page 247

    247 sample services configuration script — call records server (continued) enter 3 to configure this server for call records services. The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice. You have chosen to configure this system to provide: cal...

  • Page 248

    248 c hapter 5: i nstalling a c all r ecords s erver sample services configuration script — call records server (continued) enter a password for the 'cworks' user. This password will be set for the local account on this system, and provided to those applications which require it. You must enter a pa...

  • Page 249

    249 sample services configuration script — call records server (continued) do you wish to change any of the system parameters? [n] : ---------- configuring additional parameters for ups monitoring ----------- an uninterruptible power supply (ups) can be used with vcx systems to avoid disruption due ...

  • Page 250

    250 c hapter 5: i nstalling a c all r ecords s erver read community string : public caution: press the enter or return key to accept the default answer (public). 3com strongly recommends that users change this string for security reasons. Common agent supports a management station authentication fea...

  • Page 251

    251 sample services configuration script — call records server (continued) enable management station authentication? [n] : press the enter or return key to accept the default answer (n). To enable management station authentication, enter y. The script will then accept the ip addresses of up to four ...

  • Page 252

    252 c hapter 5: i nstalling a c all r ecords s erver.

  • Page 253: Nstalling

    6 i nstalling a c all p rocessing s erver definition this chapter describes how to install a vcx call processing server which runs these services. ■ call processor ■ sip downloader ■ accounting ■ provisioning ■ common agent where used a call processing server is typically used in regional office con...

  • Page 254

    254 c hapter 6: i nstalling a c all p rocessing s erver configuring a primary call processing server to begin the configuration process, enter this command: vcx-setup the configuration script starts. The first portion deals with network configuration. Sample network configuration script — primary ca...

  • Page 255

    255 sample network configuration script — primary call processing server (continued) --------------------- configuring ip interface 'eth1' --------------------- interface state : enabled change the default value (disabled) to enabled. Ip address : network subnet mask : default gateway address : ente...

  • Page 256

    256 c hapter 6: i nstalling a c all p rocessing s erver please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic ocean 5. Asia.

  • Page 257

    257 sample network configuration script — primary call processing server (continued) 6. Atlantic ocean 7. Australia 8. Europe 9. Indian ocean 10. Pacific ocean enter continent [2] : press the enter or return key to accept the default answer (2), or enter the number for your geographic location. Plea...

  • Page 258

    258 c hapter 6: i nstalling a c all p rocessing s erver sample network configuration script — primary call processing server (continued) 13. Eastern time 14. Eastern time - kentucky - louisville area 15. Eastern time - kentucky - wayne county 16. Eastern time - michigan - most locations 17. Hawaii 1...

  • Page 259

    259 sample services configuration script — primary call processing server ----------------------- select system configuration ----------------------- individual systems may provide various services in a vcx installation. You must select the appropriate set of services which this system is to provide...

  • Page 260

    260 c hapter 6: i nstalling a c all p rocessing s erver sample services configuration script — primary call processing server (continued) ---------------------------------------------------------------------------- ------------- welcome to the vcx service configuration wizard -------------- --------...

  • Page 261

    261 caution: conferences of more than 6 participants may degrade overall system performance. The secondary call processor acts as a backup if the primary is down or unreachable. If there is no secondary call processor in your installation, leave this entry blank. Ip address of the secondary call pro...

  • Page 262

    262 c hapter 6: i nstalling a c all p rocessing s erver sample services configuration script — primary call processing server (continued) the provisioning service is used for web based configuration. Web services provide access to ip telephony services via the web server. These run on the server whi...

  • Page 263

    263 ip address of the secondary ip messaging service : ip messaging tasks are associated with the eth0 network interface. Enter the ip address of eth0 on the secondary ip messaging server. The primary media gateway acts as the interface between the vcx ip telephony system and the external telephone ...

  • Page 264

    264 c hapter 6: i nstalling a c all p rocessing s erver sample services configuration script — primary call processing server (continued) the secondary media gateway is an additional interface between the vcx ip telephony system and the external telephone network. If there is no secondary media gate...

  • Page 265

    265 caution: next, the system prompts you to enter the passwords for the root, tomcat, and vcx accounts. 3com strongly recommends that customers change the default passwords for all of these accounts for security reasons. Root account password.A blank entry means 'no change'. Password : password (co...

  • Page 266

    266 c hapter 6: i nstalling a c all p rocessing s erver sample services configuration script — primary call processing server (continued) ------------ configuring additional parameters for call processor ----------- trusted endpoints are allowed to send sip notify messages to the call processor. Cer...

  • Page 267

    267 read community string : public caution: press the enter or return key to accept the default answer (public). 3com strongly recommends that users change this string for security reasons. Common agent supports a management station authentication feature. Answering 'y' here will allow only a set of...

  • Page 268

    268 c hapter 6: i nstalling a c all p rocessing s erver sample services configuration script — primary call processing server (continued) common agent supports the snmp v3 protocol. Answering 'y' here will allow an snmp management station to use the secure snmp v3 protocol to manage this vcx system....

  • Page 269

    269 configuring a secondary call processing server to begin the configuration process, enter this command: vcx-setup the configuration script starts. The first portion deals with network configuration. Sample network configuration script — secondary call processing server ---------------------------...

  • Page 270

    270 c hapter 6: i nstalling a c all p rocessing s erver sample network configuration script — secondary call processing server (continued) --------------------- configuring ip interface 'eth1' --------------------- interface state : enabled change the default value (disabled) to enabled. Ip address ...

  • Page 271

    271 please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic ocean 5. Asia.

  • Page 272

    272 c hapter 6: i nstalling a c all p rocessing s erver sample network configuration script — secondary call processing server (continued) 6. Atlantic ocean 7. Australia 8. Europe 9. Indian ocean 10. Pacific ocean enter continent [2] : press the enter or return key to accept the default answer (2), ...

  • Page 273

    273 sample network configuration script — secondary call processing server (continued) 12. Eastern standard time - indiana - most locations 13. Eastern time 14. Eastern time - kentucky - louisville area 15. Eastern time - kentucky - wayne county 16. Eastern time - michigan - most locations 17. Hawai...

  • Page 274

    274 c hapter 6: i nstalling a c all p rocessing s erver sample services configuration script — secondary call processing server ----------------------- select system configuration ----------------------- individual systems may provide various services in a vcx installation.You must select the approp...

  • Page 275

    275 sample services configuration script — secondary call processing server (continued) ---------------------------------------------------------------------------- ------------- welcome to the vcx service configuration wizard -------------- ----------------------------------------------------------...

  • Page 276

    276 c hapter 6: i nstalling a c all p rocessing s erver caution: conferences of more than 6 participants may degrade overall system performance. The primary call processor has principal responsibility for handling calls. Ip address of the primary call processor : call processor tasks are associated ...

  • Page 277

    277 sample services configuration script — secondary call processing server (continued) the provisioning service is used for web based configuration. Web services provide access to ip telephony services via the web server. These run on the server which provides primary call processing services. If t...

  • Page 278

    278 c hapter 6: i nstalling a c all p rocessing s erver ip messaging tasks are associated with the eth0 network interface. Enter the ip address of eth0 on the secondary ip messaging server. The primary media gateway acts as the interface between the vcx ip telephony system and the external telephone...

  • Page 279

    279 sample services configuration script — secondary call processing server (continued) the secondary media gateway is an additional interface between the vcx ip telephony system and the external telephone network. If there is no secondary media gateway, leave this entry blank. Ip address of the sec...

  • Page 280

    280 c hapter 6: i nstalling a c all p rocessing s erver sample services configuration script — secondary call processing server (continued) ------------ configuring additional parameters for system ------------ caution: next, the system prompts you to enter the passwords for the root, tomcat, and vc...

  • Page 281

    281 can be entered here. Enter a blank input to indicate that all endpoints have been entered. Additional trusted endpoint ip address trustedaddress : enter the ip address of any server or device that you want to be included in the list of trusted endpoints. To stop entering trusted endpoints, press...

  • Page 282

    282 c hapter 6: i nstalling a c all p rocessing s erver sample services configuration script — secondary call processing server (continued) trap destination : enter the ip address of the pc or other system on which you are running your network management software (for example, ems). In some cases it...

  • Page 283

    283 sample services configuration script — secondary call processing server (continued) common agent supports the snmp v3 protocol. Answering 'y' here will allow an snmp management station to use the secure snmp v3 protocol to manage this vcx system. (you will be able to configure passwords for pre-...

  • Page 284

    284 c hapter 6: i nstalling a c all p rocessing s erver.

  • Page 285: Nstalling

    7 i nstalling an a uthentication and d irectory s erver definition this chapter describes how to install a vcx authentication and directory server which runs these services: ■ authentication and directory ■ common agent where used an authentication and directory server is typically used in regional ...

  • Page 286

    286 c hapter 7: i nstalling an a uthentication and d irectory s erver configuring a primary authentication and directory server to begin the configuration process, enter this command: vcx-setup the network configuration portion of the script starts. Sample network configuration script — primary auth...

  • Page 287

    287 sample network configuration script — primary authentication and directory server (continued) ip address : network subnet mask : default gateway address : enter the ip address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site. ------------...

  • Page 288

    288 c hapter 7: i nstalling an a uthentication and d irectory s erver 1. Africa 2. Americas 3. Antarctica 4. Arctic ocean 5. Asia 6. Atlantic ocean 7. Australia.

  • Page 289

    289 sample network configuration script — primary authentication and directory server (continued) 8. Europe 9. Indian ocean 10. Pacific ocean enter continent [2] : press the enter or return key to accept the default answer (2), or enter the number for your geographic location. Please select a countr...

  • Page 290

    290 c hapter 7: i nstalling an a uthentication and d irectory s erver sample network configuration script — primary authentication and directory server (continued) 15. Eastern time - kentucky - wayne county 16. Eastern time - michigan - most locations 17. Hawaii 18. Mountain standard time - arizona ...

  • Page 291

    291 sample services configuration script — primary authentication and directory server ----------------------- select system configuration ----------------------- individual systems may provide various services in a vcx installation. You must select the appropriate set of services which this system ...

  • Page 292

    292 c hapter 7: i nstalling an a uthentication and d irectory s erver sample services configuration script — primary authentication and directory server (continued) ---------------------------------------------------------------------------- ------------- welcome to the vcx service configuration wiz...

  • Page 293

    293 sample services configuration script — primary authentication and directory server (continued) in a regional office, ip messaging can be used in two ways. In a global messaging configuration, the regional ip messaging servers are used by the entire organization including branch offices. In a loc...

  • Page 294

    294 c hapter 7: i nstalling an a uthentication and d irectory s erver server has two ip interfaces, specify the ip address which is associated with 'eth0' here. This address will be allowed access to certain services on this system, for redundancy. If there is no secondary call processing server in ...

  • Page 295

    295 sample services configuration script — primary authentication and directory server (continued) the secondary authentication & directory service acts as a backup to the primary authentication & directory service and provides authentication, authorization, and certain user-specific functions. If t...

  • Page 296

    296 c hapter 7: i nstalling an a uthentication and d irectory s erver ----------------------- summary of global parameters ----------------------- site identifier : site name : global messaging in use : primary call processor : primary provisioning & web services : secondary call processor : seconda...

  • Page 297

    297 sample services configuration script — primary authentication and directory server (continued) --------------- configuring additional parameters for system --------------- caution: next, the system prompts you to enter the passwords for the root, oracle, and vcx accounts. 3com strongly recommend...

  • Page 298

    298 c hapter 7: i nstalling an a uthentication and d irectory s erver sample services configuration script — primary authentication and directory server (continued) --------- configuring additional parameters for auth & dir service --------- vcx authentication & directory services can provide suppor...

  • Page 299

    299 sample services configuration script — primary authentication and directory server (continued) the trap community string provides a community string to be used when sending snmp traps to the trap destination. In some cases it may be desirable for snmp traps to be sent to multiple destinations. A...

  • Page 300

    300 c hapter 7: i nstalling an a uthentication and d irectory s erver stations when using snmp v3.) note that the snmpv3 feature cannot be enabled from ems or other management stations. Enable snmp v3 access [n] : do you wish to change any of the common agent parameters? [n] : press the enter or ret...

  • Page 301

    301 sample services configuration script — primary authentication and directory server (continued) ---------------------------------------------------------------------------- please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status me...

  • Page 302

    302 c hapter 7: i nstalling an a uthentication and d irectory s erver configuring a secondary authentication and directory server to begin the configuration process, enter this command: vcx-setup the network configuration portion of the script starts. Sample network configuration script — secondary ...

  • Page 303

    303 sample network configuration script — secondary authentication and directory server (continued) ip address : network subnet mask : default gateway address : enter the ip address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site. ----------...

  • Page 304

    304 c hapter 7: i nstalling an a uthentication and d irectory s erver 2. Americas 3. Antarctica 4. Arctic ocean 5. Asia 6. Atlantic ocean 7. Australia 8. Europe.

  • Page 305

    305 sample network configuration script — secondary authentication and directory server (continued) 9. Indian ocean 10. Pacific ocean enter continent [2] : press the enter or return key to accept the default answer (2), or enter the number for your geographic location. Please select a country from t...

  • Page 306

    306 c hapter 7: i nstalling an a uthentication and d irectory s erver sample network configuration script — secondary authentication and directory server (continued) 16. Eastern time - michigan - most locations 17. Hawaii 18. Mountain standard time - arizona 19. Mountain time 20. Mountain time - nav...

  • Page 307

    307 sample services configuration script — secondary authentication and directory server ----------------------- select system configuration ----------------------- individual systems may provide various services in a vcx installation. You must select the appropriate set of services which this syste...

  • Page 308

    308 c hapter 7: i nstalling an a uthentication and d irectory s erver sample services configuration script — secondary authentication and directory server ---------------------------------------------------------------------------- ------------- welcome to the vcx service configuration wizard ------...

  • Page 309

    309 sample services configuration script — secondary authentication and directory server (continued) in a regional office, ip messaging can be used in two ways. In a global messaging configuration, the regional ip messaging servers are used by the entire organization including branch offices. In a l...

  • Page 310

    310 c hapter 7: i nstalling an a uthentication and d irectory s erver server has two ip interfaces, specify the ip address which is associated with 'eth0' here. This address will be allowed access to certain services on this system, for redundancy. If there is no secondary call processing server in ...

  • Page 311

    311 sample services configuration script — secondary authentication and directory server (continued) the primary authentication & directory service is principally responsible for performing authentication, authorization, and certain user-specific functions ip address of the primary auth & dir servic...

  • Page 312

    312 c hapter 7: i nstalling an a uthentication and d irectory s erver site identifier : site name : global messaging in use : primary call processor : primary provisioning & web services : secondary call processor : secondary provisioning/web services : primary auth & dir service : primary ip messag...

  • Page 313

    313 sample services configuration script — secondary authentication and directory server (continued) --------------- configuring additional parameters for system --------------- caution: next, the system prompts you to enter the passwords for the root, oracle, and vcx accounts. 3com strongly recomme...

  • Page 314

    314 c hapter 7: i nstalling an a uthentication and d irectory s erver sample services configuration script — secondary authentication and directory server (continued) --------- configuring additional parameters for auth & dir service --------- vcx authentication & directory services can provide supp...

  • Page 315

    315 sample services configuration script — secondary authentication and directory server (continued) the trap community string provides a community string to be used when sending snmp traps to the trap destination. In some cases it may be desirable for snmp traps to be sent to multiple destinations....

  • Page 316

    316 c hapter 7: i nstalling an a uthentication and d irectory s erver stations when using snmp v3.) note that the snmpv3 feature cannot be enabled from ems or other management stations. Enable snmp v3 access [n] : do you wish to change any of the common agent parameters? [n] : press the enter or ret...

  • Page 317

    317 sample services configuration script — secondary authentication and directory server (continued) ---------------------------------------------------------------------------- please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status ...

  • Page 318

    318 c hapter 7: i nstalling an a uthentication and d irectory s erver multi-master replication multi-master replication (mmr) is the process of copying and maintaining database tables in multiple databases that make up a distributed database system. Changes applied at one site are captured and store...

  • Page 319: Nstalling

    8 i nstalling l anguage p rompts you can install more than one set of language prompts on a vcx system. Use the administrator interface to assign an installed set of prompts to any ipmsg mailbox. Language prompts already on your vcx system to install a set of language prompts when the prompts packag...

  • Page 320

    320 c hapter 8: i nstalling l anguage p rompts 2 enter these commands: cd /opt/3com/vcx/ums/app/app.Dir ./add_language 3 answer the questions to install the prompts that you want. 4 stop and restart ipmsg by entering these commands: cd /opt/3com/vcx/ums/vcx-scripts/init.D ./s60ums stop ./s60ums star...

  • Page 321

    Downloading language prompts 321 to assign a set of language prompts to any ipmsg mailbox, use your browser to log in to the vcx administrator interface and follow the instructions in the vcx administration guide. Downloading language prompts to install a set of language prompts if the prompts packa...

  • Page 322

    322 c hapter 8: i nstalling l anguage p rompts to assign a set of language prompts to any ipmsg mailbox, use your browser to log in to the vcx administrator interface, and then follow the instructions in the vcx administration guide. Caution: you must install the same version of any prompt package o...

  • Page 323

    Downloading language prompts 323 5 follow the instructions in language prompts already on your vcx system earlier in this chapter to install the prompts. To assign a set of language prompts to any ipmsg mailbox, use your browser to log in to the vcx administrator interface, and then follow the instr...

  • Page 324

    324 c hapter 8: i nstalling l anguage p rompts.

  • Page 325: Nstalling

    9 i nstalling d evices this chapter describes how to install these devices: ■ telephones ■ 3com 3101 basic telephone ■ 3com 2101 basic telephone ■ 3com 3102 business telephone ■ 3com 2102 business telephone ■ 3com 3103 manager telephone ■ software emulators ■ 3com complement attendant software (cas)...

  • Page 326

    326 c hapter 9: i nstalling d evices overview to install a device such as a 3com telephone or attendant console on a vcx system, you configure the device with these items: ■ the ip address of the primary vcx call processing server ■ the ip address of the alternate vcx call processing server ■ (optio...

  • Page 327

    Telephone installation 327 4 plug the other end of the power cord into the power connector on the telephone. 5 before the telephone finishes the download of code from the vcx call processing server, press the select button, located in the center of the four arrow buttons. 6 press 5 (set ncp ip). 7 e...

  • Page 328

    328 c hapter 9: i nstalling d evices configuring the 3com 3101 telephone without a dhcp server if your network does not use a dhcp server to provide ip addresses to devices, you must manually configure the ip address of the 3com 3101 basic telephone. 1 configure the telephone as described in configu...

  • Page 329

    Telephone installation 329 3com 2101 basic telephone the easiest way to install any 3com telephone assumes that the telephone obtains an ip address from a dhcp server. If your network does not provide ip addresses through a dhcp server, you must manually configure the ip address of the telephone. Co...

  • Page 330

    330 c hapter 9: i nstalling d evices during the downloading process, several progress messages appear in the telephone display panel. After the software has been downloaded to the telephone, the message “local phone number:” appears. To log in on the telephone, a user enters: ■ an extension number, ...

  • Page 331

    Telephone installation 331 during the downloading process, several progress messages appear in the telephone display panel. After the software has been downloaded to the telephone, the message “local phone number:” appears. To log in on the telephone, a user enters: ■ an extension number, followed b...

  • Page 332

    332 c hapter 9: i nstalling d evices 11 press 1 (alt dnld servr). 12 enter the ip address of the alternate call processing server. 13 press # to save the new setting. 14 disconnect and reconnect the telephone power cord. The telephone: ■ obtains an ip address from a dhcp in your network. ■ contacts ...

  • Page 333

    Telephone installation 333 8 press # to save the new setting. 9 press 4 (set gatwyip). 10 enter the ip address of the gateway for this subnetwork. 11 press # to save the new setting. 12 disconnect and reconnect the telephone power cord. The telephone contacts the primary call processing server and b...

  • Page 334

    334 c hapter 9: i nstalling d evices vcx systems typically have two call processing servers. One is the primary server and the other is the alternate server, which is available for fail-over purposes. 9 press the program button. 10 press 6 (vcx cnfig menu). 11 press 1 (alt dnld servr). 12 enter the ...

  • Page 335

    Telephone installation 335 configuring the 3com 2102 telephone without a dhcp server if your network does not use a dhcp server to provide ip addresses to devices, you must manually configure the ip address of the 3com 2102 business telephone. 1 configure the telephone as described in configuring th...

  • Page 336

    336 c hapter 9: i nstalling d evices 3com 3103 manager telephone the easiest way to install any 3com telephone assumes that the telephone obtains an ip address from a dhcp server. If your network does not provide ip addresses through a dhcp server, you must manually configure the ip address of the t...

  • Page 337

    Telephone installation 337 15 disconnect and reconnect the telephone power cord. The telephone: ■ obtains an ip address from a dhcp in your network. ■ contacts the primary call processing server and begins to download the appropriate software. During the downloading process, several progress message...

  • Page 338

    338 c hapter 9: i nstalling d evices g to save the new setting, press the save button, located below the word save in the display panel. 3 configure the subnet mask for the network segment to which the telephone is connected. A press the feature button located under the word feature in the telephone...

  • Page 339

    Software application installation 339 5 disconnect and reconnect the telephone power cord. The telephone contacts the primary call processing server and begins to download the appropriate software. During the downloading process, several progress messages appear in the telephone display panel. After...

  • Page 340

    340 c hapter 9: i nstalling d evices attendant console installation the 3com 3105 attendant console is available in two models, a and b. Attendant console installation with dhcp the easiest way to install a 3com 3105a or 3105b attendant console assumes that the device obtains an ip address from a dh...

  • Page 341

    Attendant console installation 341 this table shows the pinouts: manually configuring the 3105a attendant console to manually configure your 3com 3105a attendant console: 1 plug a standard ethernet cable into the data port, located on the underside of the console. 2 plug the other end of the etherne...

  • Page 342

    342 c hapter 9: i nstalling d evices 7 in the hyperterminal window, enter this command to set the ip address of the vcx downloader: nbxsetncpipaddress 10.20.30.42 at any time, you can verify the current configuration by entering this command: nbxshowconfig 8 enter this command to set the ip address ...

  • Page 343

    Attendant console installation 343 this command disables vlan operation. To verify the current settings use the nbxshowconfig and vcxshowconfig command. 15 enter this command to restart the attendant console and activate the configuration changes: nbxreset this command copies the contents of the non...

  • Page 344

    344 c hapter 9: i nstalling d evices ■ no flow control 7 in the hyperterminal window, enter this command to set the ip address of the vcx downloader: nbxsetncpipaddress “10.20.30.42” caution: when configuring the 3c10405b version of the attendant console, you must enclose the ip address portion of t...

  • Page 345

    Gateway installation 345 id values: ■ integer. Range = 0-4095 ■ example commands: vcxsetvlanconfig 1,2 this command enables vlan operation on the virtual lan with id = 2. Vcxsetvlanconfig 0 this command disables vlan operation. To verify the current settings use the nbxshowconfig and vcxshowconfig c...

  • Page 346

    346 c hapter 9: i nstalling d evices to configure any v7111 analog gateway, use a browser to connect to the gateway. Read and follow the instructions in the 3com vcx v7111 fast track installation guide. You may need to configure the ip settings on your pc to initially connect to the gateway. After y...

  • Page 347

    Gateway installation 347 the analog connections can be either fxo or fxs: ■ fxo ports connect to analog trunk lines from the public switched telephone network (pstn). ■ fxs ports connect to analog telephones, fax machines, analog modems, and door intercoms/openers. The v6000 platform can be used wit...

  • Page 348

    348 c hapter 9: i nstalling d evices figure 2 cpu module — expanded view item description 1 locking screw 2 dry contact ports (2) 3 audio in/out 4 10/100 ethernet port (has activity and link status lights) 5 10/100 ethernet port (has activity and link status lights) 6 rs-232 port 7 locking screw 8 r...

  • Page 349

    Gateway installation 349 figure 3 connection module — expanded view item description 1 locking screw 2 rs-232 serial port, molex three-pin connector 3 general purpose status light 4 activity/status light for disk 0 5 activity/status light for disk 1 6 power status light 7 usb connector (type a) 8 lo...

  • Page 350

    350 c hapter 9: i nstalling d evices figure 4 v6000 rear panel figure 5 ipmx module — expanded view 3 1 4 5 6 7 8 2 item description 1 ground/earth connection 2 esd (electrostatic discharge) connection port 3 power connector 4 power connector (used only if the unit has two power supplies) 5 ipmx mod...

  • Page 351

    Gateway installation 351 configuring the media gateway network parameters to connect the v6000 to the public switched telephone network (pstn), analog telephones, fax machines, and your company’s data network, follow the instructions in this section. 1 mount the v6000 in a 19-inch cabinet using the ...

  • Page 352

    352 c hapter 9: i nstalling d evices c configure the network parameters of the pc port so that the pc can communicate with the media gateway portion of the v6000. The gateway has these default settings: ■ ip address: 10.1.10.10 ■ subnet mask: 255.255.255.0 ■ default gatway: 0.0.0.0 d open a browser ...

  • Page 353

    Gateway installation 353 figure 6 quick setup screen 3 click the arrow button located to the right of endpoint phone number table. The endpoint phone number table screen appears. See figure 7 . Figure 7 endpoint phone number table 4 edit the first row, which corresponds to the 4-port fxs module..

  • Page 354

    354 c hapter 9: i nstalling d evices a in the channel(s) column, enter 1-4 to indicate that there are four channels available. B in the phone number column, enter the extension that you want to assign to the first channel. In the sample shown, extension 101 will be assigned to the first channel and ...

  • Page 355

    Gateway installation 355 a in the dest. Phone prefix column, enter 20. B in the source phone prefix column, enter an asterisk. C in the dest. Ip address column, enter the ip address of the media gateway. D click the submit button. E click quick setup to return to the quick setup screen. 11 connect p...

  • Page 356

    356 c hapter 9: i nstalling d evices a open a browser on your pc and enter the ip address of the media gateway portion of the v6000. B in the page that appears, enter the user name and password. The defaults are admin, admin. If you changed the default values when you first configured the media gate...

  • Page 357

    Gateway installation 357 4 connect the other end of the cable to a serial port on a pc. 5 on the pc, run a terminal emulation program with these parameters: ■ vt100 emulation mode ■ 115,200 baud ■ 8 data bits ■ 1 stop bit ■ no parity ■ no flow control 6 at the prompt, enter this command: vcx-setup t...

  • Page 358

    358 c hapter 9: i nstalling d evices configuring the media gateway network parameters to connect the v6100 to the public switched telephone network (pstn), analog telephones, fax machines, and your company’s data network, follow the instructions in this section. 1 mount the v6100 in a 19-inch cabine...

  • Page 359

    Gateway installation 359 h in the confirmation window that appears, click ok. I while the gateway is rebooting, disconnect the ethernet crossover cable from the front panel and reconnect the original ethernet cable. At any time during the network configuration process, you can reset the v6100 integr...

  • Page 360

    360 c hapter 9: i nstalling d evices printer configuration overview the vcx operating system includes the common unix printing system (cups) for printing support in ip messaging. This support enables ip messaging to automatically send faxes to a printer. Fax auto-delivery is described in the ip mess...

  • Page 361

    Adding a raid disk 361 the second and third commands enable the printer and allow it to accept print jobs. The following command sets this printer as the default. This step is not necessary unless you have more than one printer defined. /usr/sbin/lpadmin -d myprinter other useful commands include: ■...

  • Page 362

    362 c hapter 9: i nstalling d evices 5 on any of the ibm servers, press the start button. This is not necessary on the v6000 server. 6 when the server has finished the startup process, log in as root and run this command: vcx-raid-setup 7 when the script asks you whether you want to continue, answer...

  • Page 363

    Vlan configuration 363 telephones to configure any 3com telephone for vlan operation: 1 press the program button. 2 press 6 (vcx cnfig menu). 3 press 2 (set vlan confg). 4 press 1 (enable vlans). 5 enter the id number of the vlan on which you want the telephone to operate. 6 press #. 3105 attendant ...

  • Page 364

    364 c hapter 9: i nstalling d evices 6 use a terminal emulation program such as hyperterminal to connect to the serial port on your pc. The configuration is: ■ 9600 baud ■ 8 data bits ■ 1 stop bit ■ no parity ■ no flow control 7 in the hyperterminal window, enter this command, substituting the one- ...

  • Page 365: Nstalling

    10 i nstalling the i ntelligent m anagement c enter installing intelligent management center intelligent management center (imc) is used to perform advanced configuration tasks on the servers within a vcx system. Use the h3c intelligent management center user manual to install imc and discover the c...

  • Page 366

    366 c hapter 10: i nstalling the i ntelligent m anagement c enter.

  • Page 367: Onfiguring

    A c onfiguring o ption 184 on a w indows 2000 dhcp s erver overview rfc 2132 (dhcp options and bootp vendor extensions) allows for vendor-specific extensions to the dhcp protocol. It defines that option codes in the range 128 through 254 are set aside for vendor-specific extensions. 3com telephones ...

  • Page 368

    368 a ppendix a: c onfiguring o ption 184 on a w indows 2000 dhcp s erver to help you configure option 184, this appendix includes an example of how to configure option 184 on a windows 2000 server that has been configured to run dhcp server software. It covers these topics: ■ creating option 184 ■ ...

  • Page 369

    Editing option 184 values 369 9 click ok. In the predefined options and values dialog box, the dhcp microsoft management console creates a new option name by combining the option number with the name that you chose and adds this name to the option name drop-down list. Example: if you used vcx as the...

  • Page 370

    370 a ppendix a: c onfiguring o ption 184 on a w indows 2000 dhcp s erver configuring the ip address of the alternate server suboption 2 of option 184 defines the ip address of the vcx alternate server. For each element in table 15 , repeat steps 4 a, b, and c, listed at the beginning of this topic....

  • Page 371

    Editing option 184 values 371 add these elements in this order: fail-over call route point configuration suboption 4 for option 184 defines the fail-over route point and the associated dial string to be used by vcx devices in the event that neither the vcx primary server nor the vcx alternate server...

  • Page 372

    372 a ppendix a: c onfiguring o ption 184 on a w indows 2000 dhcp s erver completing the configuration after you have entered all elements in the new value, click ok. You return to the predefined options and values dialog box. The values that you entered appear in the value area of the dialog box un...

  • Page 373

    Activating option 184 373 activating option 184 to activate option 184, decide whether you want to apply the option to a specific scope or globally, that is, to all scopes that are served by the dhcp server software. To activate option 184 for a specific scope: 1 in the left pane of the dhcp microso...

  • Page 374

    374 a ppendix a: c onfiguring o ption 184 on a w indows 2000 dhcp s erver manually configuring a telephone all of the option 184 parameters (with the exception of the failover route point) can be manually configured on any 3com telephone by using the local user interface (lui). For more information ...

  • Page 375: Eplacing

    B r eplacing a f ailed d isk on a vcx s erver this appendix includes procedures for replacing a failed disk on each type of vcx server. If a disk drive failure occurs on a vcx server, use the appropriate procedure in this appendix to replace the failed disk and bring the vcx server back into service...

  • Page 376

    376 a ppendix b: r eplacing a f ailed d isk on a vcx s erver vcx-raid-status --verbose vcx-raid-status --short disk drive location on an ibm x3250m2 server, disk drive 0 is located in the left slot as you face the front of the server. Disk drive 1 is located in the right slot. On an ibm x3650 server...

  • Page 377

    Non-raid disk failure 377 non-raid disk failure if a disk fails on a vcx server that does not use raid technology, refer to these procedures: ■ replacing a disk (single site) ■ replacing a disk (regional office) ■ replacing a disk (branch office) ■ replacing a disk (vcx connect) assumption: the repl...

  • Page 378

    378 a ppendix b: r eplacing a f ailed d isk on a vcx s erver replacing a disk (single site) use the procedures in this section to replace a disk at a single site that has either two servers or four servers. A single vcx site is defined as a site that is not part of a multi-site configuration. This s...

  • Page 379

    Replacing a disk (single site) 379 instructions (single site, two servers) use the appropriate instructions from this section to replace the disk on the primary or secondary vcx server and bring the server back into service. If this server is configured for raid operation, see raid disk failure , ea...

  • Page 380

    380 a ppendix b: r eplacing a f ailed d isk on a vcx s erver c install the software upgrade file using these commands: cd /opt/installtemp tar xvf vcx-x86-7.1.16c cd upgrade-7.1.16 ./install-upgrade d switch to the upgraded version of the software using this command: vcx-switchversion --manual 7.1.1...

  • Page 381

    Replacing a disk (single site) 381 if the down server is the primary vcx server, follow the instructions in configuring a primary ip telephony and messaging server in chapter 2 . If the down server is the secondary vcx server, follow the instructions in configuring a secondary ip telephony and messa...

  • Page 382

    382 a ppendix b: r eplacing a f ailed d isk on a vcx s erver 11 transfer the oracle database backup files from the running server to the down server. For instructions, see the vcx administration guide. Caution: when you use the scp command to copy the database backup files to the down server, you ma...

  • Page 383

    Replacing a disk (single site) 383 14 restore intelligent mirroring for ip messaging. A transfer the ipmsg database backup files (that you saved in a previous step) to the down server and place them in this directory (you must first create the directory): /opt/3comdata/umsdata/backup/date/ date is t...

  • Page 384

    384 a ppendix b: r eplacing a f ailed d isk on a vcx s erver if replication has been completed, you see this message: info: multi-master replication status: ************************************** *************** normal *************** ************************************** if you see a different sta...

  • Page 385

    Replacing a disk (single site) 385 cd /opt/installtemp/ for each language package that you want to install, use the vcx-install command with the appropriate file name. Example: vcx-install ipmsg-sp-sp-g711u-speak-1-2.I386.Rpm 18 to add each of the languages that you just installed, enter these comma...

  • Page 386

    386 a ppendix b: r eplacing a f ailed d isk on a vcx s erver instructions (single site, four servers) use the instructions in this section to replace the disk on a: ■ primary or secondary ip telephony server ■ primary or secondary ip messaging server 1 if the server is configured for raid operation,...

  • Page 387

    Replacing a disk (single site) 387 the location of the software upgrade file depends on 3com’s service delivery methods and on the customer network configuration. Software upgrade file names vary with the release. See names of software files earlier in this appendix. The examples in this section ass...

  • Page 388

    388 a ppendix b: r eplacing a f ailed d isk on a vcx s erver example output from the vcx-os-query command os version partition label status a 5.4.1 /dev/sda2 / active b 5.9.1 /dev/sda3 /b in the example, the active operating system version is 5.4.1 and the version in the inactive partition is 5.9.1....

  • Page 389

    Replacing a disk (single site) 389 this section. If the replacement disk is installed on a primary or secondary ip telephony server, see restoring an ip telephony server to service next. Restoring an ip telephony server to service follow the instructions in this section to complete the disk replacem...

  • Page 390

    390 a ppendix b: r eplacing a f ailed d isk on a vcx s erver that was associated with the down server has changed, and the running server does not recognize the down server’s new security key. The change to the security key is a normal consequence of the disk replacement process. To resolve this iss...

  • Page 391

    Replacing a disk (single site) 391 if replication has been completed, you see this message: info: multi-master replication status: ************************************** *************** normal *************** ************************************** if you see a different status message, database repl...

  • Page 392

    392 a ppendix b: r eplacing a f ailed d isk on a vcx s erver caution: 3com strongly recommends that customers change this password on all vcx servers. Guidelines about other passwords and other security-related issues can be found in the “vcx security guide.” b enter these commands: cd /etc/init.D ....

  • Page 393

    Replacing a disk (single site) 393 scp or ssh, you will be prompted to confirm that you want to trust the target server. B on the down server, restore the ipmsg database. For instructions, see the ipmsg operations and system administration guide. 5 ensure that the codec that is installed on the runn...

  • Page 394

    394 a ppendix b: r eplacing a f ailed d isk on a vcx s erver for each language package that you want to install, use the vcx-install command with the appropriate file name. Example: vcx-install ipmsg-sp-sp-g711u-speak-1-2.I386.Rpm 7 to add each of the languages that you just installed, enter these c...

  • Page 395

    Replacing a disk (regional office) 395 replacing a disk (regional office) use the procedures in this section to replace a disk on one of the servers at a regional office. ■ replacing an ip telephony and messaging disk ■ replacing a call processing server disk ■ replacing an ip messaging disk ■ repla...

  • Page 396

    396 a ppendix b: r eplacing a f ailed d isk on a vcx s erver if the down server is the secondary ip telephony server, follow the instructions in configuring a secondary call processing server in chapter 6 . 3 if necessary, upgrade the software version on the down server to match the software version...

  • Page 397

    Replacing a disk (regional office) 397 in the output from this command, the second column contains the operating system version for the two partitions (a and b) and the last column indicates which partition is currently active. Example output from the vcx-os-query command os version partition label ...

  • Page 398

    398 a ppendix b: r eplacing a f ailed d isk on a vcx s erver replacing an ip messaging disk a vcx system that is configured for global ip messaging has one ip messaging server in each regional office. The secondary ip messaging server is located in the remote regional office. A vcx system that is co...

  • Page 399

    Replacing a disk (regional office) 399 the location of the software upgrade file depends on 3com’s service delivery methods and on the customer network configuration. Software upgrade file names vary with the release. See names of software files earlier in this appendix. The examples in this section...

  • Page 400

    400 a ppendix b: r eplacing a f ailed d isk on a vcx s erver 5 after the reboot process has been completed, configure vcx services on the down server using this command: vcx-setup the script detects that you have already configured the networking parameters for the server and prompts you to configur...

  • Page 401

    Replacing a disk (regional office) 401 4 restore intelligent mirroring for ip messaging. A transfer the ipmsg database backup files (that you saved in a previous step) to the down server and place them in this directory (you must first create the directory): /opt/3comdata/umsdata/backup/date/ date i...

  • Page 402

    402 a ppendix b: r eplacing a f ailed d isk on a vcx s erver c on down server, install the same codec. Cd /usr/app/app.Dir ./change_codec g711u 6 ensure that the language packages that are installed on the running server are installed on the down server. A on the running server, log in as root. B en...

  • Page 403

    Replacing a disk (regional office) 403 b enter these commands: cd /etc/init.D ./vcx start 9 restart vcx services on the secondary ip messaging server. A log in as root. The default password for the root account is pvadmin. Caution: 3com strongly recommends that customers change this password on all ...

  • Page 404

    404 a ppendix b: r eplacing a f ailed d isk on a vcx s erver initial configuration of the replacement disk 1 replace the failed disk. A remove power from the down server. B remove the failed disk. C install the replacement disk. D apply power to the server. E press the start button on the front pane...

  • Page 405

    Replacing a disk (regional office) 405 normally the vcx-switchversion command is used with the --manual option to downgrade to a previous software version. When you use it in a disk replacement procedure, you can safely ignore this message: to complete the vcx switchversion operation please restore ...

  • Page 406

    406 a ppendix b: r eplacing a f ailed d isk on a vcx s erver the script displays several status messages and exits. Final configuration of the authentication and directory server 1 for each branch office that is associated with the local regional office, configure the vcx firewall software to permit...

  • Page 407

    Replacing a disk (regional office) 407 cd /opt/3com/vcx/scripts/rc3.D ./s20vcxdata stop 7 on the running authentication and directory server in the remote regional office, drop replication for each of the two regional databases. A log in as cworks. B enter these commands: cd /opt/3com/vcx/vcxdata/bi...

  • Page 408

    408 a ppendix b: r eplacing a f ailed d isk on a vcx s erver b stop the vcxdata process. ■ log in as root. ■ enter these commands: cd /opt/3com/vcx/scripts/rc3.D ./s20vcxdata stop c drop database replication for the branch’s database. ■ log in as cworks. ■ enter these commands: cd /opt/3com/vcx/vcxd...

  • Page 409

    Replacing a disk (regional office) 409 you can now create a backup database schema for either another regional office or a branch office. Please enter the appropriate number to indicate your choice: 1. Create a backup database schema for a branch office 2. Create a backup database schema for a regio...

  • Page 410

    410 a ppendix b: r eplacing a f ailed d isk on a vcx s erver b enter these commands: cd /opt/3com/vcx/scripts/rc3.D ./s20vcxdata stop 15 on the down authentication and directory server in the local regional office, restore the two database backup files that you copied from the running authentication...

  • Page 411

    Replacing a disk (regional office) 411 a log in as cworks. B enter these commands: cd /opt/3com/vcx/vcxdata/bin ./setupreplication c enter the site id for the remote regional office. The master definition site is the remote regional office. 21 on the down authentication and directory server in the l...

  • Page 412

    412 a ppendix b: r eplacing a f ailed d isk on a vcx s erver b enter these commands: cd /opt/3com/vcx/scripts/rc3.D ./s20vcxdata start 25 wait for at least 30 minutes and verify that database replication has been completed for the remote regional office and for each branch office. 26 after database ...

  • Page 413

    Replacing a disk (regional office) 413 vcx-setup for detailed instructions, see configuring a call records server in chapter 5 . 3 if necessary, upgrade the software version on the down server to match the software version of the other servers in the vcx system. A compare the software version on the...

  • Page 414

    414 a ppendix b: r eplacing a f ailed d isk on a vcx s erver replacing a disk (branch office) use this procedure to replace a disk at a branch office. Possible servers at a branch office include: ■ ip telephony and messaging (if the vcx system is configured for local ip messaging) ■ ip telephony (if...

  • Page 415

    Replacing a disk (branch office) 415 3 replace the failed disk on the branch office server. A remove power from the down server. B remove the failed disk. C install the replacement disk. D apply power to the server. E press the start button on the front panel. 4 log in as root and configure networki...

  • Page 416

    416 a ppendix b: r eplacing a f ailed d isk on a vcx s erver to complete the vcx switchversion operation please restore the ip messaging and oracle databases. After these have been restored you may reboot the system. E compare the version of the currently active operating system to the version in th...

  • Page 417

    Replacing a disk (branch office) 417 b enter these commands: cd /opt/3com/vcx/vcxdata/bin ./checkreplication c enter the site id of the remote regional office or the branch office. If replication has been completed, you see this message: info: multi-master replication status: ***********************...

  • Page 418

    418 a ppendix b: r eplacing a f ailed d isk on a vcx s erver b enter these commands: cd /opt/3com/vcx/ums/app/app.Dir grep sys_lang vmail.Cfg the output from this command lists the language packages that are installed. Example: sys_lang=sp_spanish,f2,qu if no languages other than the default (united...

  • Page 419

    Replacing a disk (branch office) 419 to the security key is a normal consequence of the disk replacement process. To resolve this issue, locate the known_hosts file on the running server ( /opt/home/cworks/.Ssh/known_hosts ) and perform one of these actions: ■ edit the file, locate the line that con...

  • Page 420

    420 a ppendix b: r eplacing a f ailed d isk on a vcx s erver b enter these commands: service vcxtomcat stop 2 on the authentication and directory server in the regional office that is associated with this branch office, drop replication for the database for this branch office. A log in as cworks. B ...

  • Page 421

    Replacing a disk (branch office) 421 software upgrade file names vary with the release. See names of software files earlier in this appendix. The examples in this section assume that you need to upgrade to vcx enterprise release 7.1.16c. C install the software upgrade file using these commands: cd /...

  • Page 422

    422 a ppendix b: r eplacing a f ailed d isk on a vcx s erver the script detects that you have already configured the networking parameters for the server and prompts you to configure vcx services. 8 after the branch office ip telephony server has completed the boot process, configure it using the in...

  • Page 423

    Replacing a disk (vcx connect) 423 replacing a disk (vcx connect) use the procedures in this section to replace a failed disk at a vcx connect site that has either: ■ two servers (primary and secondary) ■ a single server (standalone) instructions (single site, two servers) use the appropriate instru...

  • Page 424

    424 a ppendix b: r eplacing a f ailed d isk on a vcx s erver after vcx services have been configured, this message appears. Please wait while the wizard completes. The script displays several status messages and exits. 5 stop all vcx processes on the down server. A on the down server, log in as root...

  • Page 425

    Replacing a disk (vcx connect) 425 server does not recognize the down server’s new security key. The change to the security key is a normal consequence of the disk replacement process. To resolve this issue, locate the known_hosts file on the running server ( /opt/home/cworks/.Ssh/known_hosts ) and ...

  • Page 426

    426 a ppendix b: r eplacing a f ailed d isk on a vcx s erver “man in the middle” attack. This message indicates that the security key that was associated with the down server has changed, and the running server does not recognize the down server’s new security key. The change to the security key is ...

  • Page 427

    Replacing a disk (vcx connect) 427 a on the running server, log in as root. B enter these commands. Cd /opt/3com/vcx/ums/app/app.Dir grep codec config.App the output from this command indicates which codec is being used on the running server. Example: codec_supported=g711u c on down server, install ...

  • Page 428

    428 a ppendix b: r eplacing a f ailed d isk on a vcx s erver 18 on the primary server, restart all vcx services. A log in as root. The default password for the root account is pvadmin. Caution: 3com strongly recommends that customers change this password on all vcx servers. Guidelines about other pa...

  • Page 429

    Replacing a disk (vcx connect) 429 vcx-config-network --wizard follow the instructions in “vcx connect installation and configuration guide” (a separate document for use with vcx connect systems only). 3 reboot the down server using this command: reboot 4 after the reboot process has been completed,...

  • Page 430

    430 a ppendix b: r eplacing a f ailed d isk on a vcx s erver.

  • Page 431: Pecifications

    C s pecifications this appendix contains physical, environmental, electrical, and configuration specifications for the vcx telephones. It covers these devices: ■ 3com 3103 manager telephone ■ 3com 3102 business telephone ■ 3com 2102 business telephones ■ 3com 3101 basic telephone ■ 3com 2101 basic t...

  • Page 432

    432 a ppendix c: s pecifications 3com 3103 manager telephone the 3com 3103 manager telephone includes a multiline display (320x120 pixels), 12 programmable buttons, 8 dedicated feature buttons, full duplex speaker phone, and a 10/100/1000 mbps switch port. 3com 3103 manager telephones can accept pow...

  • Page 433

    3com 3102 business telephone 433 3com 3102 business telephone the 3com 3102 business telephone includes a 2 x 24 character display, 18 programmable buttons, 8 dedicated feature buttons, and a 10/100 mbps switch port. 3com 3102 business telephones can accept power from an ieee 802.3af-compliant (powe...

  • Page 434

    434 a ppendix c: s pecifications 3com 3101 basic telephone the 3com 3101 basic telephone includes a 2 x 24 character display, four programmable buttons, and a 10/100 mbps switch port. 3com 2101 basic telephone the 3com 2101 basic telephone includes a 2 x 24 character display, three programmable butt...

  • Page 435

    3com 3105 attendant console 435 3com 3105 attendant console the 3com 3105 attendant console supports up to 100 functions with status led display (50 buttons, each with high/low shift position). It operates at 10mbps, in half duplex mode. V6000 integrated branch communications platform the 3com v6000...

  • Page 436

    436 a ppendix c: s pecifications v6100 integrated branch communications platform the 3com v6100 integrated branch communications platform provides a modular solution for branch offices requiring vcx call processing and ip messaging services as well as up to four t1/e1 connections to the pstn or othe...

  • Page 437: Btaining

    D o btaining s upport for y our 3c om p roducts 3com offers product registration, case management, and repair services through esupport.3com.Com . You must have a user name and password to access these services, which are described in this appendix. Register your product to gain service benefits to ...

  • Page 438

    438 a ppendix d: o btaining s upport for y our 3c om p roducts purchase extended warranty and professional services to enhance response times or extend your warranty benefits, you can purchase value-added services such as 24x7 telephone technical support, software upgrades, onsite assistance, or adv...

  • Page 439

    Contact us 439 telephone technical support and repair to obtain telephone support as part of your warranty and other service benefits, you must first register your product at: http://esupport.3com.Com/ when you contact 3com for assistance, please have the following information ready: ■ product model...

  • Page 440

    440 a ppendix d: o btaining s upport for y our 3c om p roducts from the following countries, call the appropriate number: austria belgium denmark finland france germany hungary ireland israel italy 0800 297 468 0800 71429 800 17309 0800 113153 0800 917959 0800 182 1502 06800 12813 1 800 553 117 180 ...

  • Page 441

    Contact us 441.

  • Page 442

    442 a ppendix d: o btaining s upport for y our 3c om p roducts.

  • Page 443: Ndex

    I ndex numbers 2101 basic telephone installation 329 specifications 434 2102 business telephone installation 333 specifications 433 3101 basic telephone installation 326 specifications 434 3102 business telephone installation 331 specifications 433 3103 manager telephone installation 336 specificati...

  • Page 444

    444 i ndex complement attendant software, installation 339 conference, ad hoc 68, 114, 154 configuration options hardware 17 software 16 configurations hardware 16 software 15 configuring vlans 362 connection assistant 437 conventions text, about this guide 10 d database replication checking for com...

  • Page 445

    I ndex 445 v6000 branch office solution 346, 357 v6000 processor 356 v6100 (digital) 358 v7111 analog gateway 345 v7122 digital gateway 346 voice prompts, overview 319 internet support 438 ip address configuring dhcp server to pass address of alternate call processor 367 configuring dhcp server to p...

  • Page 446

    446 i ndex single site, two servers 379 replication multi-master described 318 restricted software 438 return authorization number (rma) 439 rma numbers 439 s sample configuration scripts branch office ip messaging server 215 branch office ip telephony and messaging server 106 branch office ip telep...

  • Page 447

    I ndex 447 vcx processes restarting on down server 385, 391, 428 restarting on running server 385, 391, 394, 403, 428 vcx servers multi-site options 17 single-site options 17 vcx services described 15 vcx system hardware components configuration options 17 overview 14 software components 15 configur...

  • Page 448

    448 i ndex.