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Barco ClickShare Installation Manual - 6. Troubleshooting

Manual is about: ClickShare Barco

Summary of ClickShare

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    Clickshare installation guide r5900004/00 21/08/2012.

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    Barco nv president kennedypark 35, 8500 kortrijk, belgium phone: +32 56.23.32.11 fax: +32 56.26.22.62 support: www.Barco.Com/esupport visit us at the web: www.Barco.Com printed in china.

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    Changes barco provides this manual ’as is’ without warranty of any kind, either expressed or implied, including but not limited to the implied war- ranties or merchantability and fitness for a particular purpose. Barco may make improvements and/or changes to the product(s) and/or the program(s) desc...

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    3. Barco shall hold you harmless and indemnify you from and against direct damages, losses and expenses arising from infringement or alleged infringement of any patent, trademark or copyright of such third party by the license and the right to install the software as permitted by this software licen...

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    9. This software license is the only understanding and agreement between you and barco for use of the software by you and/or autho- rized users. The software license supersedes all other communications, understandings or agreements we had prior to this software license (with the exception of any con...

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    • libjpeg turbo 1.1.1 this software can be redistributed and used in source and binary forms, with or without modification under the bsd-like license available at http://libjpeg-turbo.Svn.Sourceforge.Net/viewvc/libjpeg-turbo/trunk/readme-turbo.Txt . This software is provided by the copyright holders...

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    Guarantee and compensation barco provides a guarantee relating to perfect manufacturing as part of the legally stipulated terms of guarantee. On receipt, the purchaser must immediately inspect all delivered goods for damage incurred during transport, as well as for material and manufacturing faults ...

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    • reorient or relocate the receiving antenna. • increase the separation between the equipment and receiver. • connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • consult the dealer or an experienced radio/tv technician for help. This device com...

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    文件 说明书 paper manuals 0 0 0 0 0 0 o: 表示 该有毒有害物质在该部件所有均质材料中的含量均在 sj/t 11363-2006 标准规定的限量要求以下. O: indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement in sj/t11363-2006. X: 表示 该有毒有害物质至少在该部件的某一均质材料中的含量超出 sj/t 11363-20...

  • Page 11: Table Of Contents

    Table of contents table of contents 1. Introduction to the installation guide .......................................................................... 3 1.1 about this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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    Table of contents 2 r5900004 clickshare 21/08/2012.

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    1. Introduction to the installation guide 1. Introduction to the installation guide in this section you get a short introduction to the available clickshare documentation. • about this guide • about the documentation • symbols and fonts 1.1 about this guide version partnumber description level r5900...

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    1. Introduction to the installation guide 1.3 symbols and fonts symbol overview the following icons are used in the manual : caution warning info, term definition. General info about the term note: gives extra information about the described subject tip: gives extra advice about the described subjec...

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    2. Clickshare specifications 2. Clickshare specifications this chapter gives an overview of the different parts of the clickshare product. • about the product • about the base unit • about the button • about the tray 2.1 about the product main components the standard clickshare set consists of a bas...

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    2. Clickshare specifications 2.2 about the base unit base unit the base unit receives the wireless input from the buttons and controls the content of the meeting room display. The base unit can be installed in three different ways. For more information on the actual installation, refer to "installin...

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    2. Clickshare specifications standby button the button at the front of the base unit has a power on/off function and a standby function. • when the system is awake, a short push triggers the system to go into standby mode. • when the system is in standby mode, a short push triggers the system to wak...

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    2. Clickshare specifications image 2-4 ventilation grids in and out make sure not to cover these grids during operation of the base unit. Always keep a free area of minimum 50 mm in front of all ventilation grids. Bottom layout of the base unit at the bottom of the base unit you can find the serial ...

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    2. Clickshare specifications usb connector through the usb connector you can plug the button in your laptop (for sharing your screen) or in the base unit (for pairing the button to the base unit or updating its software). Button if you click the button, the content of your screen will be shown on th...

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    2. Clickshare specifications image 2-6 tray layout article number you can find the specific article number at the bottom of the tray. Do not clean the tray with products containing alcohol. 10 r5900004 clickshare 21/08/2012.

  • Page 21: 3. Getting Started

    3. Getting started 3. Getting started 3.1 basic workflow before actual use of the clickshare product you should 1. Unpack the clickshare components and accessories from the box. For a detailed overview of the content of the clickshare box, refer to "about the product", page 5. 2. Install the base un...

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    3. Getting started 12 r5900004 clickshare 21/08/2012.

  • Page 23: 4. Installing Clickshare

    4. Installing clickshare 4. Installing clickshare this chapter gives an overview of the different ways to install the clickshare product. • installation methods • on the table • wall mounted • mounted in a rack • mounted to the ceiling • connecting w arning : do not connect to the mains power during...

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    4. Installing clickshare 4.3 wall mounted wall mounted you can use the mounting brackets included in the clickshare box to mount the base unit to the wall. The total weight of the base unit — including the mounting brackets — is 2,9 kg. Necessary tools • a drill (type of drill depends on the type of...

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    4. Installing clickshare 173mm image 4-1 4. Secure the base unit to the wall with its front directed towards the ceiling, by putting the slots over the 2 screws. C aution : it is only allowed to mount the base unit front side up or down. Mounting on its side is not allowed! 4.4 mounted in a rack rac...

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    4. Installing clickshare to install the base unit in a 19 inch rack 1. Remove the four t10 torx screws at the bottom of the base unit. Image 4-2 removal of pre-mounted screws 2. Place the base unit on the rack mount and secure it by using the four t10 torx screws. Refer to “1” on the figure below. 3...

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    4. Installing clickshare 4.5 mounted to the ceiling mounted to the ceiling you can use the mounting brackets included in the clickshare box to mount the base unit to a (false) ceiling. Necessary tools • a drill (type of drill depends on the type of ceiling) • t10 torx screwdriver necessary parts • m...

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    4. Installing clickshare image 4-5 3. Secure the mounting brackets to the base unit using the four t10 screws. 4. Mount the base unit to the ceiling with the four mounting screws. Tip: this procedure should be performed by two people: one person holding the base unit in place, one person tightening ...

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    4. Installing clickshare 1 4 2 3 image 4-6 r5900004 clickshare 21/08/2012 19.

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    4. Installing clickshare 20 r5900004 clickshare 21/08/2012.

  • Page 31: 5. Configuring Clickshare

    5. Configuring clickshare 5. Configuring clickshare in this section you get an overview of how you can configure the clickshare product. • pairing • pre-install of the client software • web interface • software update 5.1 pairing pairing of the buttons to the base unit to be able to use a button it ...

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    5. Configuring clickshare image 5-2 unplug button from base unit the button is now ready for use. 5.2 pre-install of the client software client pre-install you can pre-install the clickshare software on your laptop or on company level. How this is done depends on your it infrastructure. When the sof...

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    5. Configuring clickshare 3. Enter the user name ’admin’ and the password and click ok. By default, the password is set to ’admin’. The web interface opens. Image 5-3 the clickshare web interface contains three tab pages: setup, maintenance and help. If you cannot find the ip address (e.G. There is ...

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    5. Configuring clickshare 2. Click the setup tab and click basic. The basic tab page is displayed. Image 5-4 3. In the identification section you can now - enter the name of the meeting room - add a welcome message to the screen - enter a location note: the name of the meeting room is used by the cl...

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    5. Configuring clickshare to choose another background wallpaper 1. Go to the clickshare web interface. 2. Click the setup tab and click wallpaper. The wallpaper tab page is displayed. Image 5-6 3. Select one of the available wallpapers and click apply. Note: by default, two wallpapers are present: ...

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    5. Configuring clickshare the wallpaper tab page is displayed. Image 5-8 3. In the manage available wallpapers section, click browse. 4. In the choose file window, browse to the specific wallpaper you want to add and click open. Note: the wallpaper should be in jpeg, png, bmp, gif or tiff format. Ma...

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    5. Configuring clickshare the display tab page is shown. Image 5-9 3. In the resolution drop-down list, select the desired resolution or select custom to enter a resolution (not present in the list) manually. Note: by default, the correct resolution is automatically set through the edid (extended di...

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    5. Configuring clickshare changing on-screen text format via the web interface, you can change the color and style of the text and background. To change the on-screen text format 1. Go to the clickshare web interface. 2. Click the setup tab and click display. The display tab page is shown. Image 5-1...

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    5. Configuring clickshare the advanced tab page is displayed. Image 5-11 3. If desired, in the lan network settings section, change: - the addressing: dhcp assigned or fixed address. - the dhcp client id. - the hostname (by default ’clickshare-’) 4. In the wifi settings section, you can now: - enter...

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    5. Configuring clickshare consulting the status of your clickshare on the status tab page of the web interface you can check the status of your clickshare and get more information on the system characteristics. To check the status of your clickshare 1. Go to the clickshare web interface. 2. Click th...

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    5. Configuring clickshare image 5-12 it contains information on the lan interface, the wireless network, the update history of the system, etc. R5900004 clickshare 21/08/2012 31.

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    5. Configuring clickshare the bottom of this page contains important status information such as proper functioning of all processes on the base unit and system temperatures. 3. If desired, click restart system to restart or click shutdown system to shut down. Consulting buttons information the butto...

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    5. Configuring clickshare image 5-14 you can download the button’s log file or remove a specific button from the list. Updating software versions you can update the base unit software via the update tab page of the clickshare web interface. To update the base unit software via the web interface 1. D...

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    5. Configuring clickshare the update tab page is displayed. Image 5-15 the current version of the base unit software is shown. 4. To upload a new version of the base station software, click browse. 5. On your laptop, navigate to the new version of the software and click open. Note: this should be an...

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    5. Configuring clickshare the configuration tab page is displayed. Image 5-16 3. You can now: - download the system configuration as .Xml file. There are two versions of the configuration file: a full backup containing all information and history and a portable version you can use to duplicate setti...

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    5. Configuring clickshare the password tab page is displayed. Image 5-17 3. Enter the old password. 4. Enter the new password. 5. To confirm, enter the new password a second time. 6. Click apply. The administrator password has been changed. Changing the logging settings on the web interface it is po...

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    5. Configuring clickshare the logging tab page is displayed. Image 5-18 3. If needed, adapt the local logging settings: - enable or disable debug logging - download the log file - clear the log file 4. Enable or disable remote logging: 5. To confirm your changes, click apply. The new logging setting...

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    5. Configuring clickshare the contact tab page is displayed. Image 5-19 on the contact tab page you can find a link to the clickshare home page. Consulting the barco clickshare eula you can consult the barco clickshare end-user license agreement on the legal tab page of the web interface. To consult...

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    5. Configuring clickshare image 5-20 here you can find the complete barco clickshare end-user license agreement. 3. If desired, click save ... To save a copy of the agreement on your laptop. 4. In the file download window, click save. The save as window opens. 5. Browse to the location you want to s...

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    5. Configuring clickshare 6. At the end of the process, remove the usb stick from the base unit. Now the base unit reboots. 40 r5900004 clickshare 21/08/2012.

  • Page 51: 6. Troubleshooting

    6. Troubleshooting 6. Troubleshooting 6.1 troubleshooting list problem solving locate the problem you are experiencing in the table below and apply the solution. Problem cause solution quality of the image on the meeting room display is not satisfactory the quality or length of the cable between the...

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    6. Troubleshooting problem cause solution when using windows 7 the following message about the windows aero color scheme appears: "windows has detected your computer’s performance is slow. This could be because there are not enough resources to run the windows aero color scheme. To improve...". Clic...

  • Page 53: Index

    Index index a about 3, 5–6, 8–9 base unit 6 button 8 clickshare documentation 3 clickshare product 5 guide 3 tray 9 b base unit 6, 18 about 6 connecting 18 basic workflow 11 button 8, 21 about 8 pairing 21 c client software 22 pre-install 22 configuration 21 connecting 18 table 18 g getting started ...