Barco ClickShare User Manual - 4. Troubleshooting
4. Troubleshooting
4. TROUBLESHOOTING
4.1
Basic Troubleshooting
Problem solving
In this chapter some problems that might occur while using ClickShare are listed. For each problem possible causes are given and
a solution is proposed. If you cannot solve the problem yourself, please contact your local IT administrator.
Problem
Cause
Solution
You are the fifth person that wants to
share his content to the display. Only
four screens can appear simultaneously.
A message appears on your computer.
Click and hold the Button to use the Show
me full screen function of ClickShare.
Refer to "Advanced Use", page 15.
Your screen is not shown on the display
when pressing the Button.
The ClickShare software is not running.
Go to the ClickShare drive and run the
software.
Your audio signal on your PC is muted
Right click on the audio icon and switch
off the mute.
Audio on the Base Unit is disabled.
You or an administrator should change
the corresponding setting via the web
interface.
Audio system of the meeting room is not
switched on
Switch on the audio system of the
meeting room.
Audio cable is not connected
Check audio connection between the
Base Unit (audio out, green connector)
and the audio system of the meeting
room.
Your screen is shown, but your audio is
not playing on the meeting room audio
system
For Windows 7, default speaker is not
correctly set .
With a Button inserted, set ClickShare
speaker as your default speaker.
Your content is removed from the display
and the LEDs of your Button are blinking
white.
Connection to the display has been lost.
ClickShare tries to restore the connection
automatically. If this fails, the LEDs of
the Button start blinking red. You should
unplug the Button from your laptop and
start a new.
The display is switched off.
Switch on the display.
The display cable is not connected
(correctly).
(Re)insert the display cable to the display
and the Base Unit.
The display does not recognize or is
not able to display the Base Unit output
resolution.
You or an administrator should change
the corresponding setting via the web
interface.
The Base Unit is in standby mode.
Briefly push the standby button on the
Base Unit or plug in a Button and run the
ClickShare software.
Nothing is shown on the display at all.
The Base Unit is powered off.
Set the rocker switch at the back of the
Base Unit to “I”.
Refer to "Powering the Base Unit on and
One of the displays is switched off
Switch on the display.
Two laptops connected with the Base
Unit in a dual display meeting room but
only one shows an image
One display cable is not connected
(Re)insert the display cable to the display
and the Base Unit.
No automatic refresh of drives.
Refresh the view on your laptop.
After inserting the Button into your laptop,
you cannot find the ClickShare drive.
Bad connection at USB port on laptop.
•
Reconnect to the USB port.
•
Try another USB port.
•
Reboot your laptop.
R5900001 CLICKSHARE 28/02/2013
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