Bauhn HE215041 Instruction Manual - Faqs
18
After Sales Support - Help Desk
Telephone:
1300 663 907
Internet:
www.winplus.com.au
FAQs
Problem
Solution
My Power Point Controller is
not responding
• There may have been an interruption to your power supply,
and the power point may require re-pairing to the remote.
Follow the instructions for pairing on page 12.
• The battery in the remote may be flat. The remote uses 2 x
LR44 batteries.
• Check that you are within the 30m range of the remote
control
• Check that you are pressing the correct button on the
remote. If the controller has been paired to number 1, make
sure you are pressing the number 1 on/off buttons.
How long is the range of the
power point remote control?
• The remote control has a range of up 30m line of sight for
RF and up to 10m for IR. The range can be affected by the
environmental factors such as walls and other electronic
devices.
Can I use the power point
outdoors?
• No, This product is for indoor use only.
Can I pair more than one power
point controller per remote
control button?
• Yes, multiple power point controllers can be set to each
button. Plug one or more controllers into an outlet at the
same time. When each unit has the LED flashing press the
button you wish to assign to on the Remote Control. All
units can now be controlled with the same button.
Does my Smartphone need to
have IR in order to work?
• No, the Controller duplicates the IR signal that the remote
would emit.
Why isn’t my IR / RF Wi-Fi
Controller connecting to my
‘e-control’ app.
• Ensure the blue LED on the IR / RF Wi-Fi Controller is
flashing rapidly at about 5-6 times per second.
• Press the reset button located next to the power input.
• Ensure that you have inputted the correct network
information to allow the IR / RF Wi-Fi Controller to be found.
How do I delete buttons/
remotes?
• On the home screen, hold down the remote icon, then
press “Delete” from the pop up menu.
How Do I re-pair with the Wi-Fi
Controller?
• The Broadlink app should automatically connect to the IR/
RF Wi-Fi Controller. If it has failed to connect, first check you
are connected to a network. If there is still not connection,
press “Back” to exit the Broadlink app, then open the app
again.
What else is possible with the
IR / RF Wi-Fi Controller?
• Please visit www.winplus.com.au for more advanced
guides.
Repair and Refurbished Goods
or Parts Notice
Unfortunately, from time to time, faulty products are manufactured which need to be returned
to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data (such as files
stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs
stored on a portable media player, games saved on a games console or files stored on a USB
memory stick) during the process of repair, some or all of your stored data may be lost.
We recommend you save this data elsewhere prior to sending the product for repair.
You should also be aware that rather than repairing goods, we may replace them with
refurbished goods of the same type or use refurbished parts in the repair process.
Please be assured though, refurbished parts or replacements are only used where they
meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may escalate your
complaint. Please telephone us on 1300 663 907 or write to us at:
Winplus Australasia
PO BOX 537
Bayswater Business Centre
Bayswater, VIC 3153
Winplus Help Desk 1300 663 907
(Operating Hours: Mon-Fri 08:30AM to 6:00PM)
customercare@winplus.com.au
www.winplus.com.au
AFTER SALES SUPPORT
YEAR
WARRANTY
1
MODEL:
HE215041
PRODUCT CODE: 49776 05/2015
customercare@winplus.com.au
1300 663 907
AUS