Chase Touch Tone Capture Quick Reference Manual - Common Error Codes

18  |  

ß

 Back to CONTENTS

POS-0468

PENT-101 0814   ©2014, Chase Paymentech Solutions, LLC . All rights reserved .

COMMON ERROR CODES

YOUR MERCHANT NUMBER

Refer to these error 

codes to troubleshoot 

your transaction. 

If the code you are 

experiencing is  

not shown, retry the 

transaction, or request 

another payment 

method.  

If the error persists, 

contact your Help 

Desk for support.

You’ll need to enter 

your merchant number 

for every transaction, 

or to speak with an 

associate.

ERROR CODE

DESCRIPTION

ACTION

DECLINED, 

YOUR DENIAL 

CODE IS 2XX

Transaction has 

been declined by 

the card issuer.

Request another 

form of payment.

ERROR, YOUR 

ERROR CODE 

IS XXX.

An error has 

occurred.

Press the  

zero [0] key  

for assistance.

I’M SORRY, I 

WAS UNABLE 

TO FIND THE 

TRANSACTION 

WITHIN THE 

CURRENT, 

OPEN BATCH...

You’re attempting a 

void and the system 

is unable to find a 

sale, return or force 

post transaction 

with a matching card 

number, amount  

or auth code in the 

open batch.

Press [9] to 

repeat the trans- 

action and verify 

you’re entering 

the correct 

information.

Or, press the 

zero [0] key for 

assistance.

YOUR MERCHANT NUMBER