Chase Touch Tone Capture Quick Reference Manual - Process A Sale
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AVAILABLE TRANSACTION TYPES
PROCESS A SALE
PROCESS A RETURN
Follow these steps
to initiate a refund
using the Touch Tone
Capture authorization
system.
Follow these steps
to submit a sale
transaction using the
Touch Tone Capture
authorization system.
Touch Tone Capture
supports various
transaction types.
Refer to this section
for information on
what transactions are
available, when to
use them, and how to
begin the transaction,
once your merchant
number has been
keyed in.
*Purchase and Commercial cards are supported for this transaction type.
CREDIT TRANSACTIONS
TO INITIATE
Sale* A sale transaction using a credit card; the
card may or may not be present.
Press [1] and
then press [#].
Return*
Perform a return to refund money
to a cardholder’s account from a credit sale
completed in a closed batch. May also be used
to adjust a previous transaction.
Press [2] and
then press [#].
Force Post* Perform a force post to finalize an
Auth Only transaction.
Press [3] and
then press [#].
Auth Only*
An authorization-only transaction
provides an approval, but does not charge the
consumer until the transaction has been added
to the batch by way of a force transaction.
Press [4] and
then press [#].
Void Sale*
Perform a void sale to reverse a
credit sale transaction in your open batch and
prevent any funds from transferring from the
cardholder’s account.
Press [5] and
then press [#].
Void Return*
Perform a void return to reverse a
credit return transaction in your open batch and
prevent any funds from transferring to the
cardholder’s account.
Press [6] and
then press [#].
Void Force Post*
Perform a void force post to
reverse a credit force transaction in your open
batch and prevent any funds from transferring
from the cardholder’s account.
Press [7] and
then press [#].
Deposit From Previous Day Listen to a
recording of the previous day’s deposit total.
Press [9] and
then press [#].
Close Batch
An action that closes the current
open batch of transactions, submits it for
settlement and opens a new batch.
Press [0] and
then press [#].
Sale with AVS & CVD A sale transaction that
verifies the cardholder’s billing address and card
verification code.
Press [12] and
then press [#].
Auth Only with AVS An authorization-only
transaction that verifies the cardholder’s billing
address.
Press [13] and
then press [#].
AVS Only A non-financial transaction that
verifies the cardholder’s billing address
Press [14] and
then press [#].
PROMPT
DESCRIPTION/ACTION
Welcome and thank you...
Please enter your
merchant number...
Key in your merchant number and
press the Pound [#] key.
You entered XX merchant
number...
Press [1] if the merchant number
is correct, or press [2] if it is
incorrect.
Enter the transaction code
and...
Press [2] for RETURN, and then
press the Pound [#] key.
Please hold for assistance
Wait for an associate.
PROMPT
DESCRIPTION/ACTION
Welcome and thank you...
Please enter your
merchant number...
Key in your merchant number and
press the Pound [#] key.
You entered XX merchant
number...
Press [1] if the merchant number
is correct, or press [2] if it is
incorrect.
Enter the transaction code
and...
Press [1] for SALE, and then
press the Pound [#] key.
Enter the credit card
number...
Key in the credit card number,
and then press the Pound [#] key.
Enter the expiration date...
Key in the card’s expiration date
in MMYY format, and then press
the Pound [#] key.
Enter the exact charge...
Key in the total charge amount in
dollars and cents, and then press
the Pound [#] key.
You entered XX dollars and
XX cents...
Press [1] if the amount is correct,
or press [2] if it is incorrect.
Approved. Your authoriza
tion code is...
Press [9] to repeat the code, or
press the Star [*] key to return to
the transaction menu.