Chase Touch Tone Capture Quick Reference Manual - Get Started
4 |
ß
Back to CONTENTS
ß
Back to CONTENTS
| 5
GET STARTED
SETTLING THE BATCH
4
5
ABOUT SETTLEMENT
A Settlement operation is used to close the current batch and
open a new batch for logging and accumulating transactions.
Touch Tone Capture uses a Host Capture System (HCS),
meaning all transaction information is sent to and stored by the
host (Chase Paymentech) at the time of sale, or it can be stored
and sent at a pre-determined time after the close of business.
THERE ARE TWO SETTLEMENT OPTIONS
1. Manual Settlement – To manually settle the batch, press [0]
from the main menu, and then follow the audible prompts.
2. Auto Settlement – If your account is set to automatically
settle, it will automatically settle transactions in the current batch
at a specific, predetermined time, within a 24-hour period. When
configured, auto settlement begins any time after the set time
occurs if there are transactions in the batch.
For example, if auto settlement time is set to 22:30:00 (10:30
p.m.) then auto settlement occurs any time after 22:30:00.
Your transactions
must be “settled” daily.
Read this section to
ensure the settlement
process operates
smoothly.
Touch Tone Capture
System Telephone
Number:
1.800.503.1033
TOUCH TONE CAPTURE
Touch Tone Capture (TTC) allows you to accept payments using
nearly any phone – no point-of-sale system or Internet connection
required. All you need to do to initiate the sale is dial out to your
authori zation telephone number, key in the card information and
receive your audible authorization.
BEGIN A TRANSACTION
You can call the Touch Tone Capture system, enter and validate
your merchant ID and select an option for your transaction type.
The system will allow you to enter information, such as the
credit card number, expiration date and amount. You’ll receive a
decline or an approval code, when finished.
BEST PRACTICES
To protect the security of your account, you’ll be prompted to
verify yourself using information we have on file.
We recommend that you select to validate the authenticity of
payment methods and identity of customers using the Address
Verification Service (AVS) and Card Verification Data (CVD).
To prevent interruptions in service, you should:
■
Place the call from a landline or mobile phone
■
Make sure your Caller ID is not “blocked”
■
Avoid using a free Voice over IP (VoIP) service