Chase Touch Tone Capture Quick Reference Manual - Process An Avs Only Request
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PROCESS AN AVS ONLY REQUEST
AVS RESPONSE CODES
ALPHA ENTRY INSTRUCTIONS
The Address
Verification System
(AVS) is a feature that
helps reduce fraud
on cardnotpresent
transactions. The
numeric portion of
the customer’s street
address and the ZIP
code are compared
against the infor
mation on file with
the cardissuing bank.
Use this chart to
interpret domestic
AVS Response Codes
by card type.
When entering some
information for certain
transactions, you’ll
need to enter letters.
Review these instruc
tions to learn how.
Follow these steps
to request additional
verification using the
Touch Tone Capture
authorization system.
CODE DESCRIPTION
VISA MC AMEX DISC.
X
Match - Address and 9-digit
ZIP code
Y
Match - Address and ZIP
code (for Discover, address
only matches)
A
Partial - Address matches,
ZIP code does not (for
Discover, both address and
ZIP match)
W
Partial - 9-digit ZIP code
matches, address does not (for
Discover, no data from issuer)
Z
Partial - ZIP code matches,
address does not
N
No match - Neither address
nor ZIP code match
U
Unavailable - AVS system
unavailable or issuer does
not support AVS
R
Retry - Issuer’s system
unavailable or timed out
S
Not supported - AVS not sup-
ported by issuer at this time
PROMPT
DESCRIPTION/ACTION
Welcome and thank you...
Please enter your
merchant number...
Key in your merchant number
and press the Pound [#] key.
You entered XX merchant
number...
Press [1] if the merchant
number is correct, or press [2]
if it is incorrect.
Enter the transaction
code and...
Press [1] and then [4] for
AVS ONLY, and then press
the Pound [#] key.
Enter the credit card
number...
Key in the credit card number,
and then press the Pound [#]
key.
Enter the expiration date...
Key in the card’s expiration
date in MMYY format, and then
press the Pound [#] key.
Enter the billing address...
Key in the cardholder’s billing
address street number or
P.O. Box, and then press [#].
Enter the ZIP or postal...
Key in the cardholder’s billing
address ZIP code, and then
press [#].
The AVS response is...
Press [9] to repeat the code,
or press the Star [*] key to
return to the transaction menu.
TO ENTER A LETTER
Press the star [*] key, then press the letter’s button one or
more times to indicate its position on the key.
Press the star [*] key again when finished.
EXAMPLE
PRESS
To enter the letter “L”
[*], [5], [5], [5], [*]
To enter the letter “T”
[*], [8], [*]
To enter the letter “Q”
[*], [7], [7], [*]