G-Technology G-RAID Studio User Manual - Support & Warranty
p.23
Support & Warranty
What must you do?
If you are having trouble with a product, before seeking limited warranty service, first follow the
troubleshooting procedures that HitachiGST or your reseller provides. To obtain limited warranty
service, you must first obtain a Return Materials Authorization and ship-to address by contacting
the appropriate HitachiGST Call Center listed at http://www.hitachigst.com/warranty. You must
return the covered hard disk drive using approved packaging to our logistics center. Packaging
guidelines can be found at: http:/www.hitachigst.com/warranty. You must pay any associated
transportation charges, duties and insurance in shipping the drive to our logistics center. You
should remove all personal information from the product prior to its return.
What will Hitachi GST do?
Hitachi GST will replace the drive with a functionally equivalent replacement product, transporta-
tion prepaid. Hitachi GST may replace your product with a product that was previously used,
repaired and tested to meet Hitachi GST specifications. You receive title to the replaced product
at delivery to carrier at Hitachi GST shipping point. You are responsible for importation of the
replaced product, if applicable. Hitachi GST will not return the original drive to consumers; there-
fore, the consumer is responsible for moving data to another media before returning. Data Re-
covery is not covered under this warranty and is not part of the warranty returns process. Hitachi
GST warrants that the replaced products are covered for the remainder of the original product
warranty or 90 days, whichever is greater.
How is our liability limited?
HITACHIGST AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LI-
ABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2)
LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAG-
ES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR
SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW
LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
G-Technology, a division of Hitachi Global Storage Technologies
Tel: (310) 449–4599, Fax: (310) 449–4670, info@g-technology.com