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- Warranty Information Booklet
Jeep Automobile Warranty Information Booklet
Summary of Automobile
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Chrysler group llc w a r r a n t y i n f o r m a t i o n 2 0 1 3 13genj-026-aa first edition printed in u.S.A. All vehicles.
Page 2: Important
Important this booklet contains chrysler group llc limited warranties. It should be kept in your vehicle and presented to your dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet. Original owner’s name street address city and state vehicle identifi cation numb...
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Warranty coverage at a glance description 1 yr/ 12, 000 2 yr/ 24,000 3 yr/ 36,000 3 yr/ 50,000 3 yr/ unlimited 5 yr/ 50,000 5 yr/ 100,000 7 yr/ 70,000 8 yr/ 80,000 basic limited warranty coverage special extended warranty coverage anti-corrosion perforation limited warranty: all panels outer panels ...
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1. Your legal rights under these limited warranties 1.1 incidental and consequential damages not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2. What’s covered under chrysler group llc’s warranties 2.1 basic limited warranty . . . . . . . . . . . . . . . . 5 2.2 corrosion warranty...
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6. How to get warranty service 6.1 where to take your vehicle . . . . . . . . . . . . 22 6.2 how to get tow service - u.S. Or canada only * . . . . . . . . . . . . . . . . . . . . . 24 6.3 emergency warranty repairs . . . . . . . . . . . . 25 6.4 getting service under the federal emission performanc...
Page 6: These Limited Warranties
1. Your legal rights under these limited warranties the warranties contained in this booklet are the only express warranties that chrysler group llc ( ⬙chrysler⬙) makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from state to state. Fo...
Page 7: 2. What’S Covered Under
2. What’s covered under chrysler group llc’s warranties 2.1 basic limited warranty a. Who is covered? You are covered by the basic limited warranty if you are a purchaser for use of the vehicle. B. What’s covered the basic limited warranty covers the cost of all parts and labor needed to repair any ...
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Be sure you get a copy of any warranty that applies to these items from your dealer, or from the maker of the product. You can find the tire and unwired headphone warranty statements in your owner’s literature package. D. Towing costs are covered under certain circumstances the basic limited warrant...
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• clutch discs or modular clutch assembly (as equipped); • windshield and rear window; and • wheel alignment and wheel balancing g. Registration and operation requirements the basic limited warranty covers your vehicle only if: • it was built for sale in the u.S.; • it’s registered in the u.S.; • it...
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2.2 corrosion warranty a. Who is covered? You are covered if you are a purchaser for use of the vehicle. B. What’s covered this warranty covers the cost of all parts and labor needed to repair or replace any sheet metal panels that get holes from rust or other corro- sion. If a hole occurs because o...
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2.3 restraint system limited warranty (vehicles sold and registered in the state of kansas only) for vehicles sold and registered in the state of kan- sas, seatbelts and related seatbelt components are warranted against defects in workmanship and ma- terials for 10 years, regardless of mileage. This...
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D. Towing costs are covered the powertrain limited warranty covers the cost of towing your vehicle to the nearest autho- rized chrysler, dodge, jeep or ram dealer if your vehicle cannot be driven because a covered part has failed. If you choose to go to another dealership, you will be responsible fo...
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Front wheel drive: transaxle case and all internal parts; axle shaft as- semblies; constant velocity joints and boots; differ- ential cover; oil pan; transaxle speed sensors; trans- axle solenoid assembly; prndl position switch; transaxle electronic controller; torque converter; seals and gaskets fo...
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F. Other provisions of this powertrain limited warranty all other terms of the new vehicle limited war- ranty including the section 1 (your rights under these limited warranties) and section 3 (what’s not covered) apply to this powertrain limited warranty. What’s covered under chrysler group llc’s w...
Page 15: 3. What’S Not Covered
3. What’s not covered 3.1 modifications not covered a. Some modifications don’t void the warranties but aren’t covered certain changes that you might make to your vehicle do not, by themselves, void the warran- ties described in this booklet. Examples of some of these changes are: • installing non-c...
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• changing the vehicle’s configuration or di- mensions, such as converting the vehicle into a limousine or food service vehicle; or • using any refrigerant that chrysler has not approved. B. Modifications that will void your warranties these actions will void your warranties: • disconnecting, tamper...
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3.3 maintenance costs not covered your warranties don’t cover the costs of repairing damage caused by poor or improper maintenance. Nor do they cover damage caused by the use of contaminated fuels, or by the use of fuels, oils, lu- bricants, cleaners or fluids other than those recom- mended in your ...
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• corrosion caused by the extensive or abnormal transport of caustic materials like chemicals, ac- ids, and fertilizers; and • corrosion of special bodies, body conversions, or equipment that was not on your vehicle when it left the manufacturing plant or was not supplied by chrysler. 3.6 other excl...
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3.7 total loss, salvage, junk, or scrap vehicles not covered a vehicle has no warranty coverage of any kind if: • the vehicle is declared to be a total loss by an insurance company; • the vehicle is rebuilt after being declared to be a total loss by an insurance company; or • the vehicle is issued a...
Page 20: 4. Other Terms Of Your
4. Other terms of your warranties 4.1 exchanged parts may be used in warranty repairs in the interest of customer satisfaction, chrysler group llc ( ⬙chrysler⬙) may offer exchange service on some vehicle parts. This service is intended to reduce the amount of time your vehicle is not avail- able for...
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4.2 pre-delivery service a defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and other components of your vehicle may have occurred at the factory or while it was being shipped to the dealer. Such a defect or damage is usually detected and corrected at the factory. In addi...
Page 22: By Law
5. Emission warranties required by law 5.1 federal emission warranty a. Parts covered for 2 years or 24,000 miles federal law requires chrysler group llc ( ⬙chrysler⬙) to warrant the following emissions parts for 2 years or 24,000 miles, whichever occurs first. Chrysler covers all of these parts und...
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• vacuum, temperature, altitude, speed, time- sensitive valves, sensors, and switches used in these components and systems. B. Parts covered for 8 years or 80,000 miles if your vehicle has one of the following parts, this federal emission warranty covers that part for a period of 8 years or 80,000 m...
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6. How to get warranty service 6.1 where to take your vehicle a. In the united states (we include u.S. Possessions and territories as part of the united states for warranty purposes): warranty service must be done by an authorized chrysler, dodge, jeep or ram dealer. We strongly recommend that you t...
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• if the authorized dealership charges you for repairs which you feel should be covered un- der your warranty, please get a detailed re- ceipt for the work done. Make sure that this receipt lists all warranty repairs and parts that were involved. (this receipt will be similar to the one used by the ...
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E. Notice: if your vehicle is registered outside of the united states, and you have not followed the procedure set out above, your vehicle will no longer be eligible for warranty coverage of any kind. (vehicles registered to united states gov- ernment officials or military personnel on as- signment ...
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You will be given the name of the service pro- vider and an estimated time of arrival. If you feel you are in an ⬙unsafe situation⬙, please let us know. With your consent, we will contact local police or safety authorities. B. If unable to contact 24-hour towing assistance: if you are unable to cont...
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6.4 getting service under the federal emission performance warranties a. What to do if your vehicle has failed an emissions test de- scribed in 5.2: • take it to an authorized chrysler, dodge, jeep or ram dealer as soon as possible. • give the service representative the printout showing that your ve...
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If you want more information about getting service under the federal emission warranty or the perfor- mance warranty, or if you want to report what you think is a violation of these warranties, you can contact: manager, certification and compliance division warranty claims environmental protection a...
Page 30: Problems
7. How to deal with warranty problems 7.1 steps to take a. In general normally, warranty problems can be resolved by your dealer’s sales or service departments. That’s why you should always talk to your deal- er’s service manager or sales manager first. But if you’re not satisfied with your dealer’s...
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C. If your problem still isn’t resolved for customers residing in arkansas, idaho, kentucky and minnesota only: (note: this process is not available for resi- dents of other states.) if you can’t resolve your warranty problem after following the two steps described in 7.1(a), and you live in arkansa...
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The cap will need the following information from you: 1) legible copies of all documents and repair orders relevant to your case, 2) vehicle identifica- tion number of your vehicle, 3) a brief description of your unresolved concern, 4) the identity of your servicing/selling dealer, 5) the date(s) of...
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• if you request a documents-only review, an ncds panel will review and decide your case. Neither you, the dealer nor chrysler need be present. • ncds will send you a written statement of de- cision. This statement will include the decision, any action to be taken by the dealer or chrysler and the t...
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D. Notice under state lemon laws some states have laws allowing you to get a replacement vehicle or a refund of the vehicle’s purchase price under certain circumstances. These laws vary from state to state. If your state law allows, chrysler requires that you first no- tify us in writing of any serv...
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To contact chrysler by email, simply access the following website: www.Jeep.Com (click on the ⬙contact us⬙ button) • in canada: chrysler canada, inc. Customer service chrysler centre p.O. Box 1621 windsor, ontario n9a-4h6 phone: (800) 465-2001 • in mexico, contact the customer relations of- fice for...
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8. Optional service contract chrysler group llc’s or chrysler service contract company llc’s optional service contracts offer valuable protection against repair costs when these warranties don’t apply. They compliment but don’t replace the warranty coverages outlined in this booklet. Several plans a...
Page 37: 9. Maintenance
9. Maintenance 9.1 general information it’s your responsibility to properly maintain and operate your new vehicle. Follow the instructions contained in the general and scheduled mainte- nance service guidelines in your owner’s manual. Regular, scheduled maintenance is essential to trouble-free opera...
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9.2 where to go for maintenance chrysler recommends that you return to the dealer from whom you bought your vehicle for all mainte- nance service both during and after the warranty periods. Although you can get warranty service from any dealer who sells your particular make, returning to your sellin...
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Page 43: Important
Important this booklet contains chrysler group llc limited warranties. It should be kept in your vehicle and presented to your dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet. Original owner’s name street address city and state vehicle identifi cation numb...
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Chrysler group llc w a r r a n t y i n f o r m a t i o n 2 0 1 3 13genj-026-aa first edition printed in u.S.A. All vehicles.