1. DL manuals
  2. Jeep
  3. Automobile Accessories
  4. Automobile
  5. Warranty Information Booklet

Jeep Automobile Warranty Information Booklet

Manual is about: Chrysler LLC

Summary of Automobile

  • Page 1

    11111 description 1 yr/ 2 yr/ 3 yr/ 3 yr/ 3 yr/ 5 yr/ 5 yr/ 7 yr/ 7 yr/ 8 yr/ 12,000 24,000 36,000 50,000 unlmtd 50,000 100,000 70,000 100,000 80,000 lifetime basic limited warranty coverage special extended warranty coverage anti-corrosion perforation limited warranty: all panels outer panels power...

  • Page 2

    22222 table of contents 1. Your legal rights under these limited warranties . . . . . . . . . . . . . . . . . . . . 4 1.1 incidental and consequential damages not covered . . . . . . . . . . . . . . . . . . 4 2. What’s covered under chrysler motors llc's warranties 2.1 basic limited warranty . . . ....

  • Page 3

    33333 table of contents 5. Emission warranties required by law 5.1 federal emission warranty . . . . . . . . . . . . . . . . . . 25 5.2 emission performance warranty . . . . . . . . . . . . . . . 27 5.3 california emission warranty . . . . . . . . . . . . . . . . . 28 6. How to get warranty service ...

  • Page 4: 1. Your Legal Rights Under

    44444 legal rights 1. Your legal rights under these limited warranties the warranties contained in this booklet are the only express warranties that chrysler motors llc ("chrysler") makes for your vehicle. These warranties give you specific legal rights. You may also have other rights that vary from...

  • Page 5: 2.  What'S Covered Under

    55555 2. What's covered under chrysler motors llc's warranties 2.1 basic limited warranty a. Who is covered? You are covered by the basic limited warranty if you are a purchaser for use of the vehicle. B. What’s covered the basic limited warranty covers the cost of all parts and labor needed to repa...

  • Page 6

    66666 • items added or changed after your vehicle left the manufacturing plant, such as accessories or protection products, or items changed because of customization or van conversion. Be sure you get a copy of any warranty that applies to these items from your dealer, or from the maker of the produ...

  • Page 7

    77777 g. Registration and operation requirements the basic limited warranty covers your vehicle only if: • it was built for sale in the u.S.; • it’s registered in the u.S.; • it’s driven mainly in the u.S. Or canada; and • it’s operated and maintained in the manner described in your owner’s manual. ...

  • Page 8

    88888 h. If your vehicle leaves the united states (we include u.S. Possessions and territories as part of the united states for warranty purposes): except where specifically required by law, there is no warranty coverage on this vehicle if it is sold in or registered in countries other than the unit...

  • Page 9

    99999 c. How long it lasts this warranty starts when your basic limited warranty begins under 2.1(e). This warranty has two time-and-mileage limits: • for sheet metal panels, the limit is 36 months, with no mileage limit. • for an outer-body sheet metal panel — one that is finish-painted and that so...

  • Page 10

    1 0 1 0 1 0 1 0 1 0 what's covered under chrysler motors llc's warranties 2.4 lifetime powertrain limited warranty a. Who is covered? You are covered by the lifetime powertrain limited warranty if you are the first registered owner or lessee for use of the vehicle sold and delivered on or after july...

  • Page 11

    1 1 1 111 1 111 what's covered under chrysler motors llc's warranties gasoline engine: cylinder block and all internal parts; cylinder head assemblies; timing case, timing chain, timing belt, gears and sprockets; vibration damper; oil pump; water pump and housing; intake and exhaust manifolds; flywh...

  • Page 12

    1 2 1 2 1 2 1 2 1 2 what's covered under chrysler motors llc's warranties rear wheel drive: rear axle housing and all internal parts; axle shafts; axle shaft bearings; drive shaft assemblies; drive shaft center bearings; universal joints and yokes; seals and gaskets for listed components only. Four-...

  • Page 13

    1 3 1 3 1 3 1 3 1 3 h. Other provisions of this powertrain limited warranty all other terms of the new vehicle limited warranty including the section 1 (your rights under these limited warranties) and section 3 (what's not covered) apply to this powertrain limited warranty. What's covered under chry...

  • Page 14

    1 4 1 4 1 4 1 4 1 4 powertrain limited warranty inspection five year inspection interval powertrain inspected _________________ _____________ odometer reading date ____________ _____________ repair order # dealer code _____________________________________________ authorized dealership name _________...

  • Page 15

    1 5 1 5 1 5 1 5 1 5 powertrain limited warranty inspection fifteen year inspection interval powertrain inspected _________________ _____________ odometer reading date ____________ _____________ repair order # dealer code _____________________________________________ authorized dealership name ______...

  • Page 16

    1 6 1 6 1 6 1 6 1 6 powertrain limited warranty inspection twenty five year inspection interval powertrain inspected _________________ _____________ odometer reading date ____________ _____________ repair order # dealer code _____________________________________________ authorized dealership name __...

  • Page 17: 3. What'S Not Covered

    1 7 1 7 1 7 1 7 1 7 3. What's not covered 3.1 modifications not covered a. Some modifications don’t void the warranties but aren’t covered certain changes that you might make to your vehicle do not, by themselves, void the warranties described in this booklet. Examples of some of these changes are: ...

  • Page 18

    1 8 1 8 1 8 1 8 1 8 • changing the vehicle's configuration or dimensions, such as converting the vehicle into a limousine or food service vehicle; or • using any refrigerant that chrysler has not approved. B. Modifications that will void your warranties these actions will void your warranties: • dis...

  • Page 19

    1 9 1 9 1 9 1 9 1 9 what's not covered • lubrication; • engine tune-ups; • replacing filters, coolant, spark plugs, bulbs, or fuses (unless those costs result from a covered repair); • cleaning and polishing; and • replacing worn wiper blades, worn brake pads and linings, or clutch linings. 3.3 main...

  • Page 20

    2 0 2 0 2 0 2 0 2 0 what's not covered 3.4 racing not covered your warranties don’t cover the costs of repairing damage or conditions caused by racing, nor do they cover the repair of any defects that are found as the result of participating in a racing event. 3.5 certain kinds of corrosion not cove...

  • Page 21

    2 1 2 1 2 1 2 1 2 1 what's not covered • use of used parts, even if they were originally supplied by chrysler (however, authorized chrysler / mopar remanufactured parts are covered); • windshield or rear window damage from external objects; • any changes made to your vehicle that don’t comply with c...

  • Page 22

    2 2 2 2 2 2 2 2 2 2 3.8 restricted warranty your warranties can also be restricted by chrysler. Chrysler may restrict the warranty on your vehicle if the vehicle is not properly maintained, or if the vehicle is abused or neglected, and the abuse or neglect interferes with the proper functioning of t...

  • Page 23: 4. Other Terms of Your

    2 3 2 3 2 3 2 3 2 3 4. Other terms of your warranties 4.1 exchanged parts may be used in warranty repairs in the interest of customer satisfaction, chrysler motors llc ("chrysler") may offer exchange service on some vehicle parts. This service is intended to reduce the amount of time your vehicle is...

  • Page 24

    2 4 2 4 2 4 2 4 2 4 4.4 governing law and other terms all of the warranties, except for the federal emis- sions and noise warranty and the california emissions warranties, are made under michigan law, and michigan law will be used to interpret them. Punitive, exemplary or multiple damages may not be...

  • Page 25: By Law

    2 5 2 5 2 5 2 5 2 5 5. Emission warranties required by law 5.1 federal emission warranty a. Parts covered for 2 years or 24,000 miles federal law requires chrysler motors llc ("chrysler") to warrant the following emissions parts for 2 years or 24,000 miles, whichever occurs first. Chrysler covers al...

  • Page 26

    2 6 2 6 2 6 2 6 2 6 • positive crankcase-ventilation (pcv) valve or orifice; • secondary ignition wires; • spark plugs; • throttle body; • transmission-control module; • vacuum hoses, clamps, and fittings, as well as tubing used for these components; • vacuum, temperature, altitude, speed, time- sen...

  • Page 27

    2 7 2 7 2 7 2 7 2 7 5.2 emission performance warranty this warranty supplements the federal warranty under 5.1. It lasts for 2 years or 24,000 miles on the odom- eter, whichever occurs first. If your vehicle has one of the following parts, catalytic converter and powertrain control module, this fede...

  • Page 28

    2 8 2 8 2 8 2 8 2 8 5.3 california emission warranty your warranty rights and obligations (applies only to vehicles certified for sale and regis- tered in the state of california) the california air resources board is pleased to explain the emission control system warranty on your 2008 model vehicle...

  • Page 29

    2 9 2 9 2 9 2 9 2 9 manufacturer's warranty coverage for 3 years or 50,000 miles, whichever first occurs: 1. If your vehicle fails a smog check inspection, all neces- sary repairs and adjustments will be made by chrysler to ensure that your vehicle passes the inspection. This is your emission contro...

  • Page 30

    3 0 3 0 3 0 3 0 3 0 5.3 california emission warranty contd. Cannot deny warranty solely for the lack of receipts or for your failure to ensure the perfor- mance of all scheduled maintenance. -- you are responsible for presenting your vehicle to a chrysler, dodge or jeep dealer as soon as a problem e...

  • Page 31

    3 1 3 1 3 1 3 1 3 1 emission warranties required by law in addition, if your vehicle fails a smog check inspection, chrysler will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. Your emission control system may include parts such as the fuel injection sy...

  • Page 32

    3 2 3 2 3 2 3 2 3 2 d. Getting service under this warranty section 6.5 explains how to get service under this warranty. E. Parts covered for 8 years or 100,000 miles, whichever occurs first if your vehicle qualifies for this warranty, you will find this statement, "certified to optional useful life ...

  • Page 33

    3 3 3 3 3 3 3 3 3 3 6. How to get warranty service 6.1 where to take your vehicle a. In the united states (we include u.S. Possessions and territories as part of the united states for warranty purposes): warranty service must be done by an authorized chrysler, dodge or jeep dealer. We strongly recom...

  • Page 34

    3 4 3 4 3 4 3 4 3 4 • if the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work done. Make sure that this receipt lists all warranty repairs and parts that were involved. (this receipt will be similar to the ...

  • Page 35

    3 5 3 5 3 5 3 5 3 5 * towing services provided through cross country motor club, inc., medford, ma 02155, except in ak, ca, hi, or, wi, and wy, where services are provided by cross country motor club of california, inc., medford,, ma 02155. 6.2 how to get tow service - u.S. Or canada only * a. What ...

  • Page 36

    3 6 3 6 3 6 3 6 3 6 you for the reasonable amounts you actually paid, based on the usual and customary charges for that service in the area where they were provided. Chrysler motors llc's determination relating to reimbursement are final. Correspondence should be mailed to: chrysler towing assistanc...

  • Page 37

    3 7 3 7 3 7 3 7 3 7 • if possible, bring all service receipts, maintenance logs, and records proving that your vehicle has been properly maintained, since you may be required to show them. B. Further steps you can take, and how to get more information if you think your dealer has wrongly denied you ...

  • Page 38

    3 8 3 8 3 8 3 8 3 8 ("chrysler") will repair the vehicle so that it will pass a state smog check re-test. The owner should take the vehicle to any authorized chrysler, dodge or jeep dealer for warranty repairs and give a copy of the failed smog check test report to the dealer. If the owner is not no...

  • Page 39

    3 9 3 9 3 9 3 9 3 9 under this warranty, an emergency occurs if a part will not be available within 30 days or if a repair can't be completed within 30 days. D. How to get more information if you want more information about getting service under the california emission warranty, you can contact one ...

  • Page 40: Problems

    4 0 4 0 4 0 4 0 4 0 step 2: if your dealership still can’t resolve the problem, contact the chrysler customer assistance center. You’ll find the address in section 7.2. B. What chrysler will do once you have followed the two steps described in 7.1(a), a chrysler representative at chrysler headquar- ...

  • Page 41

    4 1 4 1 4 1 4 1 4 1 national center for dispute settlement chrysler motors llc customer arbitration process p.O. Box 560208 dallas, tx 75356-0208 the cap reviews only vehicle disputes involving chrysler motors llc ("chrysler") limited warranty or a chrysler / mopar part limited warranty. The cap doe...

  • Page 42

    4 2 4 2 4 2 4 2 4 2 how to deal with warranty problems settlement. Your case will then be closed. There is no requirement for you to participate in this settlement process. • if you requested an oral hearing, a decision-maker will contact you to arrange a convenient time and place for a hearing. Usu...

  • Page 43

    4 3 4 3 4 3 4 3 4 3 laws vary from state to state. If your state law allows, chrysler requires that you first notify us in writing of any service difficulty that you may have experienced so that we can have a chance to make any needed repairs before you are eligible for remedies provided by these la...

  • Page 44

    4 4 4 4 4 4 4 4 4 4 • in the united states: chrysler customer assistance center p.O. Box 21-8004 auburn hills, michigan 48321-8004 phone: (800) 992-1997 to contact chrysler by email, simply access the following websites: www.Jeep.Com (click on the "contact us" button) • in canada: chrysler canada, i...

  • Page 45

    4 5 4 5 4 5 4 5 4 5 8. Optional service contract chrysler motors llc's or chrysler service contract com- pany llc's optional service contracts offer valuable protection against repair costs when these warranties don’t apply. They complement but don’t replace the warranty coverages outlined in this b...

  • Page 46: 9. Maintenance

    4 6 4 6 4 6 4 6 4 6 9. Maintenance 9.1 general information it’s your responsibility to properly maintain and operate your new vehicle. Follow the instructions contained in the general and scheduled maintenance service guidelines in your owner’s manual. Regular, scheduled maintenance is essential to ...

  • Page 47

    4 7 4 7 4 7 4 7 4 7 maintenance 9.2 where to go for maintenance chrysler recommends that you return to the dealer from whom you bought your vehicle for all maintenance service both during and after the warranty periods. Although you can get warranty service from any dealer who sells your particular ...

  • Page 48

    4 8 4 8 4 8 4 8 4 8 n ot e s n o t e s.