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NEC UX5000 Quick Setup Manual

Summary of UX5000

  • Page 1

    Empowered by innovation indepth quick setup guide for the ux5000 p/n 0913232 rev 1, may 2009 printed in u.S.A. 3.13.100.7 technical support web site: http://ws1.Necii.Com (registration is required).

  • Page 2

    This manual has been developed by nec unified solutions, inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward ...

  • Page 3: Table of Contents

    Table of contents indepth quick setup guide for the ux5000 ◆ table of contents- 1 section 1: programming the ux5000 communications server . . . . . . . . . . . . . . . 1 ip address : program 10-12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

  • Page 4: Table of Contents

    Table of contents table of contents - 2 ◆ indepth quick setup guide for the ux5000

  • Page 5: Indepth Basic Setup Guide

    Indepth basic setup guide section 1: programming the ux5000 communications server indepth quick setup guide for the ux5000 ◆ 1 indepth basic setup guide section 1: programming the ux5000 communications server section 1: programming the ux5000 communications server this is a quick start guide for ind...

  • Page 6: Indepth Basic Setup Guide

    Indepth basic setup guide section 1: programming the ux5000 communications server 2 ◆ indepth quick setup guide for the ux5000 ports and keep alive timer : program 10-20 after we have configured the ccpu with an ip address, you need to define the port that will be used to out- put data. This port wi...

  • Page 7: Indepth Basic Setup Guide

    Indepth basic setup guide section 1: programming the ux5000 communications server indepth quick setup guide for the ux5000 ◆ 3 programming the extension and agent groups : program 11-17 the ux5000 routes calls to a group of physical extensions on the basis of the longest waiting call to the long- es...

  • Page 8: Indepth Basic Setup Guide

    Indepth basic setup guide section 1: programming the ux5000 communications server 4 ◆ indepth quick setup guide for the ux5000 configuring acd groups : program 41-02 as stated in the previous section, the physical extensions used to route calls to must be put into an extension group. In the example ...

  • Page 9: Indepth Basic Setup Guide

    Indepth basic setup guide section 1: programming the ux5000 communications server indepth quick setup guide for the ux5000 ◆ 5 configuring acd log-in mode : program 41-17 and 41-18 the acd log-in mode for aic requires indepth software 3.13.0.2b or higher. Using the aic option in the ux5000, an agent...

  • Page 10: Indepth Basic Setup Guide

    Indepth basic setup guide section 1: programming the ux5000 communications server 6 ◆ indepth quick setup guide for the ux5000 - for your notes -.

  • Page 11: Indepth Basic Setup Guide

    Indepth basic setup guide section 2: programming indepth indepth quick setup guide for the ux5000 ◆ 7 section 2: programming indepth section 2: programming indepth there are three components within indepth that will need configuring: 1. The system configuration which is done via the configurator 2. ...

  • Page 12: Indepth Basic Setup Guide

    Indepth basic setup guide section 2: programming indepth 8 ◆ indepth quick setup guide for the ux5000 default configuration in version 3.13 the system defaults will cover: 1. 128 lines in the range 1-128. These lines are offset with a 9 to give 9001 to 9128. 2. Two line groups - one for analog lines...

  • Page 13: Indepth Basic Setup Guide

    Indepth basic setup guide section 2: programming indepth indepth quick setup guide for the ux5000 ◆ 9 a new dialog box will appear to allow you to add lines, delete lines or edit lines. Here you can click cancel if you have made no changes or want to cancel any changes. Or, click ok if you want to s...

  • Page 14: Indepth Basic Setup Guide

    Indepth basic setup guide section 2: programming indepth 10 ◆ indepth quick setup guide for the ux5000 here you can add new groups, delete groups or edit existing groups. Below you can see the line group configuration dialog box which allows you to add or remove lines from the group as well as make ...

  • Page 15: Indepth Basic Setup Guide

    Indepth basic setup guide section 2: programming indepth indepth quick setup guide for the ux5000 ◆ 11 configuring device super groups click edit super groups will bring you to the edit super groups dialog box. Here you can add new super groups, delete super groups or edit existing super groups. Bel...

  • Page 16: Indepth Basic Setup Guide

    Indepth basic setup guide section 2: programming indepth 12 ◆ indepth quick setup guide for the ux5000 extensions and agents configuration configuring most devices are similar, so this section will just highlight a few differences. Selecting the extensions/agents tab will bring you to the extensions...

  • Page 17: Indepth Basic Setup Guide

    Indepth basic setup guide section 2: programming indepth indepth quick setup guide for the ux5000 ◆ 13 extension and agent group configuration here you can see that extension group 2, which is called customer service, is associated with an agent group by the same name and, if you were to look at the...

  • Page 18: Indepth Basic Setup Guide

    Indepth basic setup guide section 2: programming indepth 14 ◆ indepth quick setup guide for the ux5000 voice mail ports voice mail ports have to be configured differently. As the indepth is able to track all calls on all devices, this means that a call answered by a voice mail port is considered ans...

  • Page 19: Indepth Basic Setup Guide

    Indepth basic setup guide section 2: programming indepth indepth quick setup guide for the ux5000 ◆ 15 shifts shifts control the data that is included or excluded from a report. So running a report from 8:30 am monday until 17:00 on friday and using the 24-hour shift will include all activity betwee...

  • Page 20: Indepth Basic Setup Guide

    Indepth basic setup guide section 2: programming indepth 16 ◆ indepth quick setup guide for the ux5000 this dialog box allows you to define the days and times that make up the working day. In this example, the working day is monday through friday between 08:30 and 18:00. Each cell can be set individ...

  • Page 21: Nec Unified Solutions, Inc.

    Indepth quick setup guide for the ux5000 contact information ◆ 17 nec unified solutions, inc. 4 forest parkway shelton, ct 06484 www.Necux5000.Com important telephone numbers sales support and general information . . . . . . . . . . . . . . . . . . . 800-365-1928 technical service current products (...

  • Page 22

    (0913232) may 8, 2009, rev 1 printed in u.S.A. Nec unified solutions, inc. 4 forest parkway shelton, ct 06484 www.Necux5000.Com (see inside back cover for contact information.).