Oce im2330 Network Administration Manual - page 51
Troubleshooting Overview 49
2
Confirm that the protocol
suite installed on the client
computer has been updated
with the latest software for
the given operating system.
If your network only sup-
ports the IPX/SPX protocol,
make sure that the most
current version of Novell Cli-
ent software is installed.
Next Step
Ø
Ö
See the vendor’s Web site for
information about product
updates and technical supports.
3
Print a NIC Configuration
page from this equipment.
Does this equipment sup-
port the same protocol as
the network?
Next Step
Ø
Ö
Configure the proper protocol.
4
Change the protocol set-
tings from Printer Utility, if
necessary, and reboot the
equipment for the changes
to take effect. Repeat step
2. Was the device discov-
ered?
End
Next Step
Ø
5
Check the NIC Configura-
tion page. Are the IP
Address and subnet mask
settings correct?
Next Step
Ø
Ö
Setup the TCP/IP settings cor-
rectly.
6
Check the router to make
sure it is not filtering out this
equipment packets. Is the
router processing equip-
ment packets correctly?
Next Step
Ø
Ö
Adjust the router settings.
7
Can another computer
within the same network
segment discover this
equipment?
Next Step
Ø
Ö
Refer to following section to trou-
bleshoot the condition.
P.44 “Network Connectivity
Problems”
8
Check the NIC Configura-
tion page. Is the Unit Serial
Number part of the device
name?
Next Step
Ø
Ö
Contact your service representa-
tive.
9
Check link activities on the
port being used by this
equipment and the integrity
of the network cable, hub,
or switch that connects this
equipment to the network.
Replace any network com-
ponents that you can tell or
suspect are faulty.
End
Ö
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