Oce im2330 Network Administration Manual - page 55
Troubleshooting Hardware Errors 53
Troubleshooting Hardware Errors
The topics in this chapter cover errors or faults that affect normal copier or controller operation.
This includes, but is not limited to, the following conditions:
y
Faulty or improperly installed system board, cables, and connectors.
y
Faulty or malfunctioning copier components, such as standard or optional finishing units, the
Auto Duplexer Unit (ADU), or the Large Capacity Feeder (LCF).
y
Corrupt or outdated system software or copier firmware.
Resolving copier operation problems falls outside the scope of this guide, but this chapter will
assist you in interpreting error messages and then identifying the source of a problem. If you
determine that the problem is related to copier operation, refer to the Operator’s Manual for
Basic Function.
This chapter also covers how to use the administration utility, Printer Utility, to diagnose and
resolve hardware-related errors. For more information about resolving error messages dis-
played on the Touch Panel Display, refer to the Operator’s Manual for Basic Function or the
Touch Panel Display online Help.
Common Errors
Startup Page Does Not Print
Problem Description
If a startup page does not print when you power on this equipment, even though the print startup
page is enabled, there is a hardware error. Contact your authorized dealer for further assis-
tance.
Print Jobs Not Output
Problem Description
Most often, this problem is the result of a software error, such as incorrectly set driver property.
However, if you cannot output print jobs from any computer, the cause is probably a hardware
error.
Refer to the Printing Guide for more information on resolving output errors caused by incorrect
software settings.
The following checklist will help you identify the source of the error and direct you to information
resolving the issue. If the problem persists after you have followed all of the steps, contact your
authorized dealer for further assistance.
No Check...
Yes
No
For Instruction, Go To...
1
Is printing prohibited from all
connected client comput-
ers?
Next Step
Ø
Ö
Refer to the following section to
troubleshoot the condition.
P.44 “Troubleshooting Over-
view”