Oki es7120 Reference Manual - page 114
Troubleshooting > 114
F
OR
W
INDOWS
When the printer is not printing
U
SING
PRINTER
WEB
PAGE
CAUSE
VERIFICATION
ACTION
Incorrect IP address.
Ask your network
administrator to check
that the IP address is
correct.
Specify the correct IP
address for the printer.
When LPD Spool is set
to Memory, the print
data sent from a
computer in a single
print instruction has
exceeded the upper
limit of the receiving
capacity.
Check the memory
capacity of LPD Spool
and compare it with
the print data which
was sent in the single
print instruction.
1. If a single file of print
data has exceeded the
upper limit of the
memory capacity, divide
the file into smaller
ones and try again.
2. If multiple files have
exceeded the upper
limit of memory
capacity, reduce the
number of files to be
sent at one time.
An irrecoverable error
has occurred during
printing.
Check if an error is
displayed on the
control panel.
Switch off and then
switch on the printer.
The transport protocol is
different from that of
the computer.
Check the selected
transport protocol.
Select the same
transport protocol as
that of the computer.
SYMPTOM
REASON/ACTION
Cannot access the
Printers’ Web Page (EWS).
Is the printer working correctly?
Check if the power of the printer is switched on.
Is Printer Web Page enabled?
Print out the System Settings List to check.
Is the URL correctly entered?
Check the URL again. If connection fails, enter
the IP address to connect.
Is the proxy server being used?
Some proxy servers do not allow this feature.
Try connecting without using the proxy server.
Online Help for the web browser
The “Please wait”
message is displayed
throughout the Web
browser.
Wait for a while as instructed.
If the problem persists, refresh the Web
browser. If nothing happens, check if the printer
is working properly.
The Refresh button is not
working.
Are you using the supported OS and Web
browser?
Selecting the left frame
menu does not change
the display
Check whether the OS and web browser you are
using are supported
The screen display is
distorted.
Change the window size of the web browser.