Packet8 Virtual Office 6757i CT User Manual - Handli

Model 6757i CT Series IP Phone User Guide— 83

Handli

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When on Hold

To let your caller know that they are still on hold, music plays softly (if this has 

been set up for your system). The call/line appearance light for the line you are 

on remains solid to indicate that you are still connected.

Automatic Hold

When juggling between calls, you do not have to press the hold button to go 

from one call to the next. The phone automatically puts your current call on hold 

as soon as you press a new line/call appearance button. If you have more than 

one call on hold, you can reconnect to a held call by pressing the line/call 

appearance button where that call is being held. Press 

 to disconnect the 

call.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call 

information by pressing 

3

and

4

navigation keys. To reconnect to a call press the 

line/call appearance button where that call is being held. If you press the call/line 

appearance button again, you disconnect from the call.

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without 

consulting with the person receiving the call. To do this, simply complete the 

transfer immediately after you have entered the number. The call goes directly to 

the extension or outside line you transferred to. If the party you are transferring 

the call to does not answer, the transferred call rings back to your extension.

Consultative Transfer

You also have the option to consult with the person you are transferring the call 

to, before you complete the transfer. To do this, simply remain on the line until the 

receiving party answers the call. After consulting with the receiving party, you can 

either complete the transfer or cancel the transfer to go back to the original call.

Tue May 17 10:19am  00:27

Keri March

L1 Connected

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Goodbye