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RADVision Scopia XT5000 Series Administrator's Manual
Summary of Scopia XT5000 Series
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Scopia xt5000 endpoint with embedded server for ip office administrator guide version 3.2 for avaya ip office 8.1 3 .2.
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© 2000-2013 radvision ltd. All intellectual property rights in this publication are owned by radvision ltd and are protected by united states copyright laws, other applicable copyright laws and international treaty provisions. Radvision ltd retains all rights not expressly granted. All product and c...
Page 3: Table Of Contents
Table of contents chapter 1: about the scopia xt endpoint for ip office technical specifications ................................................................................................................................... 7 chapter 2: planning the topology of the scopia xt endpoint for ip off...
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Enabling the license from the scopia xt endpoint for ip office .......................................................43 performing basic configuration ......................................................................................................................44 accessing the quick setup p...
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Deleting xt endpoint certificates .....................................................................................................106 enabling the tls connection in xt endpoint .................................................................................. 107 enabling encryption for videoco...
Page 7: Technical Specifications
• support for dual hd video streams, allowing presentations and video clips to be shared in resolutions of up to 1080p 60 fps, depending on the license. This includes either video input from two cameras, or one video stream from the camera, and one presentation stream from the pc. • allows to easily...
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Table 1: physical device specifications scopia xt endpoint for ip office system power requirements 100-240 vac, 50/60 hz, 1.8 a max. For xt codec unit and ac direct for the monitor maximum power consumption 100w, ac input 115va (341 btu/hr) at 40°c operating temperature 0°c to 40°c (32°f to 104°f) r...
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Scopia xt endpoint for ip office live video resolution 1920 x 1080 @ 25, 30, 50, 60fps: hd1080p25, 30, 50, 60 (optional) 1280 x 720 @ 25, 30, 50, 60fps: hd720p25, 30, 50, 60 1024 x 576 @ 25, 30fps: w576p 768 x 448 @ 25, 30fps: w448p 704 x 576 @ 25, 30fps: 4cif 704 x 480 @ 25, 30fps: 4sif 576 x 336 @...
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Table 3: network and security capabilities scopia xt endpoint for ip office network interfaces 2 x 10/100/1000 base-t full-duplex (rj-45) 2nd glan enabled by default firewall traversal auto nat discovery http and stun h.460.18, h.460.19 administrator guide for scopia xt5000 endpoint with embedded se...
Page 12: With Scopia Xt Desktop
Table 4: video capabilities for participants hosted by scopia xt endpoint for ip office maximum resolution xt endpoint displayed and transmitted resolution (max) 720p (can be upgraded to 1080p) resolution of single participant's video in layout (max) 448p important: the capabilities depend on the se...
Page 13: Endpoint For Ip Office
Figure 2: scopia xt endpoint for ip office deployment planning nat and firewall traversal with scopia xt endpoint for ip office the scopia xt endpoint for ip office fully supports nat and firewall traversal, enabling you to place the unit behind a nat router or firewall and connect with other endpoi...
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Figure 3: using an http/stun server for nat and firewall traversal this approach works well in simple nat and firewall traversal deployments, typically used by home offices and small medium businesses (smbs). • using the xt endpoint for nat and firewall traversal in cases where your organization has...
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Figure 4: using xt endpoint for nat and firewall traversal regarding glan1 and glan2 configuration, the xt endpoint communicates simultaneously with the public and private network endpoints using ip addresses (see figure 4: using xt endpoint for nat and firewall traversal on page 15). Supporting isd...
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With the gateway approach less communication lines are needed. As all gateways do not connect at the same time and not all calls are isdn, many more endpoints can share the same isdn connection and gateway. Before you begin enable peer-to-peer mode in the scopia gateway for isdn. For more informatio...
Page 17: Ip Office
Reference guide for scopia xt endpoint for ip office api, which includes the list of commands over the ethernet interface. Implementing port security for the scopia xt endpoint for ip office the scopia xt endpoint for ip office provides video technology for room conferencing, including support for d...
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Table 6: bidirectional ports to open on the xt endpoint port range protocol destination functionality result of blocking port required 69 tftp (udp) tftp client or server enables sending and receiving files via tftp cannot send or receive files via tftp optional 80 http (tcp) web server enables you ...
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Port range protocol destination functionality result of blocking port required 3338 xml commands (tcp) scopia control, scopia xt desktop server enables communication with scopia control and scopia xt desktop server by sending commands and receiving responses cannot communicate with scopia control ap...
Page 20: Endpoint For Ip Office
Table 7: outbound ports to open from the scopia xt endpoint for ip office port range protocol destination functionality result of blocking port required 162 snmp (udp) an snmp manager station enables discovering the system ip address via snmp you cannot discover the system ip address via snmp option...
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• from the endpoint interface, select configure > advanced > networks > preferences > dynamic ports. Figure 6: configuring the tcp or udp port range from the web interface 2. Define how the xt codec unit assigns ports by selecting one of the following from auto detect: • no: the xt codec unit uses t...
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For example, decide where to deploy the xt endpoint, and the ports to open. 2. Read through and familiarize yourself with the different ways to manage your endpoint from both the web interface and from the endpoint itself, as described in getting started with managing the xt endpoint on page 22. 3. ...
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If the upgrade requires a license key, see registering and enabling your scopia xt endpoint for ip office license on page 38). Managing your xt endpoint from the web interface you can configure and control the xt endpoint remotely using the web interface: • perform administrative tasks, such as: – m...
Page 25: Office
The xt endpoint login page opens. Figure 7: logging into the xt endpoint web interface 2. Enter the username and password. The default username for the web interface is admin and the default password is 1234. Important: we recommend changing the default credentials after logging in for the first tim...
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If configuring from the endpoint, you must first enable advanced configuration, as described in maintaining the xt endpoint locally from the endpoint on page 35. To modify the pin, you must be connected via https (see below). Procedure 1. Access the remote management settings, as follows: • from the...
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Field name description enable all addresses allow access to remote management for all or specific pcs, as follows: • select yes to enable access to xt endpoint from any ip address in a network. • select no to allow access to specified computers only. If selected, you must also configure the address ...
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Before you begin • if configuring from the endpoint, you must first enable advanced configuration, as described in maintaining the xt endpoint locally from the endpoint on page 35. • by default, remote management is enabled. If you changed this configuration, make sure that you enable it as describe...
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Field name description address this field is only relevant if you set the enable all addresses field to no. Enter the ip address or ip addresses of the computers allowed to access xt endpoint. Subnet mask this field is only relevant if you set the enable all addresses field to no. Enter the subnet m...
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You navigate xt endpoint menus using arrow keys and pressing the ok/menu key on the xt remote control unit (for details, see using the xt remote control unit on page 30). Procedure 1. Verify that the led on the front panel of the xt codec unit is blinking. 2. Turn on the xt codec unit by pressing th...
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Using the xt remote control unit this section explains how to use the xt remote control unit to navigate through the system menus, and lists the function of each key. The xt remote control unit has an improved design and increases usability to give you a smoother and more efficient videoconferencing...
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Figure 11: the new xt remote control unit use the xt remote control unit to navigate through system menus, as follows: • scroll through menus and options using the arrow keys and pressing the ok/menu key. Important: use the ok/menu key to select an item or a specific option, such as when choosing th...
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You can also switch between abc, abc, and 123 input methods by pressing 1/a/a repeatedly while the cursor is in the input field. Pairing an xt remote control unit with a xt codec unit about this task multiple xt codec units can be set up in the conference room and controlled with different xt remote...
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Figure 12: setting the xt remote control unit code 2. Enter the numeric code in the remote control code field. You can choose any value between 1-99. 3. From the web interface only, select save. 4. On the xt remote control unit, press the * and # keys simultaneously until the red led blinks twice. F...
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Important: the code and icon do not appear when the default code, 01, is used. 6. Set the code and exit by doing one of the following: • in the web interface, select finish. • in the endpoint, press ok. Maintaining the xt endpoint locally from the endpoint about this task to perform advanced configu...
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2. Set show advanced settings to yes. 3. Press the back key on the xt remote control unit. The advanced section now appears in the configure screen. 4. Select configure > advanced. 5. Enter the password required to access the advanced settings. The default password is 1234. The advanced screen appea...
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Figure 14: advanced configuration screen 6. We recommend changing the default administrator password, as described in setting the administrator pin code for the xt endpoint on page 112. Administrator guide for scopia xt5000 endpoint with embedded server for ip office version 3.2 getting started with...
Page 39: License Key
Registering the scopia xt endpoint for ip office to obtain a license key about this task register your xt endpoint to obtain your license key to activate the features of the xt codec unit, and receive a number of additional benefits: • notification of software updates and new features availability. ...
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Table 10: scopia xt endpoint for ip office software options feature option/reference description video resolution 55111-00937 full hd (1080p) higher quality video at 1080p 60 fps instead the default 720p 60fps. Recording videoconferences 55111-00933 usb recording license you can record videoconferen...
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Remotely enabling the license from the web interface about this task this procedure describes how to enable the software license of an xt codec unit remotely via the web interface. You can also enable the license from the endpoint's interface, as described in enabling the license from the scopia xt ...
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Figure 15: accessing licenses from the scopia xt endpoint for ip office home page the licenses page appears. Administrator guide for scopia xt5000 endpoint with embedded server for ip office version 3.2 initial configuration
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Figure 16: enabling the license from the web interface important: the web page shows the serial number (10-digit string) and user code. The user code corresponds to the system mac address. These fields are not editable. The serial number is also printed on a label affixed at the back of the xt codec...
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Before you begin • obtain a license key for the scopia xt endpoint for ip office as described in registering the scopia xt endpoint for ip office to obtain a license key on page 38 or, if you are enabling a license option to extend scopia xt endpoint for ip office functionality, see installing and e...
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The installation guide for scopia xt endpoint for ip office, and safety instructions leaflet for scopia xt endpoint for ip office. To start using your xt endpoint, first define basic settings, such as the system's name, language, and network settings. This is relevant for both new installations, and...
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If the quick setup wizard is not displayed automatically when you first turn on the xt codec unit, select configure > quick setup from the main menu. Figure 18: accessing the quick setup 2. The quick setup wizard guides you through these basic configuration tasks: • setting the system name and langu...
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There is also a unicode version of the system name for users who want the name displayed on the titlebar to contain non-english characters. For more information, see modifying the system's name on the titlebar on page 54. You can also select the country in which the system is located and the languag...
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If performing the quick setup from the web interface, access the quick setup from the endpoint to adjust the image. This can be done at any time. Adjusting the image position about this task if your monitor does not center the image correctly, perform this procedure. This can be done from the endpoi...
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Figure 21: adjusting the image position 3. Use the arrow keys on the xt remote control unit to position the image, and then press ok/menu. 4. Press 2 to align the bottom right corner. 5. Use the arrow keys on the xt remote control unit to position the image, and then press ok/menu. 6. To configure n...
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Procedure 1. Press ok/menu and select one of the following from the ip address mode list: • automatic: (default) select this option if the system gets its ip address automatically (using dchp). The ip address, subnet mask, gateway, and dns fields appear as read-only. See table 11: configuring ip add...
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Table 11: configuring ip addresses field name description ip address enter the system static ip address here, used for accessing and managing the system. If the system retrieves its ip address automatically, this field displays the ip address assigned to the system. Subnet mask enter the subnet mask...
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Access the quick setup wizard from the endpoint or web interface, as described in accessing the quick setup procedure on page 45. Procedure 1. Set the use gatekeeper list to yes. Figure 23: gatekeeper settings 2. Set the mode list to manual. Important: if the gatekeeper is configured to be automatic...
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Navigation • remotely setting the system name and language on page 53 • setting date and time on page 57 • setting the time zone on page 58 • remotely setting regional information on page 59 • configuring the screen saver to start automatically on page 61 remotely setting the system name and languag...
Page 54
Figure 24: basic settings page 2. Enter the name of the xt endpoint in the system name field. 3. Select the required language from the language list. 4. From the web interface only, select save. Modifying the system's name on the titlebar about this task this procedure describes how to configure the...
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Figure 25: scopia xt endpoint for ip office's titlebar procedure 1. Access the system name settings: • from the xt endpoint web interface, select administrator settings > system > location. • from the endpoint's main menu, select configure > advanced > system > location. You need to enter the pin re...
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Table 12: setting the display name field description system name display mode select which name the system displays on the titlebar: • automatic: the system selects the name to display by checking how the endpoint was registered, in the following order: – if the system is registered to a sip registr...
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Setting date and time about this task you can set the date and time from either the endpoint or the web interface. Before you begin if configuring from the endpoint, you must first enable advanced configuration, as described in maintaining the xt endpoint locally from the endpoint on page 35. Proced...
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Field name description use default ntp server if your organization uses an external network time protocol (ntp) server for synchronizing the system clock, select yes. If your organization uses one or two internal ntp servers for that purpose, select no and enter the server ip address in fields serve...
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Figure 27: setting the time zone table 14: configuring time zone related settings field name description time zone list select the time zone to which the system belongs. Enable daylight time set the daylight or summer time field to yes or no according to the current daylight-saving status of your ti...
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Figure 28: setting regional information 3. Define regional settings as described in table 15: configuring regional information on page 60. Table 15: configuring regional information field name description system name enter the name that will appear in the local endpoint interface and in the remote e...
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Configuring the screen saver to start automatically about this task the screen saver helps to protect your monitor from burn-in without switching it off. This can be useful in situations when you stop using your scopia xt endpoint for ip office for a relatively short period of time. You can do this ...
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Registering the xt endpoint to ip office about this task the procedure in this section explains how to register your xt endpoint to the ip office sip registrar and how to configure the sip proxy connection. If you do not register to ip office, you cannot host videoconferences or use the full functio...
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Figure 30: configuring sip settings 2. Configure parameters as described in table 16: configuring sip-related parameters on page 63. Table 16: configuring sip-related parameters parameter description user enter the extension number of the user, as configured in ip office. When connecting over sip, t...
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Parameter description use sip registrar select yes. Registrar dns name enter the dns name or ip address of the ip office server. Use sip proxy select yes. Proxy dns name enter the dns name or ip address of the ip office server. Proxy model select auto. 3. From the web interface only, select save. 4....
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• from the xt endpoint web interface, select administrator settings > i/o connections > cameras > general. Figure 31: configuring general camera settings from the web interface 2. Configure the camera connection as described in table 17: configuring general camera settings on page 66: administrator ...
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Table 17: configuring general camera settings field name description default camera select the port of the xt codec unit which you connected the default camera, which is automatically activated when the system powers up. Figure 32: video inputs of the xt codec unit • hd1: select if you connected the...
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Field name description always power on camera ensures the camera does not automatically power off, enabling the system to be switched on via remote control, if the camera has an infrared receiver. Camera privacy mode places the camera in a sleep position, with the lens facing down and to the left, w...
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Table 18: configuring advanced camera settings field name description enable select yes to enable this camera. Otherwise, you cannot use the video input from this camera. If you connected multiple cameras via the scopia xt camera switch, enable each camera. You cannot disable the default camera. Mov...
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Setting up the monitor display modes about this task you can configure the monitor from the xt endpoint endpoint or web interface by: • setting its resolution • configuring the system to work with a single monitor or two monitors side-by-side. • modify the default video layout to define whether the ...
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Figure 34: configuring the general monitor settings from the web interface b. Configure the general settings: administrator guide for scopia xt5000 endpoint with embedded server for ip office version 3.2 initial configuration
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Table 19: configuring general monitor settings field name description number of monitors specifies the number of monitors connected to the xt codec unit. In a dual configuration, the selected layout is depicted as two pictures representing the two connected displays. • - the system automatically det...
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Figure 35: setting pip-pap option b. Configure the pip and pap options as described in table 20: configuring pip-pap option on page 73. The pip (picture in picture) view shows a video image in the main screen, with an additional smaller image overlapping in the corner. The pap (picture and picture) ...
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Table 20: configuring pip-pap option field name description multi image mode sets pip and pap activation, depending on the number of video streams available. • auto: pip and pap are enabled only when needed. This occurs when the number of video streams is greater than the number of available monitor...
Page 74: Configuring The Microphone
Navigation • configuring the microphone on page 74 • configuring analog audio connections on page 75 • configuring the echo canceller on page 77 • configuring audio outputs on page 79 configuring the microphone about this task typically, you connect the microphone pod, which puts the focus on the sp...
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Figure 36: configuring the microphone settings from the web interface 3. Set the fields as described in table 21: configuring the microphone connection on page 75. Table 21: configuring the microphone connection field name description enabled enables/disables the microphone. Gain use the slider to a...
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Figure 37: the analog/optical audio port on the xt endpoint before you begin connect the analog audio equipment as described in installation guide for scopia xt endpoint for ip office . If configuring from the endpoint, you must first enable advanced configuration, as described in maintaining the xt...
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Field name description type in a standalone microphone, power and audio can be supplied over the same wires; power is drawn from an external source but without a separate power supply. This is called phantom power. A built-in microphone, such as in a computer or the scopia xt executive, does not nee...
Page 78
Before you begin enable echo cancellation as described in configuring the microphone on page 74. If configuring from the endpoint, you must first enable advanced configuration, as described in maintaining the xt endpoint locally from the endpoint on page 35. Procedure 1. Access the echo canceller se...
Page 79: Configuring Audio Outputs
Field name description audio delay automatic estimation an hdmi monitor might insert delay in the audio, causing an echo. If you set this field to yes, the xt codec unit improves its echo canceller performance automatically. We recommend this setting when you connect a new monitor to the xt codec un...
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Procedure 1. Access the audio output settings as follows: • from the endpoint's main menu, select configure > advanced > i/o connections > audio - outputs > general. • from the xt endpoint web interface, select administrator settings > i/o connections > audio - outputs > general. Figure 39: defining...
Page 81: Configuring Glan Use
Field name description rx remote to output if enabled, sends the remote audio of other conference participants to one or more of the system’s audio output channels: hd1, digital audio or analog output. Analog to output if enabled, it routes the analog input port to one or more of the system’s audio ...
Page 82
Http, snmp, and at commands management occurs in ipv4 only, even if you set the system to support dual mode. You can configure the ipv4 address manually or automatically. Media streams in the same conference can be a mixture of ipv4 and ipv6. Before you begin if configuring from the endpoint, you mu...
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Figure 41: configuring ip addresses from the web interface 5. Set the fields as described in table 25: configuring ip addresses on page 83. Table 25: configuring ip addresses field name description mac address this setting cannot be changed. Automatic ip address set to yes (default) if the system ge...
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Field name description gateway ip address if the system gets its ip address automatically, this field indicates the gateway ip address assigned to the system. If you entered the system’s ip address manually, type the gateway ip address. Dns server ip address if the system gets its ip address automat...
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Figure 42: configuring the glan parameters from the web interface 3. Set the field as described in table 26: configuring network connectivity on page 85. To avoid connectivity issues, match these settings to the equivalent settings in the network. Table 26: configuring network connectivity field nam...
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Field name setting speed select the suitable ethernet speed: 10, 100, or 1000 mbps for glan. This field is read-only if you selected automatic for speed/duplex mode. Duplex mode select the data transmission mode that is defined for your network router or switch, either duplex or half-duplex mode. Th...
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Figure 43: configuring nat traversal settings from the web interface 2. Set the fields as described in table 27: configuring nat-related settings on page 87. Table 27: configuring nat-related settings field name description nat traversal set to yes to allow the system to be located behind a firewall...
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Determining the priority of audio versus video quality about this task quality of service determines how your network handles ip packets sent to your system during a video conference. For example, you can set a higher priority to audio packets, so that when there is an issue with packet loss, audio ...
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Figure 44: configuring qos settings 2. Set the fields as described in table 28: configuring qos settings on page 89. Table 28: configuring qos settings field name description use qos enable/disable qos. If you set use qos to yes, you will provide different priority to different data stream, or guara...
Page 90
Registering the scopia xt endpoint for ip office with a gatekeeper about this task this is typically not relevant for ip office deployments. Configure only if you are using a gatekeeper in your deployment. Gatekeepers enable you to contact h.323 endpoints by entering an alias, rather than having to ...
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Table 29: configuring h.323 settings field name description h.323 name the h.323 name or id (alias) used to register the unit with the gatekeeper. When connecting over h.323, this name is displayed on the monitors participating in the videoconference (for example: john-smith, or 9th-floor-room, or n...
Page 92: Configuring Call Settings
Table 30: configuring the gatekeeper field name description use gatekeeper enables/disables the use of a gatekeeper. If no is selected, all the other fields are greyed. If yes is selected, the xt codec unit can use the gatekeeper’s services. Automatic ip address automatic gatekeeper discovery. The x...
Page 93
Before you begin if configuring from the endpoint, you must first enable advanced configuration, as described in maintaining the xt endpoint locally from the endpoint on page 35. Procedure 1. Access the network priority settings as follows: • from the xt endpoint web interface, select administrator ...
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Figure 48: configuring general call settings 5. Set the fields as described in table 31: configuring general call settings on page 94. Table 31: configuring general call settings field name description (recommended) this is the default and setting. It indicates that the system tries to choose the se...
Page 95
Field name description rate k (isdn) sets the maximum call rate that the system uses for all incoming or outgoing calls in isdn connectivity. Local audio-video (mcu) if using the system as an endpoint that can also host conferences on the embedded mcu, select yes to include local video and audio in ...
Page 96: Directory
Field name description select dialing number format mode if your xt codec unit is not registered with an h.323 gatekeeper, you can still place a call to an endpoint registered with a gatekeeper. Check which format of dialing the gatekeeper accepts and configure it in this field: number> endpoint>, o...
Page 97
Important: you cannot remove the local ldap server. • a remote xt endpoint's built-in ldap server the contacts are read-only when browsing a remote xt endpoint's ldap server. You can define more than one of these ldap servers, where each requires only the ip address of the remote endpoint and its ld...
Page 98
Before you begin if configuring from the endpoint, you must first enable advanced configuration, as described in maintaining the xt endpoint locally from the endpoint on page 35. Procedure 1. Access the ldap settings, as follows: • from the endpoint's main menu, select configure > advanced > system ...
Page 99
3. Configure the ldap server settings as described in table 34: configuring ldap server settings on page 99. Table 34: configuring ldap server settings field name description preferred to view contacts from this ldap server from the contacts page, select yes. Users can then select one of these prefe...
Page 101
3. Perform uploading xt endpoint certificates on page 103. 4. Perform enabling the tls connection in xt endpoint on page 107 . 5. To encrypt the media (audio, video, presentation) of videoconferences using the srtp protocol, perform enabling encryption for videoconferences on page 109. Generating a ...
Page 102
Figure 53: generating a csr for scopia xt endpoint for ip office table 35: entering the organization's details field description country enter the organization's country code. Important: country must include two characters only. For more information about the country code to use, contact your certif...
Page 103
Figure 54: downloading the csr the csr is downloaded onto your computer, with the following filename: _csr.Pem 6. Save the certificate in an appropriate folder. The certificate is saved as a text file compatible with base-64 ascii code, in .Pem format. 7. Send the text file containing the certificat...
Page 104
Before you begin 1. Ensure that you have the root certificate for the certificate authority that your organization uses. The root certificate must be compatible with the base-64 ascii code, in either .Pem or .Cer format. 2. Ensure that you have the signed certificate from the ca for the xt endpoint ...
Page 105
Tip: verify that the system's time is synchronized with sntp, otherwise you may need to wait a few hours before using this certificate (for details, see setting date and time on page 57). You can start using this certificate at the time indicated by the notbefore value in the signed certificate. Fig...
Page 106
Figure 58: connecting a usb key to the xt codec unit 2. To back up a certificate to the usb key, select advanced > utilities > certificates > backup ( figure 59: backing up or restoring certificates on page 106). The system copies the certificates and associated keys to the root folder of your usb k...
Page 107
This procedure removes the current certificate by replacing it with a blank form. To back up a certificate before deleting it from the system, see backing up and restoring xt endpoint certificates on page 105. Procedure 1. Access the xt endpoint web interface, as described in accessing xt endpoint w...
Page 108
Procedure 1. Access the xt endpoint web interface, as described in accessing xt endpoint web interface on page 24. 2. Select administrator settings > protocols > sip. 3. Select yes from the use tls list to accept incoming calls using tls. Figure 61: enabling tls 4. Define the following settings: adm...
Page 109
Table 36: configuring tls settings field description transport outbound call select tls to secure outgoing calls via tls. Verify certificate select one of the following: • yes to connect to other devices via tls only when the other device has certificates signed by the same certificate authority (ca...
Page 110
Before you begin if configuring from the endpoint, you must first enable advanced configuration, as described in maintaining the xt endpoint locally from the endpoint on page 35. To encrypt sip calls using srtp, you must also secure communication between your video network devices using tls certific...
Page 111
Table 37: configuring settings for securing calls field name description accept protected calls if encryption is enabled, the system automatically encrypts incoming calls and this field is read-only. If encryption is disabled, set to yes to allow the system to use encryption when receiving an encryp...
Page 113: Office
You need to enter the pin required to access the advanced settings. The default pin is 1234. • from the xt endpoint web interface, select administrator settings > utilities > pin protect settings > administrator. Figure 63: modifying the administrator pin 2. Enter the current pin code required to ac...
Page 114
Before you begin if configuring from the endpoint, you must first enable advanced configuration, as described in maintaining the xt endpoint locally from the endpoint on page 35. To modify the pin, you must be connected via https (see enabling remote management on the scopia xt endpoint for ip offic...
Page 115: Web Interface
Modifying the username and password for the xt endpoint web interface about this task this procedure describes how to change the username and password used to access the xt endpoint web interface. We strongly recommend that you change the default credentials first time you access the xt endpoint rem...
Page 116: Saving A Camera Position
Important: all characters can be used. 3. From the web interface only, select save. Preparing for a video call or videoconference this section gives recommendations on how to prepare your scopia xt endpoint for ip office for a video call or videoconference. If you need an additional hd camera, make ...
Page 117
B. Move the camera position using the arrow keys, alter the zoom with the zoom keys, . Important: to switch to a different camera, press ok/menu on the xt remote control unit and select video source ( figure 66: storing camera presets on page 117). 2. To save this position for future use: a. Press o...
Page 118
Figure 68: camera position stored successfully saving a camera position from the web interface about this task you can change the camera position before or during a call and save that position for later use as one of several presets. This procedure describes how to position your local camera, and st...
Page 119
Figure 69: camera control page 3. To move the camera to a previously saved position, choose the id of the camera position and choose select. The camera moves to the preset position. 4. Move the camera position using the arrow and zoom icons. 5. To store the position, select a number between 0-121 to...
Page 120
This may require a license, depending on your model. For more information, see installing and enabling licenses which extend system functionality on page 39. You can play the recordings using any standard media player. The system saves the file as an mp4, and records the video in h.264 format and au...
Page 121
Table 38: configuring recording settings field description resolution select the video resolution to use for recording from the list. The frame rate is limited to 25 frames per second. For the best quality, we recommend using the default video resolution, 1080p. You can lower the video resolution du...
Page 122
Setting a time limit for videoconferences about this task set a time limit for videoconferences to alert users that the time allocated for the meeting is about to end, and to end open videoconferences that were not properly disconnected. Once you set a time limit: • an alert appears during the video...
Page 123
By default, the time limit is unlimited. The maximum limit you can set is 24 hours. 3. Define the time limit for point-to-point calls in the call time limit field. By default, the time limit is unlimited. The maximum limit you can set is 24 hours. Updating software for scopia xt endpoint for ip offi...
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Configuring remote upgrade settings about this task in order to upgrade your scopia xt endpoint for ip office from the web interface, remote upgrade must be enabled. This procedure describes how to: • enable/disable remote upgrades (it is enabled by default) • limit access to specific computers in t...
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Table 40: enabling remote upgrade field name description download management configure whether to allow remotely downloading firmware or patches to the xt codec unit via a windows pc upgrade program, as follows: • select yes to enable remote downloads to the xt endpoint. • select no to disable remot...
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• download the update as explained in updating software for scopia xt endpoint for ip office on page 123, or contact customer support. • ensure that a computer in your network with windows os is available. Procedure 1. Verify the xt codec unit is switched on, and is connected to the ip network inter...
Page 127: Usb Drive
Important: do not turn off the scopia xt endpoint for ip office before the upgrade procedure is completed. Upgrading the scopia xt endpoint for ip office software using a usb drive about this task your scopia xt endpoint for ip office comes with a usb drive containing the latest firmware version ava...
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Important: do not turn off the scopia xt endpoint for ip office before the upgrade procedure is completed. 5. If the upgrade fails, see usb software upgrade failure on page 151. Administrator guide for scopia xt5000 endpoint with embedded server for ip office version 3.2 maintaining the scopia xt en...
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You can do this procedure from the endpoint itself or from the xt endpoint web interface. Important: the system serial number also appears on the label at the back of the xt codec unit. Procedure 1. View system information as follows: • from the xt endpoint web interface, log in. The system informat...
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Figure 77: viewing system network information resolving problems connecting calls problem cannot dial out or connect to an outgoing sip or h.323 video call. Solution verify you dialed the correct number or address. Solution recheck the network configuration, network preferences and h.323/sip proxy s...
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Problem the other party in a call cannot see or hear me. Solution make sure your microphone pod is correctly connected to the system. Solution make sure the video privacy and mute functions are not enabled. You can see this in the top bar of the system’s menus: no video or no audio . Solution if the...
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• from the web interface, select diagnostics > audio > tests. Figure 79: performing the audio tests from the web interface 2. Select loc tone to check the audio input received by the endpoint. If the test is completed successfully, the done message is displayed. Figure 80: the audio test completed s...
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If configuring from the endpoint, you must first enable advanced configuration, as described in maintaining the xt endpoint locally from the endpoint on page 35. Procedure 1. Access the audio settings as follows: • from the xt endpoint web interface, select administrator settings > calls > preferenc...
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Procedure 1. Access the echo cancellation settings, as follows: • from the scopia xt endpoint for ip office web interface, select administrator settings > i/o connections > audio-inputs > echo canceller. • from the endpoint's main menu, select configure > advanced > i/o connections > audio-inputs > ...
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Figure 83: testing the audio from the web interface b. Bring the microphone pod at about 1 m (3 feet) from the monitor. Keep silent. C. Navigate to audio delay detection and select yes. The monitor generates an evaluation noise and the codec unit estimates the audio delay introduced by the monitor. ...
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Solution verify the xt codec unit’s led is on. If the led is blinking, press the power key on the xt remote control unit. Solution make sure the xt codec unit output is properly connected to the monitor input. Make sure the monitor/dvi cable is connected properly at both ends. Problem the screen lay...
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Option description bottom wizard as described in adjusting the image position on page 48. Right 4. From the web interface only, select save. Improving call video resolution problem my call does not perform at 1080p, even though the camera is capable of 1080p and 1080p is enabled on the scopia xt end...
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Figure 84: enabling the moving setting from the web interface 2. Make sure that the moving field is set to yes. 3. From the web interface only, select save. Solution make sure 1080p is enabled as described below. If configuring from the endpoint, you must first enable advanced configuration, as desc...
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Figure 85: enabling 1080p 60fps setting • from the endpoint's main menu, select configure > advanced > calls > preferences > video. 2. Ensure that the 1080 60fps field is set to yes. 3. From the web interface only, select save. Solution make sure the network connection to the remote endpoint has eno...
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Resolving lip sync problem problem there is a lack of synchronization between audio and video. One of the optional video devices, an optional camera or a video converter, causes the video delay. Solution configure lip sync settings. If configuring from the endpoint, you must first enable advanced co...
Page 142: Resolving Camera Issues
Field name description fluency indicates the number of allowed line errors, if the error strategies field is set to yes. Drag the slider to the required value. At minimum setting, video frames freeze at the first occurring error. At maximum setting, video frames never freeze and errors are allowed t...
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Solution change the video source to the correct camera, as described below. 1. Select control camera from the main menu (or from the in-call menu, during a call) and press ok/menu. 2. Press ok/menu again. Figure 88: selecting a video source 3. Select video source. Solution ensure the camera is corre...
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Figure 89: enabling the moving setting 2. Make sure that the moving field is set to yes. 3. From the web interface only, select save. Resolving ip address problems problem cannot configure the ip address. Possible causes if the icon for no network connection appears and the system displays 0.0.0.0 a...
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Figure 90: glan1 port important: if the glan2 port is enabled and in use, check that it is properly connected. Solution assign a valid ip address to the system on glan1 or glan2, as described in configuring ip addresses on page 81. Possible causes the system is capable of detecting ip/mac addresses ...
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4. Select next. 5. Select done. Problem the system does not make calls due to a network error. Possible causes the network is based on ipv6 and the endpoint is configured to support only ipv4. Solution enable the endpoint to support ipv6. If configuring from the endpoint, you must first enable advan...
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Resolving xt remote control unit problems problem the xt remote control unit does not function. Solution replace the battery, as described in scopia xt endpoint for ip office installation guide. When the xt remote control unit's battery power is low, an icon appears in the system menus letting you k...
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If configuring from the endpoint, you must first enable advanced configuration, as described in maintaining the xt endpoint locally from the endpoint on page 35. Procedure 1. Access the video settings as follows: • from the xt endpoint web interface, select administrator settings > calls > preferenc...
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How to retrieve scopia xt endpoint for ip office logs when reporting a problem to customer support, you may be asked to retrieve and send logs of scopia xt endpoint for ip office. There are two kinds of logs you can retrieve from the scopia xt endpoint for ip office: • logs for analyzing network tra...
Page 150: Retrieving System Logs
Figure 95: retrieving netlog files 3. Start retrieving logs by selecting start netlog. 4. Reproduce the problem you want to report to customer support. 5. Stop retrieving logs by selecting stop netlog. 6. Access the logs as follows: a. Select download netlog captured files. The netlog page appears. ...
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Before you begin navigate to administrator settings > remote access > advanced, and enable the following: • system log • profiler only enable these options while reporting the problem, as they can affect system performances if permanently enabled. Procedure 1. Access the xt endpoint web interface, a...
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Restoring default user settings about this task this procedure explains how to restore the default settings if necessary. You can do this from the endpoint itself only. Before you begin • turn on the scopia xt endpoint for ip office unit. • verify that you have the four-digit pin code required to ma...
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6. Select utilities > restore system > factory defaults. Figure 99: restoring factory default settings 7. Press ok/menu, and select yes. The default settings are restored. Administrator guide for scopia xt5000 endpoint with embedded server for ip office version 3.2 troubleshooting the scopia xt endp...
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About radvision radvision, an avaya company, is a leading provider of videoconferencing and telepresence technologies over ip and wireless networks. We offer end-to-end visual communications that help businesses collaborate more efficiently. Together, radvision and avaya are propelling the unified c...