Sailor 6248 VHF User Manual - Repacking For Shipment
Chapter 3: Service & maintenance
Warranty and returning units for repair
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Warranty and returning units for repair
Should your Thrane & Thrane product fail, please contact your dealer or
installer, or the nearest Thrane & Thrane partner. You will find the partner
details on
www.thrane.com
where you also find the Thrane & Thrane Self
Service Center web-portal, which may help you solving the problem.
Your dealer, installer or Thrane & Thrane partner will assist you whether the
need is user training, technical support, arranging on-site repair or sending
the product for repair.
Your dealer, installer or Thrane & Thrane partner will also take care of any
warranty issue.
Repacking for shipment
Should you need to send the product for repair, please read the below
information before packing the product.
The shipping carton has been carefully designed to protect the SAILOR 6248
VHF and its accessories during shipment. This carton and its associated
packing material should be used when repacking for shipment. Attach a tag
indicating the type of service required, return address, part number and full
serial number. Mark the carton FRAGILE to ensure careful handling.
If the original shipping carton is not available, the following general
instructions should be used for repacking with commercially available
material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating
the type of service required, return address, part number and full serial
number.
2. Use a strong shipping container, e.g. a double walled carton of 160 kg test
material.
Note
Correct shipment is the customer’s own responsibility.
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