TD TD Generation Quick Start Manual - page 19
15
Change Colour
a)
Tap the
icon
that you want to change the colour for. You have six colour options and
each colour can only be used once.
b)
Tap the
new colour
that you want for your icon. Your changes are now saved.
Change Label Text
a)
Tap the
icon
that you want to change the text for. There is an eight character
maximum.
b)
Clear the existing text, enter the new information and tap
OK
. Your changes are
now saved.
Troubleshooting
If you’re unable to resolve the problem after performing the following steps, please contact the TD Merchant
Solutions Help Desk at
1-800-363-1163
.
What problems can I easily resolve?
Problem
Action Required
Chip cards cannot be
processed
1.
Try inserting a different card. If this card can be read, the
problem is with the first card.
2.
Use a cleaning card to clean the problem card reader.
Display screen is blank
1.
Ensure that the power cable is firmly connected to the electrical
outlet.
Display lighting is too
bright or too dark
1.
Adjust the brightness setting to work with the lighting at the
terminal location.
Bad Communication
Press CANC key
And Try Again
1.
There was a communication failure after the transaction was
initiated.
2.
Press
CANC
ANNUL
and try again.
Magnetic stripe card
reader won’t read cards
1.
Try swiping the card more quickly or more slowly or from the top of
the reader towards you.
2.
Request another form of payment. If this card can be read, the
problem is with the first card.
3.
Use a cleaning card to clean the problem card reader.
Printer does not print
1.
Is there is paper in the device? If there is, ensure that the paper is
loaded correctly.
Printer jam
1.
Ensure that the paper feed is clear and that the paper roll is seated
correctly.
2.
Ensure the printer lid is closed completely.
Why isn’t my terminal powering on?
1.
Ensure that the electrical outlet has power.
2.
Ensure that the power cord is fully inserted into the outlet.
3.
Power on the terminal.