Verint nextiva s17xxe series User Manual - Updating The Firmware

2: Configuring and Installing the Device

18

Verint Video Solutions

3. If your microphone requires a bias:

a. In the Bias parameter, enter the required voltage.

b. Set the bias state to Enabled.

4. If your microphone does not require a bias, set the bias state to Disabled.

5. Save the settings, then exit the CLI.

Updating the Firmware

You can update the firmware of the S17XXe devices with the SConfigurator utility or a video 

management software; for the detailed procedure, refer to the documentation of the 

software. The latest firmware files are available on the Verint Video Solutions extranet 

(Technical Support, then Downloads, then Firmware Upgrades). 

Warning: Firmware downgrade is not supported on any device. If you perform a 

downgrade, any problem encountered will not be covered by your product 

warranty.

The only method to update the firmware is through an IP network connection. If this update 

procedure fails: 

1. Restart the same procedure immediately. 

2. If the problem persists, move the device so that it is in the same IP subnet as the host 

computer, then restart the procedure.

You should take into consideration the following facts regarding firmware update using the 

IP network:

It can be deactivated in the command line interface (CLI). 

Ensure that the IP link is stable before starting the procedure; therefore it is not 

recommended to perform it over the Internet. 

Performing a Hardware Reset 

You can perform two types of hardware reset on the S17XXe device:

A hard reset that will assign the factory default settings to the device (listed in 

Appendix A on page 21). All user-defined values will be lost. Following such a reset, you 

will need to reprogram the device (for instance, its IP address and VSIP port) for proper 

operation within its network.

A soft reset during which the device will retain its configuration.

To perform a hard reset:

1. Press and hold the Reset button, until the system status LED flashes red very rapidly (it 

can take up to 10 seconds). 

2. Hold the button for an additional five seconds, until the LED turns off. 

The device is ready for use with the factory default settings.