WaterRower GX Owner's Manual - page 12

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warranTy

PRIvaTE aND COmmERCIal USE - 

WaterRower will replace or repair at 

its factory or nominated service center any WaterRower or WaterRower 

component found to be defective in material or workmanship for a period of 

ONE (1) YEAR from the date of initial shipment by WaterRower.  The Warranty 

is upgradeable to a THREE (3) Year on all Components and Five (5) Year on 

all Wooden Components by registering your WaterRower within the first year 

of purchase.

This warranty will be invalid if, in the opinion of WaterRower, the claim has 

been caused by: (a) accident, abuse, misuse, misapplication or as a result of 

any modification (other than by WaterRower); (b) deterioration due to normal 

wear and tear (c) improper preventive maintenance steps as described in the 

WaterRower manual.

Return of the WaterRower or WaterRower component to WaterRower’s 

factory or nominated service centre will be the responsibility of the claimant.

The WaterRower or component should be packed to protect it from damage, 

WaterRower will not be responsible for any damage which may occur during 

shipment. Postage should be prepaid and the package should contain the 

claimant’s name, address and telephone number, a description of the 

problem, and proof of purchase. 

WaterRower will return the WaterRower or WaterRower component to 

the claimant at its (WaterRower’s) expense except in the case where the 

warranty has been deemed invalid. In the event that the warranty is found 

to have been invalidated, then the costs of such investigation, repair and any 

associated shipping costs shall be borne by the claimant.

This warranty is not transferable. WaterRower warrants against any defective 

WaterRower spare part received from WaterRower or any authorized dealer 

for a period of NINETY (90) DAYs after the date of shipment. 

WaterRower shall not be liable for any direct, consequential, incidental 

indirect or special damages under this warranty, or any implied warranty. 

The warranty described in this paragraph shall be in lieu of any other 

warranty, express or implied, including but not limited to, any implied 

warranty of merchantability or fitness for a particular purpose. The term of 

this warranty does not affect or prejudice the statutory rights of a consumer, 

neither does it limit or exclude any liability for death or personal injury 

caused by WaterRower’s negligence.

TrOubleshOOTIng TIps

1.  Loosening bolts - over time and with use bolts can come loose, use the 

5mm Allen key to gently tighten the bolts. If the bolts continue to loosen 

use a small amount medium strength Loctite

®

 to fasten the nuts and bolts 

more securely.

2.  Monitor not turning on - check the batteries positioned behind the 

monitor. unscrew the monitor and gently lift to access the battery pack.

3.  Monitor not counting down - check the monitor and sensor connector is 

connected. Check all wiring is intact.

4.  Paddle not turning smoothly, loosen all tank bolts and retighten. 

For other troubleshooting and service tips, please visit: 

www.waterrowerservice.com 

or contact WaterRower at 

support@waterrower.com

Make note of the serial number. This number can be found on the level gauge 

sticker and is required when contacting WaterRower for customer support.

S/N

o

:

If you have any questions or comments about the assembly or use of this unit, 

please contact 

support@waterrower.com

 or the phone numbers on the back of    

this booklet.

nOTes