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Xblue Networks PCS Digital Suite 64 User manual

Manual is about: Integrated Communications Exchange

Summary of PCS Digital Suite 64

  • Page 1

    Suite 64 integrated communications exchange pcs digital advanced features competitive pricing proven performance pcs digital: you can hear us now!.

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    The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting pcs digital, llc. (herein referred to as the “manufacturer”) rights in the aforesaid information. N...

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    Record of revisions catalogue number release date supercedes comments initial release april 2005.

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    Suite 64 flash voice mail card installation & maintenance manual table of contents toc table of contents 1 introduction .................................................................................................................................. 1-1 s ystem f eatures ..............................

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    Table of contents suite 64 flash voice mail card installation & maintenance manual toc field descriptions/detailed instructions .......................................................................................... 5-20 m enu o ption 7 - v ersion n umber ............................................

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    Suite 64 flash voice mail card installation & maintenance manual l ist of f igures lof list of figures f igure 1. S uite 64 f lash v oice m ail s ystem c ircuit c ard (s ide v iew ) ..................................... 4 ‐ 2 f igure 2. I nstallation of s uite 64 f lash v oice m ail s ystem c ard .....

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    Suite 64 flash voice mail card installation & maintenance manual l ist of t ables lot list of tables t able 1. D ocument c onventions ......................................................................................................... 1 ‐ 8 t able 2. A ccessible p rogram f eatures ................

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    Suite 64 flash voice mail card installation & maintenance manual 1-1 1 introduction 1 1 i i n n t t r r o o d d u u c c t t i i o o n n the suite 64 flash voice mail system flash voice mail system is a powerful, compact voice processing system that uses state ‐ of ‐ the ‐ art digital signal processi...

  • Page 10: System Features

    1-2 suite 64 flash voice mail card installation & maintenance manual introduction 1 system features the suite 64 flash voice mail system flash voice mail system provides the following features: voice messaging functions all mailbox users have access to these mailbox features: delete, reply, save, or...

  • Page 11: Intended Audience

    Suite 64 flash voice mail card installation & maintenance manual 1-3 1 introduction intended audience this manual is intended for a technician responsible for installing and configuring the suite 64 flash voice mail system and its related components. Basic operation the suite 64 flash voice mail sys...

  • Page 12: Document Overview

    1-4 suite 64 flash voice mail card installation & maintenance manual introduction 1 document overview this manual is arranged in the following sections: chapter 1 : introduction ‐ this chapter describes the overall capabilities of the suite 64 flash voice mail system including system capabilities, b...

  • Page 13: Prerequisites

    Suite 64 flash voice mail card installation & maintenance manual 1-5 1 introduction prerequisites proper preparation is extremely important for a successful installation and will result in improved customer satisfaction with the suite 64 flash voice mail system. Taking a few moments initially to sec...

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    1-6 suite 64 flash voice mail card installation & maintenance manual introduction 1 electro-static discharge warning the suite 64 flash voice mail system circuit boards are static sensitive. They should be handled by the edges only and kept in the anti ‐ static packaging bags until ready for install...

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    Suite 64 flash voice mail card installation & maintenance manual 1-7 1 introduction warranty limitations the product warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages. Fcc regulations this equipment has been tes...

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    1-8 suite 64 flash voice mail card installation & maintenance manual introduction 1 warranty repairs in accordance with the federal communications commission regulations, an authorized agent must perform any repairs to this equipment. Document conventions this manual uses several conventions to conv...

  • Page 17: General Specifications

    Suite 64 flash voice mail card installation & maintenance manual 2-1 2 system speci fications 2 2 s s y y s s t t e e m m s s p p e e c c i i f f i i c c a a t t i i o o n n s s this chapter describes the specifications of the suite 64 flash voice mail system. General specifications processes up to ...

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    Suite 64 flash voice mail card installation & maintenance manual 3-1 3 system progr amming 3 3 s s y y s s t t e e m m p p r r o o g g r r a a m m m m i i n n g g all suite 64 flash voice mail system programming is performed using a laptop or standard pc desktop system. A subset of programming may b...

  • Page 20: Hyperterminal Setup

    3-2 suite 64 flash voice mail card installation & maintenance manual system progr amming 3 administration task terminal telephone set pbx integration type change pbx integration parameters system prompts record prompts review prompts select system greeting per port day night temporary ccr menu greet...

  • Page 21: Procomm Setup

    Suite 64 flash voice mail card installation & maintenance manual 3-3 3 system progr amming procomm setup procomm plus for dos or procomm plus for windows can also be used for programming. The software will require certain specific parameter settings and function key mapping. The information below ou...

  • Page 22: Dtmf Programming Access

    3-4 suite 64 flash voice mail card installation & maintenance manual system progr amming 3 function key mapping most versions of procomm plus have only the first four function (f) keys mapped to terminal functions. Each f key has four states that can be programmed. You only need to program the norma...

  • Page 23: Hyperterminal

    Suite 64 flash voice mail card installation & maintenance manual 3-5 3 system progr amming programming the suite 64 flash voice mail system via hyperterminal programming the suite 64 flash voice mail system requires the entry of values in specific fields on various programming screens. These program...

  • Page 24: Programming Guidelines

    3-6 suite 64 flash voice mail card installation & maintenance manual system progr amming 3 when you have finished programming, type exit and press the g key. This shuts down the programming interface. If you wish to re ‐ enter the programming screens, you will be required to enter the system passwor...

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    Suite 64 flash voice mail card installation & maintenance manual 3-7 3 system progr amming table 4 below indicates programming options and descriptions in using telephone programming. Details of all of the system administrator mailbox functions are described in section 6. Table 4. Telephone programm...

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    Suite 64 flash voice mail card installation & maintenance manual 4-1 4 suite 64 flash voice ma il system card installation 4 4 s s u u i i t t e e 6 6 4 4 f f l l a a s s h h v v o o i i c c e e m m a a i i l l s s y y s s t t e e m m c c a a r r d d i i n n s s t t a a l l l l a a t t i i o o n n t...

  • Page 28

    4-2 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system card installation 4 figure 1. Suite 64 flash voice mail system circuit card (side view) to power connector on 610- 2 board.

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    Suite 64 flash voice mail card installation & maintenance manual 4-3 4 suite 64 flash voice ma il system card installation suite 64 flash voice mail system card installation install the suite 64 flash voice mail system card into the suite 64 system as follows. Figure 2 can be used for reference. Pri...

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    4-4 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system card installation 4 1. Remove the 4 mounting screws from the ccb card and replace with the 4 standoffs supplied with the suite 64 flash voice mail system card. Set the 4 mounting screws aside. 2. W...

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    Suite 64 flash voice mail card installation & maintenance manual 5-1 5 suite 64 flash voice ma il system setup 5 5 s s u u i i t t e e 6 6 4 4 f f l l a a s s h h v v o o i i c c e e m m a a i i l l s s y y s s t t e e m m s s e e t t u u p p this section describes the various setup screens that are...

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    5-2 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 type in the password and then press e to access the system setup screens. If a password is not valid an error message, “invalid password” will be displayed after password authentication. Re...

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    Suite 64 flash voice mail card installation & maintenance manual 5-3 5 suite 64 flash voice ma il system setup initialization and pbx integration two steps need to be accomplished initially after suite 64 flash voice mail system card has been installed, powered ‐ up and synchronized. 1. Initializati...

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    5-4 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 press y to initialize the voice mail system. All system values will return to their default settings. All system mailboxes will be initialized as new with no greetings or names. When the pr...

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    Suite 64 flash voice mail card installation & maintenance manual 5-5 5 suite 64 flash voice ma il system setup pbx system integration select 12 ‐ pbx integration from the programming main menu (figure 4), and press e . The default pbx integration selection screen shown below in figure 6 will be disp...

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    5-6 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 if the pbx desired is not in the list shown above or you need to change any of the default values, refer to page 5 ‐ 30 for detailed descriptions on the use of the pbx integration setup scr...

  • Page 37

    Suite 64 flash voice mail card installation & maintenance manual 5-7 5 suite 64 flash voice ma il system setup menu option 1 - open & close schedule select 1 ‐ open and close schedule from the programming main menu screen (figure 4) and the open and close schedule screen shown below in figure 8 will...

  • Page 38

    5-8 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 field descriptions sunday thru saturday – these field entries specify the opening and closing greetings for each of the days of the week. The values should be entered using the 24 hours clo...

  • Page 39

    Suite 64 flash voice mail card installation & maintenance manual 5-9 5 suite 64 flash voice ma il system setup menu option 2 – number plan select 2 ‐ number plan from the programming main menu screen (figure 4) and the numbering plan screen shown below in figure 9 will be displayed. This controls ho...

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    5-10 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 all greetings are recorded from the system administrator mailbox figure 9 shows that if the digit 1 or 2 is pressed, the caller will be transferred to any extension that starts with 1 or 2...

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    Suite 64 flash voice mail card installation & maintenance manual 5-11 5 suite 64 flash voice ma il system setup number plan example there are a total of five numbering plan (ccr menu) screens available. These ccr menus may be linked to each other in any custom configuration required for the installa...

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    5-12 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 programming the example 1. Enter system programming via the terminal. Go to selection 2 ‐ number plan and press the e key. The programming screen for ccr 1 will be displayed. (the ccr menu...

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    Suite 64 flash voice mail card installation & maintenance manual 5-13 5 suite 64 flash voice ma il system setup single digit dialing with automated attendant functions suite 64 flash voice mail system supports single digit and automated attendant dialing using the same digit(s). For this example, su...

  • Page 44

    5-14 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 ran – recorded announcement mailboxes at some point it may be necessary to play pre ‐ recorded information to a caller such as directions, announcements such as of a sale, etc. This capabi...

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    Suite 64 flash voice mail card installation & maintenance manual 5-15 5 suite 64 flash voice ma il system setup menu option 3 - invalid digits select 3 ‐ invalid digits from the programming main menu screen (figure 4) and the invalid digits screen shown below in figure 11 will be displayed. This is ...

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    5-16 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 menu option 4 - automated attendant configuration select 4 ‐ automated attendant setup from the programming main menu screen (figure 4) and the automated attendant setup screen shown below...

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    Suite 64 flash voice mail card installation & maintenance manual 5-17 5 suite 64 flash voice ma il system setup field descriptions each column represents a given port from port 1 to port 8 . Operator ext ‐ this is the pbx extension number of the operator’s extension for this port. When a caller dial...

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    5-18 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 temp grt on (01 ‐ 09) ‐ if this field is set to y then the temp greeting as programmed in the day programming section for the port will be played to a caller. If this field is set to n the...

  • Page 49

    Suite 64 flash voice mail card installation & maintenance manual 5-19 5 suite 64 flash voice ma il system setup menu option 5 – [future use] this section is currently not used. Menu option 6 - real time clock select 6 ‐ clock setting screen from the programming main menu screen (figure 4) and the in...

  • Page 50

    5-20 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 field descriptions/detailed instructions 1. Enter a value of 1 ‐ 7 to identify the day of the week: 1 = sunday 2 = monday 3 = tuesday 4 = wednesday 5 = thursday 6 = friday 7 = saturday 2. ...

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    Suite 64 flash voice mail card installation & maintenance manual 5-21 5 suite 64 flash voice ma il system setup menu option 7 - version number select 7 ‐ internal version number from the programming main menu (figure 4) and the internal version number screen shown below in figure 13 will be displaye...

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    5-22 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 menu option 8 - set system password select 8 ‐ set system password from the programming main menu screen (figure 4) and the password setup screen as shown below in figure 15 will be displa...

  • Page 53

    Suite 64 flash voice mail card installation & maintenance manual 5-23 5 suite 64 flash voice ma il system setup menu option 9 - mailbox assignment select 9 ‐ mailbox assignment screen from the programming main menu (figure 4) and the mailbox assignment screen as shown below in figure 16 will be disp...

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    5-24 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 field descriptions mailbox ‐ the two fields below together make up the mailbox: no ‐ the mailbox index number (this is generated automatically by the system) ext ‐ the mailbox number that ...

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    Suite 64 flash voice mail card installation & maintenance manual 5-25 5 suite 64 flash voice ma il system setup msg_ind ‐ this field shows what state the suite 64 flash voice mail system has told the pbx to set as the current status of the telephone mwi indicator as follows: 0 ‐ the mwi indicator sh...

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    5-26 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 examples of adding and deleting mailboxes add a mailbox to add a mailbox, from the main menu press 9 to enter mailbox assignments. Move the cursor bar down to the first available line. Ent...

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    Suite 64 flash voice mail card installation & maintenance manual 5-27 5 suite 64 flash voice ma il system setup delete a mailbox to delete a mailbox, from the main menu: 1. Press 9 to enter mailbox assignments. 2. Use the arrow keys to move the cursor bar down to the mailbox that is to be deleted. I...

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    5-28 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 menu option 10 - class of service select 10 ‐ class of service from the programming main menu screen (figure 4) and the class of service setup screen shown below in figure 17 will be displ...

  • Page 59

    Suite 64 flash voice mail card installation & maintenance manual 5-29 5 suite 64 flash voice ma il system setup option 11-free sectors (recording time remaining select 11 ‐ free sectors from the programming main menu screen (figure 4) and the free sectors screen shown below in figure 18 will be disp...

  • Page 60

    5-30 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 menu option 12 - pbx integration select 12 ‐ pbx integration from the programming main menu screen (figure 4) and the pbx integration selection screen shown below in figure 19 will be disp...

  • Page 61

    Suite 64 flash voice mail card installation & maintenance manual 5-31 5 suite 64 flash voice ma il system setup in cases where you may need to change a parameter used by the pbx integration screen, these parameters may be reached by performing the following steps: 1. Scroll down and select your pbx ...

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    5-32 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 mwi code off ‐ the code suite 64 flash voice mail system sends when a mailbox user has checked all new messages. This code when sent tells the pbx to deactivate the mwi indicator for that ...

  • Page 63

    Suite 64 flash voice mail card installation & maintenance manual 5-33 5 suite 64 flash voice ma il system setup hangup code ‐ most modern pbx system either automatically or through program entries send a dtmf disconnect code. When the pbx port is about to close (for example ‐ an outside caller has h...

  • Page 64

    5-34 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 suite 64 flash voice mail system what to do with that particular call. The allowable actions are: takemsg ..........Take a message into the requested mailbox entermb ..........Open the req...

  • Page 65

    Suite 64 flash voice mail card installation & maintenance manual 5-35 5 suite 64 flash voice ma il system setup special fax detection function the suite 64 flash voice mail system has built ‐ in fax tone recognition. If a call is received on a port and fax tones are heard, the incoming call will be ...

  • Page 66

    5-36 suite 64 flash voice mail card installation & maintenance manual suite 64 flash voice ma il system setup 5 menu option 14 - messages waiting select 14 ‐ messages waiting from the programming main menu screen (figure 4) and the messages waiting screen shown below in figure 21 will be displayed. ...

  • Page 67

    Suite 64 flash voice mail card installation & maintenance manual 5-37 5 suite 64 flash voice ma il system setup menu option 15 - debug information screen select 15 ‐ debug information from the programming main menu screen (figure 4) and the debug information screen shown below in figure 22 will be d...

  • Page 69

    Suite 64 flash voice mail card installation & maintenance manual 6-1 6 system admi nistrato r mailbox functions 6 6 s s y y s s t t e e m m a a d d m m i i n n i i s s t t r r a a t t o o r r m m a a i i l l b b o o x x f f u u n n c c t t i i o o n n s s this section describes the various programmi...

  • Page 70

    6-2 suite 64 flash voice mail card installation & maintenance manual system admi nistrato r mailbox functions 6 2. The system will announce: “mailbox 15 ‐ 00” ‐ which is the system administrator mailbox number. This number does not conflict with mailbox 15 in a two ‐ digit mailbox system. 3. When re...

  • Page 71

    Suite 64 flash voice mail card installation & maintenance manual 6-3 6 system admi nistrato r mailbox functions outside callers who have never encountered a voice message system should be given clear instructions on what to do when they reach the system. Since mailbox numbers are generally the same ...

  • Page 72

    6-4 suite 64 flash voice mail card installation & maintenance manual system admi nistrato r mailbox functions 6 4. You may now: press * ........... To go back to step 2 and select another greeting to work on. Press ** ....... To return to the administrator options menu. Press *** .... To exit the sy...

  • Page 73

    Suite 64 flash voice mail card installation & maintenance manual 6-5 6 system admi nistrato r mailbox functions choice 1 - changing a mailbox access code if a subscriber forgets his/her access code, you can reset it without deleting the mailbox and its messages. Once they are given the new temporary...

  • Page 74

    6-6 suite 64 flash voice mail card installation & maintenance manual system admi nistrato r mailbox functions 6 choice 2 - adding a mailbox when you add a mailbox to the system, several default values are assigned: the extension number will be the same as the mailbox number, the password will be 000...

  • Page 75

    Suite 64 flash voice mail card installation & maintenance manual 6-7 6 system admi nistrato r mailbox functions choice 3 - deleting a mailbox you can use the system administrator ʹ s mailbox to delete a mailbox by following the steps below: deleting a mailbox is a permanent action and the mailbox or...

  • Page 76

    6-8 suite 64 flash voice mail card installation & maintenance manual system admi nistrato r mailbox functions 6 choice 4 - record a mailbox greetings you can use the system administrator ʹ s mailbox to record the mailbox greeting for any system mailbox. To record a mailbox greeting, perform the foll...

  • Page 77

    Suite 64 flash voice mail card installation & maintenance manual 6-9 6 system admi nistrato r mailbox functions choice 5 - resetting a message waiting indicator the system administrator can reset the message ‐ waiting indicator (mwi) for a mailbox. When this option is selected the system checks the ...

  • Page 78

    6-10 suite 64 flash voice mail card installation & maintenance manual system admi nistrato r mailbox functions 6 set date and time [press 4] you may use the system administrator ʹ s mailbox to set the system date and time. The time and date stamp is used for all envelope information and to check del...

  • Page 79

    Suite 64 flash voice mail card installation & maintenance manual 6-11 6 system admi nistrato r mailbox functions set operation mode [press 5] under normal conditions, the pre ‐ programmed automated attendant screen controls the greeting that plays when suite 64 flash voice mail system answers a call...

  • Page 80

    6-12 suite 64 flash voice mail card installation & maintenance manual system admi nistrato r mailbox functions 6 to change the system operation mode, perform the following steps: 1. Access the system administrator ʹ s mailbox as described on page 6 ‐ 1. The administrator options menu now plays. 2. P...

  • Page 81

    Suite 64 flash voice mail card installation & maintenance manual 6-13 6 system admi nistrato r mailbox functions select pbx integration [press 6] the suite 64 flash voice mail system uses a set of pre ‐ programmed pbx integration screens. These screens provide standard configurations for various pbx...

  • Page 82

    6-14 suite 64 flash voice mail card installation & maintenance manual system admi nistrato r mailbox functions 6 record a prompt [press 7] the suite 64 flash voice mail system is shipped with a complete set of system voice prompts. These system prompts cover all system operations and functions. Ther...

  • Page 83

    Suite 64 flash voice mail card installation & maintenance manual 6-15 6 system admi nistrato r mailbox functions listen to a prompt [press 8] the suite 64 flash voice mail system includes a method of listening to any or all of the recorded prompts. This may be useful for listening before modifying a...

  • Page 84

    6-16 suite 64 flash voice mail card installation & maintenance manual system admi nistrato r mailbox functions 6 change open and close schedule [press 9] the suite 64 flash voice mail system allows the system administrator to change the opening and closing schedules via a dtmf telephone. This is use...

  • Page 85: Three-Hour Expansion Module

    Suite 64 flash voice mail card installation & maintenance manual 7-1 7 optional equ ipment 7 7 o o p p t t i i o o n n a a l l e e q q u u i i p p m m e e n n t t three-hour expansion module the suite 64 flash voice mail system three ‐ hour expansion module is available as an option and is illustrat...

  • Page 86: Installation

    7-2 suite 64 flash voice mail card installation & maintenance manual optional equ ipment 7 installation installation of the expansion module to the basic suite 64 flash voice mail system card consists of connecting the expansion memory connector (male) to the receptacle connector (female) on the bas...

  • Page 87

    Suite 64 flash voice mail card installation & maintenance manual 8-1 8 system voic e prompts 8 8 s s y y s s t t e e m m v v o o i i c c e e p p r r o o m m p p t t s s there may be occasions where you may want to modify the wording of a system prompt. This listing will allow you to locate the promp...

  • Page 88

    8-2 suite 64 flash voice mail card installation & maintenance manual system voic e prompts 8 014. Hanging up now…goodbye 015. Message deleted 016. To confirm deletion of this message, press #, to cancel, press * 017. To copy with comments, press 1, to copy without comments, press 2 018. Enter destin...

  • Page 89

    Suite 64 flash voice mail card installation & maintenance manual 8-3 8 system voic e prompts 055. Seventy 056. Eighty 057. Ninety 058. 1999 059. Two thousand 060. Message from 061. Mailbox 062. Message sent 063. An outside party 064. Sunday 065. Monday 066. Tuesday 067. Wednesday 068. Thursday 069. ...

  • Page 90

    8-4 suite 64 flash voice mail card installation & maintenance manual system voic e prompts 8 096. * if there are no other recipients or enter next recipient’s mailbox number now 097. I am sorry you are experiencing difficulties 098. First message 099. Next message 100. First saved message 101. You h...

  • Page 91

    Suite 64 flash voice mail card installation & maintenance manual 8-5 8 system voic e prompts 128. ‐ default voice menu greeting – 129. ‐ welcome 1 ‐ system greeting 1 130. ‐ welcome 2 ‐ system greeting 2 131. ‐ greeting 3 ‐ system greeting 3 ‐ no initial recording is provided 132. ‐ greeting 4 ‐ sys...

  • Page 92

    8-6 suite 64 flash voice mail card installation & maintenance manual system voic e prompts 8 161. This mailbox already exists 162. You selected an invalid integration number 163. The system has reached 80 percent of capacity 164. Your mailbox is already in use 165. Your outcall number needs to be pr...