Xerox Color J75 Press User Manual - page 149
Color Lines, Streaks, Spots, Smears, or Bands
Cause: A machine component may need to be replaced.
Remedy: For both network print jobs and copy/scan jobs, perform the following:
• If lines or streaks are present, check the IBT Cleaner Assembly for wear or damage,
and replace as required.
• If the defect occurs every 36 mm on the prints, do not replace the Drum. This interval
is caused by a damaged or defective Developer Housing. Contact the Customer
Support Center.
• If lines, streaks, or deletions in the process direction appear only with Black, then the
Black Corotron Assembly may need to cleaned or replaced. Contact the Customer
Support Center.
• If spots or bands occur every 126 mm on the prints, the Yellow, Magenta, or Cyan
Drum is damaged or light-shocked.
Output contains color lines, streaks, spots, stripes (either dotted or continuous), and/or
has scratches or undefined edges.
Cause: A machine component may need to be replaced.
Remedy:
• Run jobs with individual colors (yellow, magenta, cyan) in order to determine which
color drum may be damaged or light-shocked.
• Replace the appropriate color drum cartridge.
• If spots or bands occur every 188 mm, the Black Drum is damaged or light-shocked.
Replace the Black Drum Cartridge.
• Ensure that the paper tray guides are against the edges of the loaded paper.
Completely Black
Cause: Unknown until further investigation is completed.
Remedy: The fault requires further investigation. Contact the Xerox Customer Support
Center, or go to
www.xerox.com
and click on the Contact Us link for specific contact
information/telephone numbers in your area.
Output is totally black or gray over the entire paper.
Cause: Requires further investigation.
Remedy: Before calling the Customer Support Center, write down your machine's
serial number.
Completely Blank
Cause: Originals may not be loaded correctly.
Remedy: If you are copying your original from the Document Feeder, ensure that your
original is loaded face up and the document handler guides are against the edges of
the loaded originals.
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Color J75 Press
User Guide
Problem solving