Xerox DocuColor 5750 Service Manual

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5/98

5750 DocuCare Service Manual

2-1

Fault Code Procedures

2. Fault Code Procedures

Section Contents

Page

Introduction . . . . . . . . . . . . . . . . . . . . . . .2-3

Section 2 Entry Flow Chart . . . . . . . . . . .2-4

Paper Jam Entry Flow Chart . . . . . . . . . .2-5

Status Fault Codes

Table 1. Status Code Entry Table 1

. . . .2-6

02-282, 283, 330 . . . . . . . . . . . . . . . . . . .2-7

02-340, 350 . . . . . . . . . . . . . . . . . . . . . . .2-6

03-315, 317, 330, 336, 338 . . . . . . . . . . .2-7

03-352, 357, 370 . . . . . . . . . . . . . . . . . . .2-7

03-371 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

03-600 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

04-200 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9

05-110 . . . . . . . . . . . . . . . . . . . . . . . . . .2-10

05-111 . . . . . . . . . . . . . . . . . . . . . . . . . .2-11

05-115, 116 . . . . . . . . . . . . . . . . . . . . . .2-11

05-195 . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

05-273 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13

05-280 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13

05-340 . . . . . . . . . . . . . . . . . . . . . . . . . .2-14

ADF Interlock Fault . . . . . . . . . . . . . . . .2-14

ADF “Other” Faults. . . . . . . . . . . . . . . . .2-15

06-310, 311 . . . . . . . . . . . . . . . . . . . . . .2-15

06-340, 359 . . . . . . . . . . . . . . . . . . . . . .2-16

06-361 . . . . . . . . . . . . . . . . . . . . . . . . . .2-16

06-364 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

06-370 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

06-371 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

06-372 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

06-380, 384 . . . . . . . . . . . . . . . . . . . . . 2-18

06-389 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

06-390 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

06-391 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

06-398 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

07-281, 282, 283, 284 . . . . . . . . . . . . . 2-20

Tray Load Paper for Tray 1, Tray 2, Tray 3,

Tray 4, or the Bypass Tray . . . . . . . . . . 2-20

Tray Paper Size Sensing for Tray 1, Tray 2,

Tray 3, Tray 4, or the Bypass Tray. . . . . 2-21

08-105, 110, 115, 120 . . . . . . . . . . . . . 2-21

08-138 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

08-161 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

08-165 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

08-167 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

08-168 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

08-169 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

08-170 . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

08-171, 172, 173, 174 . . . . . . . . . . . . . 2-25

08-175, 176, 177, 178, 179 . . . . . . . . . 2-26

08-198 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

08-380 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

08-385. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

08-900. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

09-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

09-365, 366, 367, 368. . . . . . . . . . . . . . 2-28

09-376. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

09-620. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

10-105, 106. . . . . . . . . . . . . . . . . . . . . . 2-29

10-358. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

10-359. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

10-360. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

10-361. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

10-362. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

10-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

10-364. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

10-365. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

10-366, 367. . . . . . . . . . . . . . . . . . . . . . 2-32

10-368. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

10-369. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

10-370. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

10-371. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

10-372. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

10-373. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

10-374. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

10-375, 376. . . . . . . . . . . . . . . . . . . . . . 2-34

11-100, 101. . . . . . . . . . . . . . . . . . . . . . 2-35

11-340. . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

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Summary of DocuColor 5750

Page 1
5/98 5750 docucare service manual 2-1 fault code procedures 2. Fault code procedures section contents page introduction . . . . . . . . . . . . . . . . . . . . . . .2-3 section 2 entry flow chart . . . . . . . . . . .2-4 paper jam entry flow chart . . . . . . . . . .2-5 status fault codes table 1. S...
Page 2
5/98 fault code procedures 2-2 5750 docucare service manual 11-380. . . . . . . . . . . . . . . . . . . . . . . . . . 2-35 11-381. . . . . . . . . . . . . . . . . . . . . . . . . . 2-36 sorter interlock rap . . . . . . . . . . . . . . . 2-36 15-280. . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 3
5/98 5750 docucare service manual 2-3 fault code procedures introduction this section contains status code proce- dures. Each procedure represents a status code, or group of status codes that may be displayed, indicating a problem. The status codes are numerical (e.G. 5-901), with the number to the ...
Page 4
5/98 fault code procedures 2-4 5750 docucare service manual section 2 entry flow chart yes no the display screen appears to be funct- ioning properly call for service call for service press the stop button on the control panel. A status code is shown on the display screen. The following components a...
Page 5
5/98 5750 docucare service manual 2-5 fault code procedures paper jam entry flow chart yes no call for service call for service call for service the paper trays and assemblies slide out and in without binding open the front doors and pull out the transfer belt module. Clear the paper path of any jam...
Page 6
5/98 fault code procedures 2-6 5750 docucare service manual status code entry table 1 procedure go to the status code entry table, below status code entry table status code description/direction 02-282, 283, 330 the control logic sensed a communications failure between the ui (user interface) pwb an...
Page 7
5/98 5750 docucare service manual 2-7 fault code procedures 03-315, 317, 330, 336, 338 the control logic sensed a communications failure between the iot pwb and the iiss pwb (03-315), the ui pwb and the aifu pwb (03-317 or 330), or the iot pwb and the foreign interface pwb (03-336 or 338). Initial a...
Page 8
5/98 fault code procedures 2-8 5750 docucare service manual 03-371 the control logic sensed that the iot pwb detected a data mismatch initial action: switch off the machine power. If there is other equipment close by that may be generating electrical noise or radio frequency interference, power it o...
Page 9
5/98 5750 docucare service manual 2-9 fault code procedures 04-200 the control logic sensed that the iot pwb detected a machine clock failure. Initial action: switch off the machine power. If there is other equipment close by that may be generating electrical noise or radio frequency interference, p...
Page 10
5/98 fault code procedures 2-10 5750 docucare service manual 05-110 the control logic sensed a timing problem with the adf registration on jam check. Initial action: check the paper path for pieces of ripped paper or other foreign objects. Check the following for contamination, excessive wear or dam...
Page 11
5/98 5750 docucare service manual 2-11 fault code procedures 05-111 the control logic sensed a timing problem with the adf registration off jam check. Initial action: check the paper path for pieces of ripped paper or other foreign objects. Inspect the platen belt for contamination, excessive wear o...
Page 12
5/98 fault code procedures 2-12 5750 docucare service manual 05-195 the control logic sensed that a document fed through the adf was a different size than the previous document. Note : document size is determined based on original length in the feed direction. Initial action: verify that nvm locatio...
Page 13
5/98 5750 docucare service manual 2-13 fault code procedures 05-273 the control logic sensed that the adf drive motor failed to operate. Initial action: check the following for contamination, excessive wear, damage or binding: · adf registration roll bearings · adf registration pinch roll oil-less b...
Page 14
5/98 fault code procedures 2-14 5750 docucare service manual 05-340 the control logic sensed an error in the self test routine of the ram test. Initial action: switch off the machine power. If there is other equipment close by that may be generating electrical noise or radio frequency interference, ...
Page 15
5/98 5750 docucare service manual 2-15 fault code procedures adf “other” faults use this rap to troubleshoot adf problems not covered by other raps. Initial action: inspect the document set sensor for contamination, foreign material or damage. Make sure the document set sensor is installed correctly...
Page 16
5/98 fault code procedures 2-16 5750 docucare service manual 06-340, 359 the control logic sensed an error in the self test routines of the iiss pwb ram test (06-340), or the iiss pwb rom test (06-359). Initial action: switch off the machine power. If there is other equipment close by that may be ge...
Page 17
5/98 5750 docucare service manual 2-17 fault code procedures 06-364 the control logic sensed a fault with the iit limit sensor initial action: switch off the machine power. Power the machine on. If the problem still exists: place a service call. 06-370 the control logic sensed a timing problem with ...
Page 18
5/98 fault code procedures 2-18 5750 docucare service manual 06-372 the control logic sensed that the polygon motor failed to operate. Initial action: switch off the machine power verify that the drum unit is firmly seated and that the screws that hold the unit in place are installed (rep 5.4). Powe...
Page 19
5/98 5750 docucare service manual 2-19 fault code procedures 06-390 the control logic sensed that the scan carraige did not stop in the home position. Initial action: switch off the machine power. Power the machine on. If the problem still exists: place a service call. 06-391 the control logic sense...
Page 20
5/98 fault code procedures 2-20 5750 docucare service manual 07-281, 282, 283, 284 the control logic sensed a timing error for the lift up time of tray 1(07-281), tray 2 (07-282), tray 3 (07-283) or tray 4 (07-284). Initial action: switch off the machine power. Power the machine on. If the problem s...
Page 21
5/98 5750 docucare service manual 2-21 fault code procedures tray paper size sensing for tray 1, tray 2, tray 3, tray 4, or the bypass tray the control logic has sensed that the the paper size is not being detected correctly. Initial action: go to the paper tray which was selected on the control pan...
Page 22
5/98 fault code procedures 2-22 5750 docucare service manual 08-138 the control logic sensed a timing problem from the bypass tray registration sensor. Initial action: clean the bypass tray feed, retard, nudger, preregistration and registration rolls with a damp cloth (water) (rep 5.27). Fan the pap...
Page 23
5/98 5750 docucare service manual 2-23 fault code procedures 08-165 the control logic sensed a timing problem from the tc (transfer corotron) jam sensor. Initial action: ensure that there is no paper jammed at the ctr (charged transfer roll) cleaner. Clean the tc (transfer corotron) jam sensor. Clea...
Page 24
5/98 fault code procedures 2-24 5750 docucare service manual 08-168 the control logic sensed a timing problem from the misstrip jam sensor. Initial action: ensure that there is no paper jammed at the ctr (charged transfer roll) cleaner. Clean tray 1, 2, 3 or 4 feed, retard, nudger, preregistration a...
Page 25
5/98 5750 docucare service manual 2-25 fault code procedures 08-170 the control logic sensed a timing error from the preregistration sensor while feeding from the bypass tray. Initial action: check for proper installation of the bypass tray paper guide. Check the preregistration, nudger and feed rol...
Page 26
5/98 fault code procedures 2-26 5750 docucare service manual 08-175, 176, 177, 178, 179 the control logic sensed a timing error from the registration sensor on signal while feeding from the bypass tray (08- 175), tray 1(08-176), tray 2 (08-177), tray 3 (08-178), or tray 4 (08-179). Initial action: c...
Page 27
5/98 5750 docucare service manual 2-27 fault code procedures 08-385 the control logic sensed a timing error between the tr0 (transfer roll zero) sensor and the iot pwb. Initial action: check the tr0 (transfer roll zero) sensor actuator for damage (located inside and at the front of the ctr (charged ...
Page 28
5/98 fault code procedures 2-28 5750 docucare service manual 09-365, 366, 367, 368 the control logic sensed a failure of one of the toner dispensing systems. Yellow (09-365), magenta (09-366), cyan (09-367), or black (09-368). Initial action: remove the corresponding toner cartridge and check for ca...
Page 29
5/98 5750 docucare service manual 2-29 fault code procedures 10-105, 106 the control logic sensed a timing error from the fuser exit sensor. Initial action: check for deformation of the exit chute (lower/upper). Check for paper path obstructions. Check for contamination, damage or wear on the heat r...
Page 30
5/98 fault code procedures 2-30 5750 docucare service manual 10-360 the control logic sensed an open circuit from the heat roll overheat thermistor. Initial action: check the heat roll overheat thermistor for cleanliness, damage and excessive wear at the point where the thermistor contacts the heat ...
Page 31
5/98 5750 docucare service manual 2-31 fault code procedures 10-363 the control logic sensed that the heat roll did not return to operating temperature after a job run. Initial action: ensure that the heat roll surface is clean (no debris, paper, etc.) (rep 5.31) check the heat roll control thermist...
Page 32
5/98 fault code procedures 2-32 5750 docucare service manual 10-366, 367 the control logic sensed that the heat roll temperature exceeded 180˚. Initial action: check the heat roll control thermistor for cleanliness, damage and excessive wear at the point where the thermistor contacts the heat roll (...
Page 33
5/98 5750 docucare service manual 2-33 fault code procedures 10-370 the control logic sensed that the pressure roll did not reach operating temperature. Initial action: ensure that the pressure roll surface is clean (no debris, paper, etc.) (rep 5.35) check the pressure roll control thermistor for c...
Page 34
5/98 fault code procedures 2-34 5750 docucare service manual 10-373 the control logic sensed that the pressure roll could not maintain temperature during a copy run. Initial action: ensure that the pressure roll surface is clean (no debris, paper, etc.) (rep 5.35) check the pressure roll control the...
Page 35
5/98 5750 docucare service manual 2-35 fault code procedures 11-100, 101 the control logic sensed that the sorter feed sensor did not energize within the specified time. Place a service call. 11-340 the control logic sensed a failure of the sorter control pwb. Initial action: switch off the machine ...
Page 36
5/98 fault code procedures 2-36 5750 docucare service manual 11-381 the control logic sensed a failure of the sorter bin drive motor. Initial action: check for obstructions in the sorter bins. Check the sorter drive motor belt for damage and proper tension. If the problem still exists: place a servi...
Page 37
5/98 5750 docucare service manual 2-37 fault code procedures 15-280 the control logic sensed a communications failure between the ips pwb and the br pwb. Initial action: switch off the machine power. If there is other equipment close by that may be generating electrical noise or radio frequency inte...
Page 38
5/98 fault code procedures 2-38 5750 docucare service manual 15-340 the control logic sensed a failure of the ips pwb ram. Initial action: switch off the machine power. If there is other equipment close by that may be generating electrical noise or radio frequency interference, power it off also. Co...
Page 39
5/98 5750 docucare service manual 2-39 fault code procedures 15-380, 381, 382, 383, 384, 385 the control logic sensed a failure of the agc (automatic gain control). Initial action: verify that the platen glass has not been damaged and/or has been properly installed. If the problem still exists: swit...
Page 40
5/98 fault code procedures 2-40 5750 docucare service manual 18-340 the control logic sensed a failure of the aifu pwb ram test. Initial action: switch off the machine power. If there is other equipment close by that may be generating electrical noise or radio frequency interference, power it off al...