Xerox IJP 2000 User Manual - page 102
Problem Solving
Xerox® Wide Format IJP 2000
User Guide
4-8
Problems with CentreWare Internet Services
This section describes the causes and recommended remedies for problems that may occur while using
CentreWare Internet Services.
Symptom
Check
Remedy
Unable to connect to
CentreWare Internet
Services.
Is the machine working
properly?
Check if the machine is powered on.
Is the Internet address
correctly entered?
Confirm the Internet address again. If the problem
persists, enter an IP address to make a connection.
Is a proxy server being
used?
Depending on the proxy server, connections may not
be possible. Set the browser not to "Use proxy server” or
set that particular address not to use a proxy server.
The Update button is
not working.
Are you using a
specified browser?
Confirm that your browser is supported.
See
Setting Up for Using CentreWare Internet Services
on page 2-3.
Selecting the menu on
the left frame does not
update the right frame
contents.
The screen display is
distorted.
Is the window size for
the browser too small?
Change the window size for the browser.
The latest information is
not displayed.
Is the display refreshed?
Press the Update button.
The Apply button does
not reflect the new
settings.
Are all entered values
correct?
If a value outside of the permitted range is entered,
the update will automatically change the value to that
within the range.
Is it during operation or
after operation by the
control panel on the
machine?
Changes are not allowed via CentreWare Internet
Services while the printer or the printer UI is in use.
The Apply button
displays a message on
the browser, such as
The server returned an
invalid or unrecognized
response and No Data.
Is the entered password
correct?
Entry in Password does not match that in Re-enter
Password. Enter the correct password.
Is the machine working
properly?
Reboot the machine.
Unable to delete jobs.
The machine is
processing.
Wait for a while and then press the Update button.