Xerox Xerox 4112 User Manual - page 315
Problem Solving
Xerox 4112/4127 Copier/Printer
12-21
User Guide
Unable to import the scanned document into the computer
Symptoms
Causes and Actions
Unable to find scanner
YES
Cause
The printer is not powered on.
If NO, go to next symptom.
Action
Turn the power on.
If problem is not solved, go to next Cause/Action.
Cause
The network cable is disconnected from the computer.
Action
Connect the network cable to the computer.
If problem is not solved, go to next Cause/Action.
Cause
The network cable is disconnected from the machine.
Action
Connect the network cable to the machine.
For information about network settings, refer to the
System Administration Guide.
If problem is not solved, go to next Cause/Action.
Cause
The Salutation port is not enabled.
Action
Enable the Salutation port.
For information about network settings, refer to the
System Administration Guide.
If problem is not solved, go to next Cause/Action.
Cause
The network connection between the computer and
machine is abnormal.
Action
Check with your system administrator.
Unable to open Folder
YES
Cause
No Folder has been created.
If NO, go to next symptom.
Action
Create a Folder.
Refer to “Local Disk/Folder” in the System
Administration Guide.
If problem is not solved, go to next Cause/Action.
Cause
Folder password forgotten.
Action
Unable to verify password. Set the password to Off, and
then reset the password again.
Refer to “Local Disk/Folder” in the System
Administration Guide.
Scanner unable to scan data
due to TWAIN transmission
error
YES
Cause
The scan driver is not installed.
If NO, go to next symptom.
Action
Install the scan driver.
Operation halts during
scanning
YES
Cause
Is the file size too big?
Action
Reduce the resolution, or choose a compressed output
file format, and rescan.
Refer to Scan Presets on page 3-3, or Resolution on
page 3-14.