Zebra QK 220 User Manual - Troubleshooting Tests

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QL Series User Guide

Troubleshooting Tests

Printing a Configuration Label

To print out a listing of the printer’s current configuration fol-

low these steps:

1. Turn the printer off.  Load the media compartment with

journal media (media with no black bars printed on the

back)

2. Press and hold the Feed Button.

3. Press and release the Power button and keep the Feed

button pressed.  When printing starts, release the Feed

button.

Refer to Figures 22 and 23 for a sample configuration print-

out.

Communications Diagnostics

If there’s a problem transferring data between the computer

and the printer, try putting the printer in the Communications

Diagnostics Mode (also referred to as the “DUMP” mode). The

printer will print the ASCII characters and their and their text

representation (or the period ‘.’, if not a printable character) for

any data received from the host computer

To enter Communications Diagnostics Mode:

1. Print a configuration label as described above.

2. At the end of 2nd diagnostics report, the printer will print:

“Press FEED key to enter DUMP mode”.

3. Press the FEED key. The printer will print: “Entering DUMP

mode”.

 NOTE: If the FEED key is not pressed within 3 seconds, the printer will print

“DUMP mode not entered” and will resume normal operation.

4. At this point, the printer is in DUMP mode and will print

the ASCII hex codes of any data sent to it, and their text

representation (or “.” if not a printable character).

Additionally, a file with a “.dmp” extension containing the

ASCII information will be created and stored in the printer’s

memory. It can be viewed, “cloned” or deleted using the Label

Vista application. (Refer the Label Vista documentation for

more information.)

To terminate the Communications Diagnostics Mode and re-

turn the printer to normal operations:

continued