Zebra QL 320 User Manual - Troubleshooting Tests

34

QL 320 User’s Guide

Troubleshooting Tests

Printing a Configuration Label

To print out a listing of the printer’s current configuration follow

these steps:

9. Yellow error light always on, 

 or 

flashing:

• Check media is loaded and print head is closed and

securely latched.

10. Skips labels:

• Check media for top of form sense mark or label gap.

• Check that the maximum print field has not been exceeded on

label.

• Insure bar/ or gap sensor is not blocked or

malfunctioning

11. Communication Error:

• Check media is loaded, head is closed and error

light is off.

• Check baud rate.

• Replace cable to terminal.

12. Label Jam:

• Open head release latch and media cover.

• Generously apply alcohol  to printer in area of

jammed label.

13. Blank LCD Screen (only for units with optional LCD

control panel)

• No application loaded or application corrupted: reload program.

1. Turn the printer off.  Load the media compartment with jour-

nal media (media with no black bars printed on the back)

2. Press and hold the Feed Button.

3. Press and release the Power button and keep the Feed but-

ton pressed.  When printing starts, release the Feed button.

The printer will generate  a configuration label as shown on Fig-

ures 17 and 17a :