C. Crane CCWiFi Instruction Manual - page 22
22
CC WIFI
CC WiFi
Page 35
Timeout Getting IP Address:
1. An incorrect WEP or WPA key may have been entered into the
radio. This is the most common reason for this error. Check your
router to make sure your wireless encryption key is correct or see
page 33-34 for more help with finding your encryption key. A good
troubleshooting test is to temporarily try connecting to your router
with encryption disabled.
2. Your radio may be too far away from the wireless router. Try mov-
ing it closer or use the ethernet cable.
3. Wireless router is not DHCP enabled. Consult your routerʼs user
manual for enabling DHCP or contact the manufacturer of the
router for more assistance.
4. Your router may be using an unknown encryption type. Try a differ-
ent type of encryption on your router. One good troubleshooting
test is to temporarily disable your routerʼs encryption and see if the
radio connects to it.
5. Your router may be set up to use “Wireless N” only. In this case,
change the routerʼs wireless settings to use “Wireless B and G
Mixed” or “Wireless B, G, and N Mixed”. For more information
about how to configure your routerʼs settings, consult your routerʼs
user manual or call the routerʼs manufacturer for more assistance.
6. There may be too much interference from nearby wireless devices.
Move the radio away from laptops or other wireless devices.
2.4gHz telephones and baby monitors can cause interference,
if placed near the radio.
7. You may be attempting to connect to an ad-hoc type network. If
you are attempting to connect to a network that is not yours, it may
be configured for ad-hoc (computer-to-computer) and may not
have internet. To check what network type you are connecting to,
use your computer to scan for available networks. On the list of
available networks you should be able to see if the network is
infrastructure type (good) or ad-hoc (bad).
Port 80 Connect Failed. Unable to Load Station List:
Your radio is unable to connect to Reciva using the internet.
1. Your internet connection may not be working. Check the internet
using a computer that is connected to the same router.
Help Pages — Error Message Troubleshooting
Page 36
CC WiFi
Help Pages — Error Message Troubleshooting
Timeout Connecting to Reciva Gateway.
Check Firewall Port 5000:
Your router is not letting the radio connect to Reciva using the UPNP
service.
1. UPNP may be disabled on your router. UPNP must be enabled for
the radio to work correctly. Consult your routerʼs user manual for
enabling UPNP or contact the manufacturer of the router for more
assistance.
2. Your router or modem may be temporarily confused even though
your computer is working fine. Try unplugging the power from both
the router and modem for two minutes. First, power the modem
(giving it time to startup), then power the router (also giving it time
to startup). Last, power your radio and try connecting again.
3. Your internet provider may be blocking UPNP (port 5000) from
being used by their customers. This is very uncommon but some
satellite internet companies, colleges, and businesses block this
port for an extra layer of network security. To find out if this port is
being blocked, speak with your internet service provider or system
administrator.
4. Your router may not offer the UPNP setting. In this case, manually
open port 4999-5001 and assign these open ports to an IP
address that is a little higher than your computerʼs. (Example: If
your computerʼs IP address is 192.168.1.5, assign the open ports
to 192.168.1.9.) On your radio, select “CONFIGURE”, then select
“NETWORK CONFIG”, then select “EDIT CONFIG”. When the
message displays “Auto DHCP Yes or No” select “NO”. From this
point, enter the new IP address that has the open ports assigned
to it, along with other network information.
2. UPNP may be disabled on your router. UPNP must be enabled for
the radio to work correctly. Consult your routerʼs user manual for
enabling UPNP or contact the manufacturer of the router for more
assistance.
3. Your router or modem may be temporarily confused even though
your computer is working fine. Try unplugging the power from both
the router and modem for two minutes. First, power the modem
(giving it time to startup), then power the router (also giving it time
to startup). Last, power your radio and try connecting again.