C. Crane CCWiFi Instruction Manual - Inserted Into Radio:
CC WIFI
23
CC WiFi
Page 35
Timeout Getting IP Address:
1. An incorrect WEP or WPA key may have been entered into the
radio. This is the most common reason for this error. Check your
router to make sure your wireless encryption key is correct or see
page 33-34 for more help with finding your encryption key. A good
troubleshooting test is to temporarily try connecting to your router
with encryption disabled.
2. Your radio may be too far away from the wireless router. Try mov-
ing it closer or use the ethernet cable.
3. Wireless router is not DHCP enabled. Consult your routerʼs user
manual for enabling DHCP or contact the manufacturer of the
router for more assistance.
4. Your router may be using an unknown encryption type. Try a differ-
ent type of encryption on your router. One good troubleshooting
test is to temporarily disable your routerʼs encryption and see if the
radio connects to it.
5. Your router may be set up to use “Wireless N” only. In this case,
change the routerʼs wireless settings to use “Wireless B and G
Mixed” or “Wireless B, G, and N Mixed”. For more information
about how to configure your routerʼs settings, consult your routerʼs
user manual or call the routerʼs manufacturer for more assistance.
6. There may be too much interference from nearby wireless devices.
Move the radio away from laptops or other wireless devices.
2.4gHz telephones and baby monitors can cause interference,
if placed near the radio.
7. You may be attempting to connect to an ad-hoc type network. If
you are attempting to connect to a network that is not yours, it may
be configured for ad-hoc (computer-to-computer) and may not
have internet. To check what network type you are connecting to,
use your computer to scan for available networks. On the list of
available networks you should be able to see if the network is
infrastructure type (good) or ad-hoc (bad).
Port 80 Connect Failed. Unable to Load Station List:
Your radio is unable to connect to Reciva using the internet.
1. Your internet connection may not be working. Check the internet
using a computer that is connected to the same router.
Help Pages — Error Message Troubleshooting
CC WiFi
Page 37
Help Pages — Ethernet Network Help
The LED Connection Light Does Not Flash When Cable is
Inserted into Radio:
1. Be sure that the power is connected to both the radio and the
router.
2. Your Ethernet cable may be damaged or incompatible. Use a
“Straight Through” Cat5 or Cat6 Ethernet Cable. You can purchase
Ethernet cables from C. Crane or your local electronics store.
Having Trouble Connecting to a Network using an Ethernet
Cable:
1. The CC WiFi Radio may be set to use “Wireless Only”. By default,
the radio is set to “Auto” and can connect to either a wireless net-
work or an Ethernet network. To change this setting navigate to:
CONFIGURE > NETWORK CONFIG > WIRED/WIRELESS. For
an ethernet cable connection, set to “Auto” or “Wired Only”.
2. Be sure that your internet is working. Try accessing the internet
using a computer that is connected to the same router as the
radio. If you cannot access the internet on your computer, the
radio will not connect either. It may be necessary to call your inter-
net service provider for help repairing your internet connection.
3. It may be necessary to configure your radio with a “static” IP
address if your router is not setup to use DHCP. To manually con-
figure the radioʼs network settings, navigate on your radio to: CON-
FIGURE > NETWORK CONFIG > EDIT CONFIG. Contact your
network administrator to acquire the proper network addresses.