Eddyfi Reddy User Manual - page 65
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Maintenance and Troubleshooting
Known Issue With System Updates/Upgrades
On some units, a blue Windows error screen may appear when you attempt to enter the system
recovery, which can cause the unit to start normally. Try performing the update procedure again.
Troubleshooting
To troubleshoot Reddy, connect it to a workstation running Magnifi. Refer to the Magnifi documentation
for details.
Troubleshooting System Updates/Upgrades
•
No update file found. This appears in the update list or in the system recovery. Make sure that you
only have one USB mass storage device connected to Reddy. Also make sure that the file is in the
root folder of the device.
•
Cannot display the options screen. You do not press and hold the probe nulling button and the
change layout button (see page 4) long enough, you do not press and hold the correct buttons,
or you do not press and hold the buttons quickly enough after turning on Reddy. Try holding the
power button for two seconds, and then quickly pressing and holding the probe nulling button and
the change layout button.
•
Using the system recovery method, Reddy restarted normally or a blue error screen appeared on
the screen. Perform the procedure again.
•
Unable to activate Windows. Make sure that your Ethernet cable is sound. Make sure that you have
Internet access. Make sure you are using DHCP. Turn on Reddy after connecting the Ethernet cable
and network. If you do not see a message warning you that Windows is not activated when it starts,
Windows is activated.