Holzmann SM 100 User Manual - page 31
GUARANTEE TERMS
HOLZMANN MASCHINEN Austria www.holzmann-maschinen.at
Seite 31
SATINIERMASCHINE / BURNISHING MACHINE SM 100
20
GUARANTEE TERMS
(applicable from 10.02.2014)
Please consult our troubleshooting section for initial problem solving. Feel free to contact your HOLZMANN reseller or us
for Customer Support!
Warranty claims based on your sales contract with your HOLZMANN retailer, including your statutory rights, shall not be
affected by this guarantee declaration. HOLZMANN-MASCHINEN grants guarantee according to following conditions:
A) The guarantee covers the correction of deficiencies to the tool/product, at no charge, if it can be verified adequately
that the deficiencies were caused by a material or manufacturing fault.
B) The guarantee period lasts 12 months, and is reduced to 6 months for tools in commercial use. The guarantee period
begins from the time the new tool is purchased from the first end user. The starting date is the date on the original
delivery receipt, or the sales receipt in the case of pickup by the customer.
C) Please lodge your guarantee claims to your HOLZMANN reseller you acquired the claimed tool from with following
information:
>> Original Sales receipt and/or delivery receipt
>> Service form (see next page) filed, with a sufficient deficiency report
>> for spare part claims: a copy of the respective exploded drawing with the required spare parts being marked clear and
unmistakable.
D) The Guarantee handling procedure and place of fulfillment is determined according to HOLZMANNs sole discretion in
accordance with the HOLZMANN retail partner. If there is no additional Service contract made including on-site service,
the place of fulfillment is principally the HOLZMANN Service Center in Haslach, Austria.
Transport charges for sending to and from our Service Center are not covered in this guarantee.
E) The Guarantee does not cover:
- Wear and tear parts like belts, provided tools etc., except to initial damage which has to be claimed immediately after
receipt and initial check of the product.
- Defects in the tool caused by non-compliance with the operating instructions, improper assembly, insufficient power
supply, improper use, abnormal environmental conditions, inappropriate operating conditions, overload or insufficient
servicing or maintenance.
- Damages being the causal effect of performed manipulations, changes, additions made to the product.
- Defects caused by using accessories, components or spare parts other than original HOLZMANN spare parts.
- Slight deviations from the specified quality or slight appearance changes that do not affect functionality or value of the
tool.
- Defects resulting from a commercial use of tools that - based on their construction and power output - are not designed
and built to be used within the frame of industrial/commercial continuous load.
F) Claims other than the right to correction of faults in the tool named in these guarantee conditions are not covered by
our guarantee.
G) This guarantee is voluntary. Therefore Services provided under guarantee do not lengthen or renew the guarantee
period for the tool or the replaced part.
SERVICE
After Guarantee and warranty expiration specialist repair shops can perform maintenance and repair jobs. But we are still
at your service as well with spare parts and/or product service. Place your spare part / repair service cost inquiry by filing
the SERVICE form on the following page and send it:
via Mail to info@holzmann-maschinen.at
or via Fax to: +43 7289 71562 4