Jeep Automobile Service And Warranty Handbook - page 18
17
JEEP ASSIST - 1800 102 277
REMAIN WITH YOUR VEHICLE
Once assistance has been called, it is vital that your vehicle is
attended. Should Jeep Assist personnel arrive at your vehicle while it
is unattended and the necessary work cannot be carried out, Jeep
Assist may request payment for subsequent call outs to assist with
the incident.
COVER PROVIDED
ROADSIDE RESPONSE
For emergency assistance at home or on the road, a mobile service
unit will be promptly dispatched to your location and will, on the spot,
attempt to rectify problems associated with the most common
elements of roadside difficulty, where possible.
VEHICLE TOWING / TRANSPORT / TAXI
If your vehicle cannot be successfully mobilised at the roadside, or
cannot be safely driven, it will be towed / transported to the nearest
authorised dealer. In cases of extreme distance, your vehicle may be
transported to a suitably equipped service centre recommended by
Chrysler Australia/Pacific Pty Ltd. Jeep Assist will provide one
“free”
taxi ride to the maximum value of $33.00 (inclusive of GST) to enable
the vehicle
’s occupants to continue their journey to the nearest town
or within the same city where the breakdown has occurred.
ACCIDENT / THEFT
Should you have the misfortune to be involved in an accident in your
vehicle, Jeep Assist can provide assistance by arranging for a
recovery unit to pick up your vehicle and transport it to an
appropriate repairer. If your vehicle is stolen, Jeep Assist can provide
you with the necessary advice on procedures to follow, as well as
arrange alternative transport to get you home.
Please note that the cost of towing, alternative transport or
accommodation etc. are the owner’s responsibility. You should notify
your insurance company as soon as possible regarding the costs.
VEHICLE REPLACEMENT
Where the vehicle is immobilised due to component mechanical
failure more than 100km from
“home base” and the driver and
passengers are stranded, Jeep Assist will arrange and pay for a rental
vehicle for a maximum of five days to allow continuation of the
journey (rental vehicle being a standard two-wheel drive sedan). It is
the responsibility and obligation of the owner to return the vehicle in
the same condition that is was loaned to the owner provided by Jeep
Assist to the nearest depot of the rental company. Any additional
expenses incurred by the owner as a result of his/her failure to meet
this obligation will be paid by the owner. Any running expenses for
the rental vehicle, including fuel, tolls, insurance, excess kilometres
and incidentals are the owner
’s responsibility.