LaCie Rugged Hard Disk User Manual - 8. Troubleshooting

user manual    |   page 38

8. Troubleshooting

The Problem

The drive is working

slowly.

The drive is not running

noticeably faster when

connected via FireWire

800.

Questions to Ask

Is the LaCie Rugged Drive with

Triple Interface connected directly

to the host computer?

Are you running Mac OS 9.x?

Are you running Mac OS 10.2.3

or earlier?

Is the drive connected via the

FireWire 800 9-to-9-pin cable to

the a FireWire 800 port?

Possible Solutions

Make sure that your LaCie Rugged Drive with Triple Interface

is connected directly to the computer (see section 3.1.

Connecting The Interface Cable for more information). For

best performance, avoid daisy-chain configurations and

connect devices directly to the computer. For more

information, see section 5.3. Optimizing Data Transfers.

Mac OS 9.x does not support the speed and performance of

the FireWire 800 interface. But you can connect a FireWire

800 device to a computer running Mac OS 9.x if you

connect using either the FireWire 400 6-to-6-pin cable and

the FireWire 400 port on the drive; or connect via the

FireWire 800 port using a FireWire 800 9-to-6-pin cable

(sold separately).

Apple support of the FireWire 800 interface begins with

Mac OS 10.2.4. All releaes since have incorporated the

standard, as well. If you wish to be able to utilize the

performance of FireWire 800 and you are not running Mac

OS 10.2.4 or later, you will need to upgrade. If not, you will

need to use the FireWire 400 interface or use a FireWire

800 9-to-6-pin cable (sold separately).  

To acheive the high transfer rates of the FireWire 800

standard, you must have the drive connected, using the

FireWire 800 9-to-9-pin cable, to a FireWire 800 port on

another device or computer. For the best performance and

reliabiltiy, connect your LaCie Rugged Drive with Triple

Interface directly to a computer’s FireWire 800 port using

the LaCie 9-to-9-pin cable provided with your drive.