LaCie Rugged Hard Disk User Manual - 8. Troubleshooting
user manual | page 44
8. Troubleshooting
The Problem
The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.
Questions to Ask
Is the drive connected to a USB
port on your computer, or to a
USB hub?
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Does your computer or
operating system support Hi-
Speed USB 2.0?
Are you using a certified Hi-
Speed USB 2.0 cable to connect
your drive?
Possible Solutions
If your drive is connected to a USB port or hub, this is
normal. A Hi-Speed USB 2.0 device can only operate at Hi-
Speed USB 2.0 performance levels when it is connected
directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the
Hi-Speed USB 2.0 device will operate at the slower USB
transfer rates. For more information, please see sections
5.3.2. Hi-Speed USB 2.0 Ports and Performance and
7. USB Questions And Answers.
Check to see that the Hi-Speed USB 2.0 drivers for both
your host bus adapter and device have been installed
correctly. If in doubt, un-install the drivers and re-install
them.
See sections 2.1. Minimum System Requirements –
Windows Users and 5.3. Optimizing Data Transfers for
more information.
Ensure that the cable you are using has been properly
certified. The Hi-Speed USB 2.0 cable that was shipped with
your LaCie drive has been properly certified and tested to
comply with USB standards.